60 Ghd Customer Service Jobs Hiring Near You

To solve complex challenges, you need to challenge the status-quo. 

At GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization. 
Join a team committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth and sustainability. 
Together, we'll help create a future for generations to come.

Who are we looking for?

GHD is seeking an Asset Management, Senior Advisor - Water (US) to grow and deliver our municipal water and wastewater asset management practice. In this pivotal role, you will set the strategy, win work, and lead multi-disciplinary teams delivering programs that align with ISO 55000 principles, AWWA utility management/AM standards, and US best practices (EPA).

As a leader in Client & Project Leadership, you'll serve as the account and engagement lead for city, county, and regional utilities-shaping roadmaps for levels of service, risk, lifecycle and cost optimization, and capital program alignment. You'll direct programs across the asset management lifecycle, including asset data and criticality, condition/RUL modeling, risk registers, O&M/RCM optimization, CIP prioritization, resilience and climate adaptation, and performance management. You'll also oversee CMMS/EAM delivery (IBM Maximo, Infor, SAP, Cityworks), guiding requirements, configuration, data governance, and change management.

In Practice Building, you'll grow a high-performing team and mentor project managers and analysts in IAM/GFMAM competencies and ISO-aligned delivery methods. You'll develop playbooks and methodologies for risk-based decision making, lifecycle costing, and reliability strategies.

On the Business Development front, you'll own pipeline creation and capture-leading positioning, solutioning, scoping, pricing, and proposal development for municipal asset management, O&M optimization, and digital water pursuits. You'll represent GHD at industry forums such as AWWA, WEF, and IAM, and author thought leadership that shapes the future of water infrastructure.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in: 

• Data Collection and Analysis: Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
• Community of Practice Management: Contribute strongly on a strategically significant area to a community of practice in a defined area of expertise or consulting, or lead on an area of expertise or consulting practice, to contribute to thought leadership and to develop innovative practice among colleagues.
• Consulting Project Content Development: Develop innovative approaches and write materials that are highly visible-such as slide decks for presentations on innovative solutions to top management, or bespoke and market-leading client reports-to complete the work of client team.
• Consulting Project Delivery: Deliver bespoke training, facilitate workshops with senior management, and provide advice and reports to address identified senior management issues. Manage the delivery quality of the work in own area of specialism to ensure maximum client satisfaction.
• Consulting Project/Program Design: Design the project/program architecture, building on the initial proposal and the strategic client interviews to develop multiple solutions that meet the client's stated requirements and address complex client issues.
• Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Project Management: Manage a portfolio of major projects in line with overall project management strategy.
• Client & Customer Management (External): Manage key client and customer relationships. Likely to involve using account teams to maintain customer satisfaction and loyalty.

What you will bring to the team:

• Bachelor's degree in Civil, Environmental, Mechanical, Chemical, or Industrial/Systems Engineering (Master's degree in engineering, asset management, data analytics, or public administration a plus)
• Professional Engineer licensure required
• 10+ years in municipal water/wastewater asset management consulting with progressive responsibility leading programs and teams
• Proven success implementing risk/LoS/lifecycle frameworks and translating results into prioritized capital & O&M plans for utilities
• Hands-on leadership with CMMS/EAM (Maximo, Infor, SAP PM, Cityworks) and integration with GIS/SCADA/B
• RCM, maintenance planning/scheduling, and reliability analytics (FMECA/criticality, PM optimization)
• Comfortability in facilitating councils/boards and cross-functional utility teams (operations, engineering, finance/treasury)
• Able and willing to travel 20-40% as projects require

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Benefits:

• 401K - Employees are eligible to participate on the first day of the month following 3 months of service
• Paid time off - Our PTO benefit is designed to provide eligible employees with a period of rest and relaxation, sick, and personal time throughout the year. PTO starts at 16 days per year and increases with years of service
• Holiday Pay - Holiday pay is provided for eligible employees. GHD observes 9 holidays per year. Holiday pay will be based on the regular set schedule for the employee
• Wellness Benefit- Regular full-term employees are eligible to participate in the wellness reimbursement program. GHD will reimburse 50% of the cost of the following to maximum of $250.00 reimbursement annually for such items as: Health club membership fees, home exercise equipment purchases, Bicycles, Race, run & marathon entrance fees, Smoking cessation programs, Weight loss programs (i.e.-Weight Watchers, Jenny Craig), Fitbits and Fitness Tracking devices

Salary range: $147,000-$300,000 based on experience and location 

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.