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84 Leidos Help Desk Manager Jobs Hiring Near You

InfoPeople Corporation

Help Desk Manager

Needham, MA · On-site

The Help Desk Manager is responsible for leading the IT support team that provides technical assistance for restaurant Point of Sale (POS) systems and related technology. * This role ensures timely ...

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 ...

Zero Hiring

Help Desk Manager

Lakewood, NJ · On-site

$10K - $145K/yr

About the role As Help Desk Manager, you own the overall performance and success of the service desk. Reporting to the CIO/CTO, you lead the Pod Leads and support teams, set the standard for service ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages ...

Upward Health

Help Desk Manager

Hauppauge, NY

The Help Desk Manager is a key leader within the Upward Health Technology Department, responsible for ensuring high quality of work for the Upward Health Helpdesk and associated personnel. This role ...

Alpha Omega Integration

Help Desk Manager

Washington, DC · On-site

$93K - $135K/yr

Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid - Washington, DC Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk ...

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Leidos Jobs Information

What is it like to work at Leidos?

Leidos is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous learning. The company's structure is often organized around mission-focused teams, with employees working on projects that support national security, healthcare, and environmental initiatives, often in dynamic and fast-paced environments. Working at Leidos may appeal to candidates who are passionate about making a difference in their communities and are interested in contributing to projects that have a significant impact on society.

What makes Leidos an attractive place to work?

Leidos is a leading provider of technology, engineering, and cybersecurity solutions to the U.S. government and other organizations, with a strong reputation for delivering innovative and effective solutions. The company fosters a collaborative and dynamic work environment that encourages innovation, creativity, and professional growth, with opportunities for employees to work on complex and challenging projects. By joining Leidos, individuals can contribute to making a meaningful impact in critical areas such as national security, healthcare, and environmental sustainability, while also developing their skills and advancing their careers.

Do workers at Leidos get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Leidos pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

At Leidos, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from Leidos affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Leidos?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 24% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 25 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Leidos worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Leidos workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Leidos workers to change shifts?

Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Leidos?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Leidos managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Leidos spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Leidos?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Leidos job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Leidos good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Leidos feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Leidos?

Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Leidos recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Leidos?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Leidos?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Leidos’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Leidos is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.
What other companies are hiring for Help Desk Manager jobs?
What are the most popular jobs at Leidos?
What are the most popular categories at Leidos?
Infographic showing various Help Desk Manager job openings at Leidos in the United States as of August 2026, with employment types broken down into 93% Full Time, 1% Part Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Help Desk Manager

InfoPeople Corporation

Needham, MA • On-site

Full-time

Posted 6 days ago

Job description

The Help Desk Manager is responsible for leading the IT support team that provides technical assistance for restaurant Point of Sale (POS) systems and related technology.
  • This role ensures timely resolution of support requests, maintains high service levels, and oversees the deployment, maintenance, and troubleshooting of POS hardware and software across multiple restaurant locations.
  • The ideal candidate has strong leadership skills, hands-on POS experience in the restaurant industry, and a commitment to delivering exceptional customer service.
 
Key Responsibilities
  • Leadership & Team Management
  • Manage, mentor, and develop a team of Help Desk technicians.
  • Schedule staff to provide appropriate support coverage, including evenings, weekends, and holidays as needed.
  • Establish performance metrics, conduct evaluations, and provide ongoing coaching.
  • Foster a customer-focused culture that emphasizes responsiveness and problem resolution.
  • Help Desk Operations
  • Oversee daily help desk operations and ensure service level agreements (SLAs) are met.
  • Manage ticket queues, prioritize incidents, and escalate critical issues when necessary.
  • Monitor support trends and implement process improvements to increase efficiency.
  • Develop and maintain standard operating procedures and knowledge base documentation.
  • Restaurant POS Support
  • Provide advanced technical support for restaurant POS systems, including software, hardware, peripherals, and payment devices.
  • Coordinate POS installations, upgrades, patches, and system rollouts.
  • Troubleshoot issues involving order processing, menu programming, pricing, payment processing, printers, scanners, kitchen display systems (KDS), and network connectivity.
  • Support integrations between POS systems and inventory, loyalty, online ordering, gift card, and third-party delivery platforms.
  • Collaborate with vendors to resolve hardware and software issues. IT Infrastructure Support
  • Support restaurant technology including Windows workstations, network equipment, Wi-Fi, VPN connectivity, mobile devices, receipt and kitchen printers, and payment terminals.
  • Coordinate equipment replacements and lifecycle management.
  • Ensure system security, backups, and compliance with company policies. Reporting & Continuous Improvement
  • Track key performance indicators (KPIs), including ticket volume, response times, resolution times, and customer satisfaction.
  • Prepare regular reports for IT leadership.
  • Identify recurring issues and implement long-term solutions. • Recommend technology improvements to enhance restaurant operations.
Qualifications Required
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of IT support experience.
  • 2+ years of Help Desk leadership or supervisory experience.
  • Experience supporting restaurant POS systems in a multi-location environment.
  • Strong understanding of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi).
  • Experience supporting Windows operating systems and Microsoft 365.
  • Excellent troubleshooting, organizational, and communication skills.
  • Preferred
  • Experience with Toast, Client Aloha, Oracle MICROS, PAR Brink, Revel, or Square for Restaurants. Experience supporting payment processing and PCI compliance.
  • ITIL Foundation certification.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience with ServiceNow, Jira, Zendesk, or FreshService.
Core Competencies
  • Leadership and Team Development
  • Customer Service Excellence
  • POS System Administration
  • Technical Troubleshooting
  • Incident & Problem Management
  • Network Support
  • Vendor Management
  • Process Improvement
  • Documentation
  • Project Coordination Working Conditions
  • Office-based with remote support responsibilities.
  • Occasional travel to restaurant locations.
  • Ability to work evenings, weekends, holidays, or on-call as required.
  • Ability to lift and install POS and computer equipment up to 40 pounds.
  • Success Measures
  • Achievement of Help Desk SLA targets.
  • High customer satisfaction ratings.
  • Reduced incident response and resolution times.
  • Successful POS deployments and upgrades.
  • Increased restaurant system uptime.
  • Strong employee development and retention.

Remarks:
MA candidates ideal
Open to remote East Coast
POS/Restaurant experience 
Hands On
Network experience
Client Facing
Hiring Responsibilities
Team of 15 Onshore/Off shore
Diagnostic expertise

Apply