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LeanData

20 Leandata Customer Success Manager Jobs Hiring Near You

LeanData Inc.

$180 - $220/hr

Our Values Champion Customers Our customers' success is what drives us. We treat their goals like ... LeanData scales Drive Cross-Functional Impact Partner deeply with Product Management and ...

LeanData Inc.

Director of Product Design

Santa Clara, CA · On-site

$180 - $220/hr

Our Values Champion Customers Our customers' success is what drives us. We treat their goals like ... LeanData scales Drive Cross-Functional Impact Partner deeply with Product Management and ...

LeanData

SVP, People

Santa Clara, CA · Hybrid

Strong capacity to support change management in the areas of LeanData's transition such as: AI ... Outcomes (What Success Looks Like in 12-18 Months) * Strategic People Roadmap Develop and execute a ...

LeanData

Director of Product Design

Santa Clara, CA · Hybrid

$182K - $223K/yr

... LeanData that scale with enterprise customer complexity * Design AI-native orchestration ... Partner deeply with Product Management and Engineering as part of product triads - influencing ...

LeanData

Senior Site Reliability Engineer

Santa Clara, CA · Hybrid

$67 - $89/hr

LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue. We ... customers. * Streamlined CI/CD: Partner with feature teams to refine Change Management and CI/CD ...

LeanData Inc.

$140 - $180/hr

LeanData pioneered the development of lead-to-account (L2A) matching and routing into an ... Champion Customers Our customers' success is what drives us. We treat their goals like our own. We ...

LeanData

Product Designer

Santa Clara, CA · On-site

Partner with product managers and engineers to translate business goals and user needs into ... Shape experiences that help customers accelerate revenue and realize value from LeanData's products.

LeanData

Senior Engineer, Platform & Data

Santa Clara, CA · On-site

$150K - $200K/yr

Own and scale the distributed ingestion and job systems that pull customers' GTM data into the ... Why work at LeanData: LeanData covers employee insurance premiums up to 90% Stock options in ...

LeanData

Chief of Staff

Santa Clara, CA · Hybrid

... Management - Lead execution of high-leverage initiatives to the CEO - Serve as temporary owner for ... LeanData covers up to 90% of employee insurance premiums * Stock options for all full-time ...

LeanData

Staff Engineer, Agents

Santa Clara, CA

$160K - $200K/yr

LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue. We ... Build the safe write-back path that applies agent decisions to a customer's live systems without ...

LeanData

Senior Full-Stack Engineer

Santa Clara, CA · On-site

Some of our work is deep in our established platform: the Salesforce managed package and ... Additional experience (preferred) Experience building customer-facing or agent-based AI products.

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Infographic showing various Customer Success Manager job openings at Leandata in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Hybrid job distribution.

Senior Director, Customer Success and Outcomes

LeanData

Santa Clara, CA • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue. We're hiring a Senior Director of Customer Success to lead, evolve, and scale our Mid-Market CS organization. Reporting to the Chief Customer Officer, you'll own end-to-end customer success strategy - segmentation, engagement models, and success planning - while playing a central role in shaping the customer experience at scale.

You'll also be at the forefront of how we apply AI: building an agentic CS motion that drives real focus, efficiency, and customer impact. This means reinventing how a high-performing team operates, not just automating what already exists.

In close partnership with Sales, Product, Professional Services, and Support, you'll ensure customers achieve measurable outcomes - directly driving gross and net revenue retention. This is a rare opportunity to build durable foundations for scale at a company that sits at the heart of the modern revenue stack.

Hybrid: Two in-office days per week (Santa Clara)
Responsibilities

Strategic Leadership

  • Own the strategy, structure, and results of a 5-7 person CS team - including engagement models, success planning, and a scalable operating model grounded in the customer journey.

  • Lead the evolution of CS by leveraging our tech stack and frameworks to free the team for the work that matters most; build leadership depth through mentorship, succession planning, and clear career paths.

  • Drive a "CS AI" motion for SMB accounts that maximizes efficiency without sacrificing customer satisfaction.

Execution & Delivery

  • Direct execution of playbooks across our Solution Value Framework - covering adoption, risk mitigation, and expansion in complex Salesforce environments.

  • Maintain early-warning systems for churn risk, enabling proactive retention at scale.

  • Serve as the senior escalation point for high-impact customer issues.

  • Drive operational rigor and consistency through Salesforce and CS tooling.

Collaboration & Influence

  • Act as the primary voice of the customer, shaping Product roadmap and Engineering priorities from frontline insights.

  • Partner with Sales and Account Management on renewals, expansions, and strategic account growth.

  • Collaborate with Marketing to generate customer advocacy, references, and case studies.

  • Lead executive business reviews and cross-functional planning sessions.

Metrics & Outcomes

  • Own and deliver gross revenue retention targets for the Mid-Market CS organization.

  • Ensure customers achieve measurable outcomes tied to revenue efficiency, pipeline conversion, and GTM alignment.

  • Define, track, and report on adoption, engagement, customer health, time-to-value, and CSAT.

Qualifications

Required

  • 8-12 years in Customer Success, Account Management, or post-sales leadership in B2B SaaS.

  • 3+ years managing and scaling CS teams, with a track record of developing talent and leaders.

  • Demonstrated ownership of GRR and net retention targets.

  • Strong operational and analytical mindset; able to translate data into executive strategy.

  • Experience supporting mid-market and enterprise customers through complex implementations.

  • Relevant degree from a well-regarded college or university, MBA a plus

Preferred

  • Experience scaling CS from mid-market to enterprise in a high-growth environment.

  • Technical familiarity with Salesforce-native platforms or RevOps/GTM infrastructure.

  • Background in RevOps, Sales Ops, Marketing Ops, or revenue intelligence.

  • Comfort aligning CS motions with both sales-led and product-led growth models.

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