ZipRecruiter

Log In

GT Independence
GT Independence

20 Gt Independence Operations Program Manager Jobs Hiring Near You

GT Independence

Program (Operations) Manager

Portage, MI · On-site

$70K - $80K/hr

GT Independence has earned multiple awards for being an exceptional workplace, including being ... The Program (Operations) Manager manages the operational unit to assist and support real-time ...

GT Independence

Contact Center Manager

Southington, CT · On-site

GT Independence has earned multiple awards for being an exceptional workplace, including being ... The Contact Center (Program) Manager manages an operational unit based in Connecticut supporting ...

GT Independence

Contact Center Manager

Southington, CT · On-site

$70K - $80K/hr

GT Independence has earned multiple awards for being an exceptional workplace, including being ... The Contact Center (Program) Manager manages an operational unit based in Connecticut supporting ...

GT Independence

Sr. Director of Operations

... within GT Independence's fiscal intermediary and self-direction programs, while leading and ... Qualifications * Bachelor's degree in Business Administration, Healthcare Management, Human ...

All JobsGt Independence JobsGt Independence Operations Program Manager Jobs

GT Independence Jobs Information

Do workers at GT Independence get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and July 2026.

Does GT Independence pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

At GT Independence, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at GT Independence?

Most people who work part-time don’t get paid time off.
89% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from GT Independence affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at GT Independence?

Most people don’t get paid time off from work.
71% of people say they don’t get paid time off.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 62% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers at GT Independence worry about hours?

Some people worry about getting enough hours.
37% of people report they worry about getting enough hours.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

Do GT Independence workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for GT Independence workers to change shifts?

Most people find it easy to change shifts.
72% of people report that it’s easy to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at GT Independence?

Some people find it hard to get time off.
53% of people report it’s hard to get time off.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and July 2026.

Do GT Independence managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at GT Independence spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
38% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at GT Independence?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a GT Independence job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Is working at GT Independence good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at GT Independence feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GT Independence get to take their breaks without interruption?

Only some people get breaks without interruption.
34% of people report that their breaks get interrupted.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at GT Independence?

Some people feel stressed out here.
48% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GT Independence enjoy their jobs?

Most people enjoy their job.
90% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at GT Independence recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at GT Independence?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at GT Independence?

Most people aren’t given support to advance their career here.
In the last year, 72% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think GT Independence’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how GT Independence is doing?

Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Operations Program Manager jobs?
What are the most popular jobs at Gt Independence?
What are the most popular categories at Gt Independence?
Infographic showing various Operations Program Manager job openings at Gt Independence in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 92% Physical, and 8% Remote job distribution.

Business Operations Manager - MD

GT Independence

Baltimore, MD

$70K - $80K/hr

Full-time

PTO

Re-posted 14 days ago

GT Independence rating

6.4

Company rating: 6.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

87th of 239 rated social care providers

Job description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Business Operations (Program) Manager manages an operational unit based in Maryland supporting stakeholders in Maryland and other assigned markets as needed. The Program Manager provides real-time support to operations staff to ensure payroll timeliness, goal attainment, and ultimately stakeholder satisfaction.

RESPONSIBILITIES AND DUTIES

  • Develop and monitor key performance metrics to measure staff performance and operations functions
  • Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
  • Participates in business development for recently acquired contracts
  • Participates in quality improvement projects and leads efforts in continuous improvement
  • Monitors workloads of the group and re-assigns tasks appropriately
  • Responsible for meeting payroll schedule requirements so that payroll is distributed on time
  • Prepares reports
  • Monitors and measures current compliance standards
  • Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
  • Responsible for staffing, staff development, and training
  • Builds and maintains relationships with states and agencies as the key liaison
  • Resolves escalated customer complaints
  • Develops staff in a way that aligns with the Company's vision and values
  • Responsible for internal communications within the unit as well as with external stakeholders
  • Applies GT Independence values to the operational group
  • Other duties as assigned


EDUCATION

  • Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

EXPERIENCE AND QUALIFICATIONS

  • At least two years of Operations experience
  • Excellent written and oral communication skills
  • Experience in supervision and leadership
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
  • Effective time management skills
  • Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
  • Experience building highly effective teams
  • Competence in Microsoft Office Suite
  • Competence in utilizing multiple software applications

WORK ENVIRONMENT

  • Work is performed in a typical office setting.


As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are selfmotivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_____________________________________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

What GT Independence employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply