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KeyBank

83 Keybank Customer Service Jobs Hiring Near You

Keybank

Lead AI Engineer

Columbus, OH · On-site

$96K - $181K/yr

... customer self-service and agent experiences. Unlike a traditional technical lead role, this ... keybank.com. #LI-Remote

Keybank

Head of Consumer Marketing

Columbus, OH · On-site

The organization includes marketing and analytics professionals supporting customer growth ... Partner with enterprise shared service teams to deliver marketing programs effectively and ...

KeyBank

Commercial Collections Specialist

Buffalo, NY · On-site

$21 - $23/hr

At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team ... Customer service skills, such as compassion and empathy, are essential to success in this role. JOB ...

Keybank

Mortgage Loan Officer

Federal Way, WA · On-site

Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings ... Strong customer service skills. * Proficient in sales and service skills, including tele-consulting ...

Keybank

Mortgage Loan Officer

Independence, OH · On-site

Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings ... Strong customer service skills. * Proficient in sales and service skills, including tele-consulting ...

KeyBank

Personal Banker

Rochester, NY · On-site

$19 - $23.25/hr

Company Description KeyBank, a member of KeyCorp headquartered in Cleveland, Ohio, is one of the ... Candidates should possess strong Customer Service skills to build relationships, handle inquiries ...

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All JobsKeybank Customer Service Jobs

KeyBank Jobs Information

Do workers at KeyBank get paid breaks?

Sometimes. Only some people get paid breaks.
49% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Does KeyBank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

At KeyBank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from KeyBank affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at KeyBank?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 21% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 48% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at KeyBank worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.

Do KeyBank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
35% report that they don’t have enough control over which shifts they work.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it for KeyBank workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at KeyBank?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do KeyBank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between February 2025 and February 2026.

Do jobs at KeyBank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
3% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to take sick days at KeyBank?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a KeyBank job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at KeyBank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at KeyBank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at KeyBank get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at KeyBank?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at KeyBank enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at KeyBank recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at KeyBank?

Most people got enough training when they started.
72% of people report they got enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at KeyBank?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think KeyBank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how KeyBank is doing?

Most people feel well informed about how the company is doing.
79% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

What are the most popular job types at Keybank?

    What are the most popular jobs at Keybank?

    What are the most popular categories at Keybank?

    Infographic showing various Customer Service job openings at Keybank in the United States as of August 2026, with employment types broken down into 2% Internship, 95% Full Time, and 3% Part Time. Highlights an 84% Physical, 11% Hybrid, and 5% Remote job distribution.

    Lead AI Engineer

    Keybank

    Columbus, OH • On-site

    $96K - $181K/yr

    Full-time

    Re-posted 11 days ago

    KeyBank rating

    8.2

    Company rating: 8.2 out of 10

    Based on 99 frontline employees who took The Breakroom Quiz

    52nd of 174 rated banks

    Job description

    Location:

    4910 Tiedeman Road, Brooklyn Ohio

    Department: Contact Center Technology
    Experience: 4+ years

    About the Role

    KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.

    Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.

    The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.

    Key Responsibilities
    • Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.
    • Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.
    • Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.
    • Own end-to-end delivery of complex AI features, from concept and design through deployment and production support.
    • Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.
    • Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.
    • Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
    • Provide technical mentorship and code review support while contributing directly to development efforts.
    • Establish engineering best practices for AI solution development, testing, deployment, and observability.
    • Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness.
    • Ensure solutions comply with security and regulatory requirements (PII / PCI).
    Required Skills & Qualifications
    • 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role.
    • Strong hands-on experience building and deploying AI-powered applications and services.
    • Strong, hands-on experience with Node.js / TypeScript.
    • Proven experience designing and delivering cloud-native solutions on GCP.
    • Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.
    • Solid understanding of microservices architecture, APIs, and distributed systems.
    • Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
    • Experience with IVR, voice bots, conversational AI, or contact center technologies.
    • Strong collaboration skills across engineering, product, and operations teams.
    • Excellent technical judgment, communication, and problem-solving skills.
    Preferred Qualifications
    • Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
    • Experience developing AI agents, orchestration workflows, and multi-agent solutions.
    • Knowledge of voice flows, call routing, containment, and agent escalation.
    • Experience working in regulated or financial services environments.
    • Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
    • Experience working in Agile delivery models at enterprise scale.
    • Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.

    This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

    COMPENSATION AND BENEFITS

    This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

    Please click here for a list of benefits for which this position is eligible.

    Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

    Job Posting Expiration Date: 09/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

    Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

    #LI-Remote

    What KeyBank employees say

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    About KeyBank

    Sourced by ZipRecruiter

    Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

    Industry

    Banking and credit intermediation

    Company size

    10,000+ Employees

    Headquarters location

    Cleveland, OH, US

    Year founded

    1849

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