65 Indotronix Customer Service Representative Jobs Hiring Near You

Job Description: Indotronix is seeking an Administrative Assistant in Columbus, OH for our Direct client Position: Administrative Assistant Location: Columbus, OH Duration: 12 Months Work Schedule: M-F, 9 AM – 5 PM Job Profile Summary: The Community Engagement Administrative Assistant is a one-year, full-time contractor role that provides temporary operational and administrative support for the client Foundation and the client Community Engagement function. This position will help maintain day-to-day foundation grants and corporate contributions workflow, respond to routine stakeholder questions, support standard reporting, and assist with data cleanup and documentation. Minimum Requirements •High school diploma or equivalent required; associate or bachelor’s degree in business administration, nonprofit management, communications, public affairs, or a related field preferred. •3 years of experience in administrative, customer service, data entry, grants administration, nonprofit, corporate philanthropy, or related experience. •Proficiency with Microsoft Office applications, especially Excel, Outlook, Word, and Teams. •Ability to learn and use grants management systems, customer relationship management platforms, payment tools, and other internal systems. •Strong attention to detail and ability to maintain accurate records, follow established procedures, and meet deadlines. •Ability to communicate clearly and professionally with internal business partners and external nonprofit stakeholders. •Strong organizational skills and ability to manage multiple recurring tasks with limited supervision. Essential Job Functions: 40% Coordinate Foundation Grants and Corporate Contributions Workflow: •Coordinate workflow of foundation grants and corporate contribution requests through an established review, approval, and payment process. Use CRM and payment processing systems Blackbaud Grantmaking, Foundation Source, and PeopleSoft. •Monitor intake of grant and sponsorship inquiries and grant applications to provide detailed information and reports on the stages of submission. •Facilitate grant and contribution payments, ensuring efficient payments while maintaining compliance and accuracy. •Prepare and send routine decline letters and other standard communications. •Maintain accurate records for grants, non-profit partners, contacts, and related activity. •Track workflow to support timely review, approval, and payment processing. 20% Provide Customer Service: •Respond in a timely manner to basic system and process questions from Operating Company External Affairs teams and other internal stakeholders in a timely manner. •Provide routine support to applicants and grantees related to submissions, payment status, and technical issues. •Escalate complex, sensitive, or policy-related questions to the appropriate Community Engagement team member. •Deliver timely, professional, and accurate customer service while maintaining confidentiality and internal standards. 20% Support Data Cleanup and Database Maintenance: •Assist with data cleanup activities required for system improvements and database maintenance. •Review and update organization, contact, grant, and contribution records for accuracy and consistency. •Identify duplicate, incomplete, or inconsistent data and document issues for follow-up. 10% Prepare Standard Reports: •Export, prepare, and distribute routine reports for internal and external stakeholders. •Compile basic grant, contribution, and request-status information using established templates and processes. •Support recurring reporting needs by ensuring information is complete, organized, and delivered on schedule. 10% Provide Documentation and Administrative Support: •Maintain organized files, records, templates, and reference materials for Community Engagement workflows. •Provide administrative support for meetings, communications, and special projects assigned. •Represent the Community Engagement team professionally in interactions with internal and external stakeholders. Indotronix Commitment: A Safe and Inclusive Workplace" – Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination. We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance. Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!" Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions. Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts – a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us. Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.