ZipRecruiter

Log In

Hexagon AB
Hexagon AB

60 Hexagon Ab Customer Service Jobs Hiring Near You

Hexagon AB

Customer Sales Representative

Tuscaloosa, AL · On-site

$630 - $810/wk

... and service. The Customer Sales Representative works collaboratively with internal teams and ... Hexagon MI | Hexagon AB Twitter/X: @HexagonMI | @HexagonAB Facebook: Hexagon Manufacturing ...

Hexagon AB

Service Engineer - Rockford, IL

Waukesha, WI · On-site

At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry ... Work remotely and travel to customer sites across the region without having to fly across the ...

Hexagon AB

Legal Intern

Alpharetta, GA · On-site

Intern With more than 200 years of history, Leica Geosystems, part of Hexagon, is the trusted supplier of premium sensors, software and services. Delivering value every day to professionals in ...

next page

Showing results 1-20

All JobsHexagon Ab Customer Service Jobs

Hexagon AB Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Hexagon Ab?
    What are the most popular jobs at Hexagon Ab?
    What are the most popular categories at Hexagon Ab?
    Infographic showing various Customer Service job openings at Hexagon Ab in the United States as of May 2026, with employment types broken down into 2% Internship, 94% Full Time, 2% Part Time, 1% Contract, and 1% Nights. Highlights an 65% Physical, 2% Hybrid, and 33% Remote job distribution.
    Director, Technical Support & Service Americas

    Director, Technical Support & Service Americas

    Hexagon AB

    Camarillo, CA • On-site

    Full-time

    Posted 5 days ago

    Job description

    Director, Technical Support & Service Americas
    Summary
    Director, Technical Support & Services Americas
    Location Remote - United States
    About the Role
    The Director, Technical Support & Services Americas will lead and scale a strategic technical services organization across pre-sales, post-sales, implementation, training, and technical support functions for the Americas region.
    The ideal candidate brings a strong technical and software services background and understands services as a business including profitability, resource planning, revenue recognition, and accurately forecasting services to be performed within a given quarter.
    Job Responsibilities
    • Lead technical support, implementation, training, and services organizations across the Americas
    • Drive operational excellence and services profitability
    • Accurately forecast services and implementation activities each quarter
    • Partner with Sales to improve onboarding and customer delivery
    • Lead customer implementation, software adoption, and training initiatives
    • Optimize resource planning and headcount allocation
    • Collaborate with Finance on ROI and operational performance
    • Build relationships with OEMs, partners, and strategic customers
    • Lead managers, application engineers, technical support, and technical sales teams
    • Drive continuous improvement initiatives
    • Forecasting the service to be delivered by quarter

    Qualifications
    • 10-15+ years leading technical support, software services, or implementation organizations
    • Strong technical background with customer-facing leadership experience
    • Experience managing software implementation and technical service teams
    • Experience forecasting services delivery and utilization
    • Manufacturing software or industrial technology experience preferred
    • Strong operational and financial business acumen
    • Ability to bridge technical and commercial organizations

    Core Skills
    • Technical Support & Service Operations Leadership
    • Services Forecasting & Profitability
    • Manufacturing Software & Technical Services
    • Customer Implementation & Training
    • Cross-Functional Leadership
    • Operational Excellence & Continuous Improvement
    Work Environment
    Fully remote role with home office setup. Requires extended computer use and virtual collaboration. Travel 40-60%.
    Explore Life at Hexagon
    At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
    Instagram: @hexagon_mi | @hexagon_ab
    LinkedIn: Hexagon Manufacturing Intelligence
    YouTube: Hexagon MI | Hexagon AB
    Twitter/X: @HexagonMI | @HexagonAB
    Facebook: Hexagon Manufacturing Intelligence
    Learn more at hexagon.com and get inspired by how we shape smart change across industries.
    #LI-AR1

    Apply