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120 Leidos Senior Technical Support Engineer Jobs Hiring Near You

Nokia

Sr. Technical Optical Support Engineer

IL · Remote

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

Nokia

Sr. Technical Optical Support Engineer

Coppell, TX · On-site

$88K - $163K/yr

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

Socket.dev

WI · On-site

$103 - $167/hr

Job Summary As a Senior Technical Support Engineer, you will engage directly with customers to address intricate post-sales concerns for Cortex XSIAM. You will evaluate multifaceted scenarios, employ ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

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Leidos Jobs Information

What is it like to work at Leidos?

Leidos is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous learning. The company's structure is often organized around mission-focused teams, with employees working on projects that support national security, healthcare, and environmental initiatives, often in dynamic and fast-paced environments. Working at Leidos may appeal to candidates who are passionate about making a difference in their communities and are interested in contributing to projects that have a significant impact on society.

What makes Leidos an attractive place to work?

Leidos is a leading provider of technology, engineering, and cybersecurity solutions to the U.S. government and other organizations, with a strong reputation for delivering innovative and effective solutions. The company fosters a collaborative and dynamic work environment that encourages innovation, creativity, and professional growth, with opportunities for employees to work on complex and challenging projects. By joining Leidos, individuals can contribute to making a meaningful impact in critical areas such as national security, healthcare, and environmental sustainability, while also developing their skills and advancing their careers.

Do workers at Leidos get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Leidos pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

At Leidos, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
64% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Leidos affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Leidos?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 24% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 25 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Leidos worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Leidos workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Leidos workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Leidos?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Leidos managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Leidos spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Leidos?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Leidos job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Leidos good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Leidos feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Leidos get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Leidos?

Most people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Leidos enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Leidos?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Leidos?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Leidos’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Leidos is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Senior Technical Support Engineer jobs?

What are the most popular jobs at Leidos?

What are the most popular categories at Leidos?

Infographic showing various Senior Technical Support Engineer job openings at Leidos in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Technical Support Engineer in New York, New York - Full Time

GD Resources LLC

Manhattan, NY • On-site

$160K - $180K/yr

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

SENIOR TECHNICAL SUPPORT ENGINEER
Overview
We are seeking a Senior Technical Support Engineer (5+ years' experience) to build a best-in-class technical support function from scratch at a rapidly scaling infrastructure startup. This is a founding-style support role where the successful hire will directly shape how enterprise customers are supported as the company scales. Work directly with engineering customers using cutting-edge CI infrastructure, diagnose and resolve complex technical issues, and establish the foundations of world-class support operations.
About the Company
Blacksmith is one of the fastest-growing infrastructure startups in the US, backed by Google Ventures ($13.5M Seed + Series A) and Y Combinator. The company has nearly tripled revenue since early 2025, recently hit approximately $10M ARR in under 2 years, and is now rapidly expanding into enterprise customers. The elite founding team brings backgrounds in infrastructure and scale systems from Faire, Cockroach Labs, and Zapier.
About the Role
This is a highly technical, hands-on role working directly with engineering customers using Blacksmith's CI infrastructure. The support team is currently small (2 people) and will scale to 4+, with this hire playing a key role in defining the foundations and best practices.
Key Responsibilities
Build the foundations of a world-class technical support function: playbooks, processes, SLAs, escalation paths
Diagnose and resolve complex technical issues for engineering teams using Blacksmith's CI infrastructure
Work directly with customers via Slack and Pylon to troubleshoot and resolve issues
Reproduce customer issues and collaborate closely with engineering to drive fixes
Identify recurring issues and create feedback loops into product and engineering teams
Build automations and leverage AI tooling to remove manual support work and scale operations efficiently
Define support processes, standards, and best practices as the function scales
Mentor and support team growth as additional support engineers are hired
Requirements
Experience (Required):
5+ years in technical support or support engineering roles
Experience at a company with established support practices (Series B+ startup or strong engineering org such as Datadog, Notion, MongoDB, Cockroach, Figma, etc.)
Strong experience supporting developer-facing or engineering-heavy products
Proven experience improving or building support processes (not just operating within existing systems)
Comfortable working directly with engineers and deeply technical users
Skills & Competencies:
High energy, strong communicator
Ability to handle high volume of daily technical interactions
Problem-solving mindset with ability to diagnose complex technical issues
Experience with or exposure to: GitHub Actions, CI/CD systems, Docker, Linux, distributed systems
Familiarity with AI/LLM tooling (Claude, MCP) and automation a plus
Self-starter capable of building processes from scratch in a fast-moving startup environment
Work Details
Location: Flatiron, New York City (5 days per week in-office, non-negotiable)
Employment Type: Full-Time, Direct Hire
Remote Status: No Remote (on-site required)
Positions Available: 2 hires planned
Recruit From: Nationwide (relocation assistance available for exceptional candidates)
Visa Sponsorship: Not available (visa transfers accepted)
Tech Stack Exposure
GitHub Actions, Pylon, Slack, Firecracker, Docker, Linux, Ceph, CI/CD systems, distributed systems, AI/LLM tooling (Claude, MCP), CLI-based agents, bare-metal infrastructure
Compensation
Base Salary: $160,000 - $180,000 (flexible for exceptional candidates)
Equity: Competitive package
Benefits: 401(k) matching, 12 weeks parental leave, comprehensive health coverage
Rocketship Growth:
Approximately $10M ARR in under 2 years. Nearly tripled revenue since early 2025. Rapidly scaling into enterprise customers.
Founding-Level Ownership:
This is not an operational role-you'll directly shape the support function's strategy, processes, and culture as it scales from 2 to 4+ people.
Elite Team:
Backed by Google Ventures and Y Combinator. Founding team with backgrounds in infrastructure and scale systems from Faire, Cockroach Labs, and Zapier.
Real Impact:
Your work directly supports enterprise growth. Building world-class support practices from the ground up in a fast-moving startup environment.
Strong Compensation & Benefits:
Competitive salary, meaningful equity, 401(k) match, and 12 weeks parental leave.
Developer-Focused Mission:
Work with engineering teams building on Blacksmith's CI infrastructure. Deep technical engagement with some of the most sophisticated customers in the industry.

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