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JOB DESCRIPTION

Promote innovation in product development, user research, and analysis to shape and optimize our offerings.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Product Senior Associate within the Firmwide Core Deposits team, you will be responsible for driving the execution of product initiatives from concept to delivery while contributing to the broader product strategy and vision. You will serve as a key bridge between business stakeholders, leadership, and the development team - ensuring that product requirements are clearly defined, prioritized, and delivered efficiently. Your focus will be on maximizing the value delivered by the scrum team through effective backlog management, agile process leadership, data-driven decision making, and a strong commitment to scalability, resiliency, and stability across the deposit's platform.

Come join Firmwide Core Deposits, one of Consumer and Community Banking's critical platforms, where you'll have the opportunity to make tangible impacts to millions of customers as we innovate and scale our core deposits infrastructure. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Manage the product backlog by gathering requirements, translating objectives into well-defined epics/stories (with acceptance criteria), and prioritizing work aligned to business objectives
• Collaborate with Senior Product Managers and stakeholders to refine and reprioritize features based on strategic focus, customer needs, business value, and technical feasibility
• Facilitate agile ceremonies (planning, stand-ups, reviews, retrospectives) to maintain alignment, transparency, and effective sprint execution
• Monitor and communicate sprint progress, risks, priority changes, and agile metrics (velocity, burndown, cycle time), removing impediments to ensure timely delivery
• Drive continuous improvement, continuous deployment adherence, and defect management to maintain quality and incorporate stakeholder/end-user feedback and research into future sprints

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Strong understanding of the product development life cycle, agile methodologies (Scrum, Kanban), and design principles
• Experience writing epics, user stories, and acceptance criteria for scrum teams, with proven ability to translate business requirements into actionable development work
• Proficiency with agile tools such as JIRA, Jira Align, Confluence, or equivalent
• Excellent communication, collaboration, and organizational skills, with the ability to build relationships across cross-functional teams and stakeholders

Preferred Qualifications, Capabilities, and Skills

• Experience working directly with cross-functional scrum teams in a delivery-focused product role within a highly matrixed, complex organization
• Familiarity with agile metrics, reporting tools, and data analytics / data literacy
• Developing knowledge of deposits, core banking platforms, or financial services product domains
• Familiarity with AI tools and concepts, with a demonstrated interest in leveraging AI to drive efficiency, streamline workflows, and enhance product outcomes
• Bachelor's degree

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.