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78 Leidos Help Desk Manager Jobs Hiring Near You

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Hudson Data

Help Desk Manager 3

Trenton, NJ · On-site

Job Title: Help Desk Manager 3 Location: Trenton, NJ (Onsite) Duration: Long Term Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This ...

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Leidos Jobs Information

What is it like to work at Leidos?

Leidos is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous learning. The company's structure is often organized around mission-focused teams, with employees working on projects that support national security, healthcare, and environmental initiatives, often in dynamic and fast-paced environments. Working at Leidos may appeal to candidates who are passionate about making a difference in their communities and are interested in contributing to projects that have a significant impact on society.

What makes Leidos an attractive place to work?

Leidos is a leading provider of technology, engineering, and cybersecurity solutions to the U.S. government and other organizations, with a strong reputation for delivering innovative and effective solutions. The company fosters a collaborative and dynamic work environment that encourages innovation, creativity, and professional growth, with opportunities for employees to work on complex and challenging projects. By joining Leidos, individuals can contribute to making a meaningful impact in critical areas such as national security, healthcare, and environmental sustainability, while also developing their skills and advancing their careers.

Do workers at Leidos get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Leidos pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

At Leidos, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from Leidos affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Leidos?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 24% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 25 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Leidos worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Leidos workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Leidos workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Leidos?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Leidos managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Leidos spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Leidos?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Leidos job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Leidos good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Leidos feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Leidos?

Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Leidos?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Leidos?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Leidos’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Leidos is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.
What other companies are hiring for Help Desk Manager jobs?
What are the most popular jobs at Leidos?
What are the most popular categories at Leidos?
Infographic showing various Help Desk Manager job openings at Leidos in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

I9 Help Desk Manager

Fragomen, Del Rey, Bernsen & Loewy, LLP

Remote

Full-time

Re-posted 14 days ago

Job description

Job Description
About the Role:
Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, and Fragomen's WorkRight US I-9 technology. You will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about Fragomen, and our technology solutions.
Fragomen's WorkRight US I-9 technology is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients automate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
How will you make a difference as a Help Desk at Fragomen?
  • Act as a supervisor to the Help Desk/Managed Services team
  • Ensure new employees are properly trained and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
  • Collaborate with the WorkRight US I-9 leadership team to continuously aspire to offer a superior product and service to our clients.
  • Demonstrate excellence in managing escalated complex I-9 cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
  • Provide direction to the team using extensive knowledge of I-9 processing and I-9 case matters.
  • Serve as a liaison between the Fragomen Help Desk team, WorkRight internal teams, and the client.
  • Strengthen and maintain strong relationships with key stakeholders in client accounts, contribute to client meetings and assist with the successful delivery of the team's output of work.
  • Proactively address client escalations, lead high touch calls, and provide accurate and relevant client service metrics when needed.
  • Perform a wide range of varied case related duties requiring specialized knowledge and skills in I-9 processing.
  • Collaborate with extended team to perform intake of I-9s, reports management and troubleshooting issues.
  • Communicate regularly with clients and employees regarding I-9 procedural and processing issues.
  • Oversee and manage status of I-9 cases through utilization of our ServiceNow case management system.
  • Be fluent with I-9 management and other reporting tools and technologies used to manage data and information.
  • Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.
  • Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Leverage your valuable skills and experience to make an impact at Fragomen:
  • Bachelor's degree preferred
  • At least 7 years of experience within the I-9- space
  • Supervisory or managerial experience
  • Possess strong knowledge of I-9 procedural requirements and client processes.
  • A client service mindset, attention to detail and desire to achieve a high level of productivity
  • Experience using various computer systems, including Microsoft suite, ServiceNow, etc.
  • Ability to multi-task in a fast-paced environment with competing demands
  • Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
  • Ability to contribute to positive work environment, effectively collaborate and promote teamwork

All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

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