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Hexagon AB
Hexagon AB

60 Hexagon Ab Desktop Support Jobs Hiring Near You

Hexagon AB

Customer Sales Representative

Tuscaloosa, AL · On-site

$630 - $810/wk

... to support their growth. • Ensure accurate forecasting, pipeline management, and reporting ... Hexagon MI | Hexagon AB Twitter/X: @HexagonMI | @HexagonAB Facebook: Hexagon Manufacturing ...

Hexagon AB

Legal Intern

Alpharetta, GA · On-site

Intern With more than 200 years of history, Leica Geosystems, part of Hexagon, is the trusted ... Contract Support - Assist with reviewing, tracking, summarizing, and cataloging commercial ...

Hexagon AB

Service Engineer - Rockford, IL

Waukesha, WI · On-site

At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry ... Support product innovation by working cross-functionally with R&D and technical teams to ensure ...

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All JobsHexagon Ab Desktop Support Jobs

Hexagon AB Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular job types at Hexagon Ab?
    What are the most popular jobs at Hexagon Ab?
    What are the most popular categories at Hexagon Ab?
    Infographic showing various Desktop Support job openings at Hexagon Ab in the United States as of May 2026, with employment types broken down into 2% Internship, 94% Full Time, 2% Part Time, 1% Contract, and 1% Nights. Highlights an 65% Physical, 2% Hybrid, and 33% Remote job distribution.
    Director, Technical Support & Service Americas

    Director, Technical Support & Service Americas

    Hexagon AB

    Camarillo, CA • On-site

    Full-time

    Posted 5 days ago

    Job description

    Director, Technical Support & Service Americas
    Summary
    Director, Technical Support & Services Americas
    Location Remote - United States
    About the Role
    The Director, Technical Support & Services Americas will lead and scale a strategic technical services organization across pre-sales, post-sales, implementation, training, and technical support functions for the Americas region.
    The ideal candidate brings a strong technical and software services background and understands services as a business including profitability, resource planning, revenue recognition, and accurately forecasting services to be performed within a given quarter.
    Job Responsibilities
    • Lead technical support, implementation, training, and services organizations across the Americas
    • Drive operational excellence and services profitability
    • Accurately forecast services and implementation activities each quarter
    • Partner with Sales to improve onboarding and customer delivery
    • Lead customer implementation, software adoption, and training initiatives
    • Optimize resource planning and headcount allocation
    • Collaborate with Finance on ROI and operational performance
    • Build relationships with OEMs, partners, and strategic customers
    • Lead managers, application engineers, technical support, and technical sales teams
    • Drive continuous improvement initiatives
    • Forecasting the service to be delivered by quarter

    Qualifications
    • 10-15+ years leading technical support, software services, or implementation organizations
    • Strong technical background with customer-facing leadership experience
    • Experience managing software implementation and technical service teams
    • Experience forecasting services delivery and utilization
    • Manufacturing software or industrial technology experience preferred
    • Strong operational and financial business acumen
    • Ability to bridge technical and commercial organizations

    Core Skills
    • Technical Support & Service Operations Leadership
    • Services Forecasting & Profitability
    • Manufacturing Software & Technical Services
    • Customer Implementation & Training
    • Cross-Functional Leadership
    • Operational Excellence & Continuous Improvement
    Work Environment
    Fully remote role with home office setup. Requires extended computer use and virtual collaboration. Travel 40-60%.
    Explore Life at Hexagon
    At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
    Instagram: @hexagon_mi | @hexagon_ab
    LinkedIn: Hexagon Manufacturing Intelligence
    YouTube: Hexagon MI | Hexagon AB
    Twitter/X: @HexagonMI | @HexagonAB
    Facebook: Hexagon Manufacturing Intelligence
    Learn more at hexagon.com and get inspired by how we shape smart change across industries.
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