This includes software and on-board hardware, for a worldwide group of Construction Industry ... global team both independently and with a team. Team Structure - Reporting directly to the work ...
2 Kasmo Global Software Jobs Hiring Near You
This includes software and on-board hardware, for a worldwide group of Construction Industry ... global team both independently and with a team. Team Structure - Reporting directly to the work ...
Product Service Engineer 3
Clayton, NC · On-site
$70/hr
This includes software and on-board hardware, for a worldwide group of Construction Industry ... Working with an internal global team both independently and with a team. Team structure ...
Product Service Engineer 3
Clayton, NC · On-site
$70/hr
This includes software and on-board hardware, for a worldwide group of Construction Industry ... Working with an internal global team both independently and with a team. Team structure ...
Kasmo Global Jobs Information
What are the key skills and qualifications needed to thrive as a Software Engineer, and why are they important?
What are some common challenges software professionals face when working on large-scale projects?
What are software developers?
What jobs are there in software?
What jobs in the US pay 300,000 a year?
What is the difference between Software vs Web Developer?
| Aspect | Software | Web Developer |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like Microsoft Certified or Oracle Certified | Similar credentials; often a degree in CS or Web Development certifications |
| Work Environment | Develops software applications for various platforms, including desktop and mobile | Builds websites and web applications primarily for online use |
| Employer & Industry Usage | Used across tech companies, software firms, and enterprises | Common in digital agencies, tech startups, and online businesses |
| Common Search & Comparison Intent | People compare to understand different roles in software creation | Often compared to see distinctions in web-focused development |
While both Software developers and Web Developers work in the tech industry and require similar skills and certifications, Software developers create applications for various platforms, whereas Web Developers focus on building websites and web-based applications. The choice depends on whether you're interested in broad software solutions or web-specific projects.

$70/hr
Other
Posted yesterday
Job description
Education & Experience Required:
- Years of experience: 5-7 years of relevant experience (cellular company from a technician standpoint preferred)
- Degree requirement: Mechanical Engineer, or Electrical Engineer with 5-7 years of relevant experience (cellular company from a technician standpoint preferred) or 8-10 yrs experience system troubleshooting. Will Accept Master's Degree with 3-5 of relevant experience.
Job Title
77234-1 & 77236-1 - Product Service Engineer 3
Duration
12 months Contract with possible extension
Location
Mossville, IL OR Clayton, NC - Onsite Role
C2C Rate
$70/Hr. On C2C
Client
Caterpillar
Visa
No Visa Restrictions
Relocation
Fine with Relocation Candidates
Position's Contributions to Work Group:
- In this role you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Construction Industry customers and dealers.
Candidate Value Proposition
• Why Caterpillar?
• For this role within your business group - what stands out about this opportunity (ex - exposure, skill development, etc)? Why Caterpillar? "Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Caterpillar. With 150 locations in countries around the world, what you create at Caterpillar travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters."
Why this Role?
- This role will provide opportunities for problem solving, technical communication and building relationships. Learning opportunities will include Lean 6 Sigma processes, new product development structure and processes within a complex team, KPI development for customer feedback, utilizing technology applications for solving customer problems.
Typical task breakdown:
- New Product Introduction (NPI) projects.
- Complete NPI product support deliverables including field development and field follow projects as required.
- Complete NPI Product Support deliverables as assigned by Product Service Engineers.
- Coordinate and complete Field Follow objectives as part of NPI programs.
- Customer and Dealer Issue resolution- Implementation and utilization of standard support processes to respond, restore, and resolve issues.
- Provide hands-on product expertise to complete problem analysis and provide ICA.
- Incident Cases assigned are worked in an order to meet posted Support Level Agreement metrics.
- Escalate top priority issues to team lead.
- Process CPI / CER tickets to responsible parties.
- Communicate with dealers regarding status, problem troubleshooting, etc.
- Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
- Create and maintain a support environment that facilitates issue diagnostics and customer connectivity.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
- Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained.
- dvocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
- ct as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.
- Key Relationships: Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.
- Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil.
- ssure knowledge transfers between team members.
- Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.
- Customers and Dealers: communicate on a regular basis status and resolution of issues.
- dditional information: Availability and desire to travel domestically and/or internationally on assignment at dealer locations and sites - Up to 50%
Interaction with team:
- Working with an internal global team both independently and with a team.
Team Structure
- Reporting directly to the work director and team lead. 15-20 others on the team.
Work environment:
- Office environment. When travelling, will be out on job sites and will require steel toes.
Education & Experience Required:
- Years of experience: 5-7 years of relevant experience (cellular company from a technician standpoint preferred)
- Degree requirement: Mechanical Engineer, or Electrical Engineer with 5-7 years of relevant experience (cellular company from a technician standpoint preferred) or 8-10 yrs experience system troubleshooting. Will Accept Master's Degree with 3-5 of relevant experience.
- Do you accept internships as job experience: No
- re there past or additional job titles or roles that would provide comparable background to this role:
Top 3 Skills
-problem solving, ability to learn quickly, good communication (written and verbal) skills.
Additional Technical Skills
(Required)
- Knowledge of Microsoft Applications
(Desired)
- Experience with construction equipment technology solutions
- Experience with jobsite networking infrastructure
- Experience with automotive or mobile equipment telematics
- zure Dev Ops Experience
Soft Skills
(Required)
Ability to problem solve
-Excellent written and verbal communication skills
-Ability to form strong relationships within our partner organizations