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GT Independence
GT Independence

60 Gt Independence Call Center Operations Manager Jobs Hiring Near You

GT Independence

Contact Center Specialist

Salem, OR

$18.50 - $19.50/hr

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

GT Independence

Customer Support Specialist CT

Southington, CT · On-site

$18.25 - $24.50/hr

GT Independence has earned multiple awards for being an exceptional workplace, including being ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

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GT Independence Jobs Information

Do workers at GT Independence get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and July 2026.

Does GT Independence pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

At GT Independence, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at GT Independence?

Most people who work part-time don’t get paid time off.
89% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from GT Independence affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at GT Independence?

Most people don’t get paid time off from work.
71% of people say they don’t get paid time off.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 62% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers at GT Independence worry about hours?

Some people worry about getting enough hours.
37% of people report they worry about getting enough hours.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

Do GT Independence workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for GT Independence workers to change shifts?

Most people find it easy to change shifts.
72% of people report that it’s easy to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at GT Independence?

Some people find it hard to get time off.
53% of people report it’s hard to get time off.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and July 2026.

Do GT Independence managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at GT Independence spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
38% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at GT Independence?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a GT Independence job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Is working at GT Independence good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at GT Independence feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GT Independence get to take their breaks without interruption?

Only some people get breaks without interruption.
34% of people report that their breaks get interrupted.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at GT Independence?

Some people feel stressed out here.
48% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at GT Independence enjoy their jobs?

Most people enjoy their job.
90% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at GT Independence recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at GT Independence?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at GT Independence?

Most people aren’t given support to advance their career here.
In the last year, 72% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think GT Independence’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how GT Independence is doing?

Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Gt Independence?
What are the most popular categories at Gt Independence?
Infographic showing various Call Center Operations Manager job openings at Gt Independence in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 94% Physical, and 6% Remote job distribution.

Customer Support Specialist I

GT Independence

Silver Spring, MD • On-site

Full-time

PTO

Re-posted 7 days ago

GT Independence rating

6.4

Company rating: 6.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

88th of 239 rated social care providers

Job description

Make a Meaningful Impact Every Day!
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you're in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
Our Mission: To help people live a life of their choosing, regardless of age or ability.
GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National "Best and Brightest Companies to Work For." We are also proudly certified as a Great Place to Work® for 2025/2026-a distinction reserved for top employers committed to outstanding employee experiences.
As a Customer Support (Self Determination) Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.
Tasks and Responsibilities
  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure the proper naming and saving of documents in the document management system
  • Assist customers in returning documents
  • Manage DocuSign accounts and support issues from the operations staff and customers
  • Ensure all compliance standards are met for audit purposes
  • Timesheet reviewing and time tracking
  • Accurately and efficiently complete payroll checklists for assigned agencies
  • Work with your team leader to identify strategies for reducing errors
  • Collaborate with your team to resolve rejected timesheet issues

EDUCATION
  • High School Diploma or GED required
  • Associate degree preferred

WORK ENVIRONMENT
  • Work is performed in a typical office (call center) setting.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.
Our operations team is driven by trust, autonomy, and-yes-fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.
We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.
Grow your career with us. Grow your impact with us.
What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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