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60 Midco Customer Service Jobs Hiring Near You

Midco

Retail Associate

Grand Forks, ND · On-site

$14.50 - $16.75/hr

Previous customer service/ sales experience in a retail environment. Job Levels: Retail Associate - Advanced * Demonstrate solid understanding of industry, Midco initiatives, products/services ...

Midco

Field Technician - Wabasha, MN

Wabasha, MN · On-site

$21/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

Midco

Network Technician - DOCSIS Engineering

Sioux Falls, SD · On-site

$23.25 - $30/hr

Perform network upgrades on all managed equipment including customer CPE. * Ensure that services ... Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to ...

Midco

Field Technician - Fargo, ND

West Fargo, ND · On-site

$21/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

Midco

Field Technician - Elk River, MN

Elk River, MN · On-site

$22/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

Midco

Field Technician - Devils Lake, ND

Devils Lake, ND · On-site

$21/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

Midco

Field Technician - Crookston, MN

Crookston, MN · On-site

$21/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

Midco

Field Technician - Bismarck, ND

Bismarck, ND · On-site

$21/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

Midco

Field Technician - Grand Forks, ND

Grand Forks, ND · On-site

$21/hr

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments ...

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Midco Jobs Information

What is it like to work at Midco?

Midco is a company that values a collaborative and customer-focused work environment, prioritizing teamwork and open communication among employees.

The company's structure is designed to support employee growth and development, with opportunities for advancement and professional development in a variety of roles, including technical, sales, and customer service positions. Midco's mission is to deliver exceptional customer experiences through innovative products and services, with a focus on community involvement and social responsibility.

Working at Midco may appeal to individuals who value a dynamic and supportive work environment, with opportunities for career advancement and professional growth in a rapidly evolving industry.

Do workers at Midco get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Midco pay people when they’re sick?

Yes. Most people get paid when they’re sick.
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

At Midco, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
89% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Midco affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Midco?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Midco worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

Do Midco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at Midco?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Midco managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

Do jobs at Midco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at Midco?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Midco good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Midco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
97% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Midco get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Midco?

Some people feel stressed out here.
56% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Midco enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Midco recommend working with their team?

Most people recommend working with their team.
81% of people report that they would recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Midco?

Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Midco?

Most people are given support to advance their career here.
In the last year, 90% of people report being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Midco’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
61% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Midco is doing?

Most people feel well informed about how the company is doing.
79% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular job types at Midco?
    What are the most popular jobs at Midco?
    What are the most popular categories at Midco?
    Infographic showing various Customer Service job openings at Midco in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Physical job distribution.
    Retail Associate

    Retail Associate

    Midco

    Grand Forks, ND • On-site

    $14.50 - $16.75/hr

    Full-time

    Posted 12 days ago

    Midco rating

    8.2

    Company rating: 8.2 out of 10

    Based on 36 frontline employees who took The Breakroom Quiz

    15th of 78 rated telecommunications companies

    Job description

    Retail sales and customer service role, with base wage + monthly sales incentives. Great work schedule! (11am to 6pm, Monday thru Friday, with rotating Saturday hours from 10am to 2pm) 30 hours per week with full-time benefits, including Free Midco Services on Day One, along with discounted Midco Mobile!
    Job Summary:
    The Retail Associate is responsible for supporting residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role drives revenue growth by recommending services, meeting defined sales goals, and accurately completing all customer transactions and account activities. The position strengthens customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality.
    Responsibilities:
    • Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
    • Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
    • Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
    • Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
    • Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
    • Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
    • Follow up with customers in a timely manner if necessary.
    • Receive customer payments and maintain the cash drawer.
    • Clearly explain and demonstrate equipment connectivity and functionality to customers.
    • Verify the functionality of returned equipment.
    • Meet ongoing sales training requirements.
    • Communicate effectively and professionally in all forms of communication with internal and external customers
    • Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
    • Store cleaning duties as assigned per location.
    • Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
    • Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
    • Maintain reliable and predictable attendance as required by the position.
    • Perform other duties as assigned.

    Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
    Required Qualifications:
    • High school diploma or GED.
    • Basic typing, email and computer skills.
    • Proficient at using technology including the internet and applications.
    • Exceptional communication skills, both verbal and written.
    • Ability to adapt and excel in a fast-paced work environment.
    • Employees may be required to work rotating shifts.
    • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

    Preferred Qualifications:
    • Previous customer service/ sales experience in a retail environment.

    Job Levels:
    Retail Associate - Advanced
    • Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
    • Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
    • At least 3 years previous customer service / sales experience required.

    Retail Associate - Senior
    • Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
    • Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to maximize opportunity and influence each unique customer.
    • At least 5 years previous customer service / sales experience required.

    Work Environment:
    • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
    • The noise level in the work environment is moderate to loud.
    • Employees may be required to stand in a retail environment for up to 8 hours a day.

    Mental Demands:
    • Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
    • Proficiency in understanding problems and collaborating with others to find alternative solutions.
    • Clearly articulate instructions and expectations.
    • Skilled in focusing on the issue at hand without reacting emotionally.
    • Ability to de-escalate conflicts effectively.
    • Maintain availability and composure during periods of continuous, high interaction volume.
    • Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

    What Midco employees say

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