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60 Hilton Reservations Manager Jobs Hiring Near You

Home2 Suites

Front Desk Manager

Charlotte, NC · On-site

$15.50 - $20/hr

Home2 Suites by Hilton Northlake FRONT OFFICE MANAGER Front Office Manager supervises the front ... Handles incoming guest phone reservations * Answers inquiries pertaining to hotel services; gives ...

Hilton Houston Westchase

SMERF Sales Manager

Houston, TX · On-site

$70 - $100/hr

Director of Sales Summary The Hotel Sales Manager leads the sales efforts to grow revenue through room bookings, group reservations, and event space sales. This role is pivotal in identifying new ...

Home2 Suites

Front Desk Agent

Charlotte, NC · On-site

$13 - $16.25/hr

Home2 Suites by Hilton Northlake FRONT DESK CLERK Front Desk Clerks serves as the primary liaison ... Duties of this job may be changed at management's discretion. Duties include: * Check in guests in ...

Home2 Suites

Night Audit

Charlotte, NC · On-site

$13.50 - $18/hr

Home2 Suites by Hilton Northlake NIGHT AUDITOR Night Auditor serves as the primary liaison to ... Duties of this job may be changed at management's discretion. Duties include: * Check in guests in ...

Hilton Knoxville

Host

Knoxville, TN · On-site

You'll manage reservations, coordinate seating, and assist in ensuring smooth front-of-house operations. This role is key to delivering an exceptional guest dining experience and reports to the ...

Hilton Knoxville

Host

Knoxville, TN

You'll manage reservations, coordinate seating, and assist in ensuring smooth front-of-house operations. This role is key to delivering an exceptional guest dining experience and reports to the ...

Hilton Knoxville

Host

Knoxville, TN · On-site

You'll manage reservations, coordinate seating, and assist in ensuring smooth front-of-house operations. This role is key to delivering an exceptional guest dining experience and reports to the ...

Hilton Knoxville

Host

Knoxville, TN

You'll manage reservations, coordinate seating, and assist in ensuring smooth front-of-house operations. This role is key to delivering an exceptional guest dining experience and reports to the ...

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Hilton Jobs Information

What is it like to work at Hilton?

Hilton is known for its people-centric culture, prioritizing the well-being and development of its employees, and fostering a collaborative environment that values diversity and inclusion.

The company's team structure is designed to support a guest-centric approach, with various departments working together to deliver exceptional experiences. Hilton's work environment is characterized by a mix of traditional and modern amenities, including state-of-the-art technology and flexible workspaces.

Working at Hilton may appeal to individuals who value a dynamic and supportive work environment, opportunities for career growth and development, and the chance to be part of a global hospitality brand that prioritizes guest satisfaction and employee well-being.

What makes Hilton an attractive place to work?

Hilton is a well-established and respected hospitality company with a long history of innovation and commitment to excellence in the industry. The company offers a dynamic and inclusive work environment that fosters collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on new challenges. By joining Hilton, individuals can contribute to the company's mission of delivering exceptional guest experiences and making a positive impact on the communities it serves.

Do workers at Hilton get paid breaks?

Sometimes. Only some people get paid breaks.
64% of people say they don’t get paid breaks.
Based on data from 118 people who took the Breakroom Quiz between September 2025 and September 2026.

Does Hilton pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 70 people who took the Breakroom Quiz between March 2026 and September 2026.

At Hilton, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 152 people who took the Breakroom Quiz between September 2025 and September 2026.

Are part-time workers able to get health insurance from Hilton?

Only some people who work part-time can get health insurance.
62% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Hilton?

Most people who work part-time don’t get paid time off.
76% of people who work part-time say they don’t get paid time off
Based on data from 42 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Hilton affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 117 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Hilton?

Most people get paid time off work.
74% of people say they get paid time off.
Based on data from 73 people who took the Breakroom Quiz between March 2026 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 79% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 2% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 130 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Hilton worry about hours?

Some people worry about getting enough hours.
37% of people report they worry about getting enough hours.
Based on data from 132 people who took the Breakroom Quiz between September 2025 and August 2026.

Do Hilton workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 114 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for Hilton workers to change shifts?

Some people find it hard to change shifts.
48% of people report that it’s hard to change shifts if they need to.
Based on data from 101 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Hilton?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 165 people who took the Breakroom Quiz between September 2025 and September 2026.

Do Hilton managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
38% of people say their manager changes their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Hilton spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Hilton?

Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 71 people who took the Breakroom Quiz between March 2026 and September 2026.

Is a Hilton job good for students?

Most students say this is a good place to work if you’re studying.
78% of students report this is a good place to work if you’re studying.
Based on data from 86 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Hilton good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Hilton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 64 people who took the Breakroom Quiz between March 2026 and September 2026.

Do people at Hilton get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 147 people who took the Breakroom Quiz between September 2025 and September 2026.

Is it stressful to work at Hilton?

Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 71 people who took the Breakroom Quiz between March 2026 and September 2026.

Do people at Hilton enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 63 people who took the Breakroom Quiz between March 2026 and September 2026.

Do people at Hilton recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 74 people who took the Breakroom Quiz between March 2026 and September 2026.

Do people get enough training when they start at Hilton?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 72 people who took the Breakroom Quiz between March 2026 and September 2026.

Do people get support to advance at Hilton?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 66 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people think Hilton’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 67 people who took the Breakroom Quiz between March 2026 and September 2026.

Do workers feel well informed about how Hilton is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between March 2026 and September 2026.

What other companies are hiring for Reservations Manager jobs?

What are the most popular jobs at Hilton?

What are the most popular categories at Hilton?

Infographic showing various Reservations Manager job openings at Hilton in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% Physical job distribution.

Assistant Director of Front Office - Grand Wailea, A Waldorf Astoria Resort

Hilton Worldwide Holdings, Inc.

Wailea, HI • On-site

$95K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 19 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 767 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

Job description


The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Assistant Director of Front Office to join the Front Office team!
Located on 40 acres of lush tropical gardens, this Forbes Recommended property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets. This includes 6 restaurants, 2 bars, a cafe, and in-room dining.
In this role, you will play a vital role in assisting in the direction and administration of all Front Office operations.
Want to learn more? Want to learn more? Hotel Website, Facebook, Instagram, YouTube
What will I be doing?
As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests
  • Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Run and complete daily reports, analyze data and make decisions based on data
  • Resolve guest issues and concerns to guest satisfaction
  • Recruit, interview and train team members

Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Assistant Director of Front Office, you're not just supporting the Director in leading the hotel's front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
  • Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
  • Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
  • Support revenue initiatives: Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
  • Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations
  • Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals
  • Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
  • Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
About the Team
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
  • Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
  • Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
  • Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
  • Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
  • Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
  • Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
  • Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

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