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Hotwire Communications
Hotwire Communications

60 Hotwire Communications Operations Jobs Hiring Near You

Hotwire Communications

Account Manager

Key West, FL

The Account Manager is the key communicator between the company and the property and is responsible ... Partner with legal, engineering, marketing, technical operations, customer service, and other ...

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Hotwire Communications Jobs Information

What is it like to work at Hotwire Communications?

Hotwire Communications is a global technology communications agency that prioritizes creativity, collaboration, and innovation in its work culture. The agency is structured into specialized teams, including creative, media, and digital, which work together to deliver integrated communications solutions for its clients. Working at Hotwire Communications may appeal to professionals seeking a dynamic and fast-paced environment where they can contribute to high-profile campaigns and develop their skills in a supportive and entrepreneurial team.

Do workers at Hotwire Communications get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Hotwire Communications pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.

At Hotwire Communications, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Hotwire Communications affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Hotwire Communications?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Hotwire Communications worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Hotwire Communications workers get to choose the shifts they work?

Most people get to choose which shifts they work.
77% report that they have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at Hotwire Communications?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Hotwire Communications managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at Hotwire Communications spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at Hotwire Communications?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications feel treated with respect by their managers?

Most people feel treated with respect by their managers.
95% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Hotwire Communications?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Hotwire Communications recommend working with their team?

Most people recommend working with their team.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Hotwire Communications?

Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Hotwire Communications?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Hotwire Communications’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Hotwire Communications is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular job types at Hotwire Communications?
    What are the most popular jobs at Hotwire Communications?
    What are the most popular categories at Hotwire Communications?
    Infographic showing various Operations job openings at Hotwire Communications in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.
    Communication Desk Analyst (Overnight)

    Communication Desk Analyst (Overnight)

    Hotwire Communications

    Fort Lauderdale, FL

    $19.50 - $26.75/hr

    Other

    Medical, Dental, Vision, Retirement, PTO

    Posted 23 days ago

    Hotwire Communications rating

    8.2

    Company rating: 8.2 out of 10

    Based on 22 frontline employees who took The Breakroom Quiz

    15th of 78 rated telecommunications companies

    Job description

    The Communication Desk Analyst will act as the single point of contact for the Contact Center and NOC during a service interruption. This position will responsible for writing and sending internal and external communications, alerting the internal teams, executive management and customers of an outage or degraded service. The Communication Desk Analyst will also be responsible for proactively notifying customers of all planned maintenance events.
    RESPONSIBILITIES:

    • Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues
    • Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner
    • Coordinates response to outages and escalates situations as necessary
    • Works with the NOC to manage the escalation and resolution of outages.
    • Creates monthly outage reports and statuses to review with internal teams.
    • Monitor production environment using a combination of monitoring tools and call volume to ensure early detection of potential service interruption.
    • Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.
    • Escalate issues and problems according to procedures and best judgment.
    • Work with Engineers to understand impact of outage and report accordingly.
    • Coordinate weekly RCA (root cause analysis) review meeting with all internal teams
    • Answer direct phone calls, text and chat from internal teams during an outage event
    MINIMUM QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    • Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred
    • Minimum of 2 years of experience working in Customer Operations including knowledge of common tools, methods, and techniques
    • Previous working experience as a communications specialist or equivalent
    • Works well under pressure and meets tight deadlines.
    • Highly computer literate with capability in email, MS Office, and related business and communication tools
    • Experienced with network monitoring applications such as SolarWinds a plus
    Benefits:
    We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
    • Comprehensive Healthcare/Dental/Vision Plans
    • 401K Retirement Plan with Company Match
    • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
    • Paid Volunteer Time
    • Paid Parental Leave
    • Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
    • Employee Referral Bonuses
    • Exclusive Entertainment Discounts/Perks

    Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    #LI-MC1
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    What Hotwire Communications employees say

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