Pay rate: $18/hr
Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What's in it for YOU? - Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Responsibilities: - Greets and assists customers in Storefront lobby.
- Performs opening and closing duties in Storefront lobby.
- Performs CSR Greeter duties throughout the shift.
- Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
- Maintains an above-average attendance record.
- Scans documentation for attachment to accounts.
- Maintain good working relationships with assigned supervisors and coworkers.
- Work safely without presenting a threat to self or others.
- Negotiates payments and fee reductions up to established limits.
- Reviews notices and verifies data through use of several computer systems
- Records individual completed daily work statistics.
- Troubleshoots situations accurately, quickly, and efficiently for phone customers.
- Assists other departments or functions with tasks when needed.
- Perform additional duties as required by management.
Qualifications: - Must be 18 years of age or older
- High School Diploma or equivalent required
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Excellent communication skills, both, oral and written
- Superb attendance, so you can be there when our customers need us