Genesys Cloud Architect
Hartford, CT · On-site
$65.50 - $83.50/hr
Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist.
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61 Genesys Jobs Hiring Near You
Genesys Cloud Architect
Hartford, CT · On-site
$65.50 - $83.50/hr
Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist.
Fulltime Key Responsibilities: - Design and develop solutions using Genesys Cloud CX and Genesys Architecture. - Integrate Softphone APIs with Genesys CX. - Utilize Genesys SDK for development tasks ...
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Fulltime Key Responsibilities: - Design and develop solutions using Genesys Cloud CX and Genesys Architecture. - Integrate Softphone APIs with Genesys CX. - Utilize Genesys SDK for development tasks ...
... and integration with ACD and dialer systems 2. Must have Call Center experience and understand overall Call Center concepts 3. Strong experience in Genesys Voice portal (GVP), Genesys Framework ...
... and integration with ACD and dialer systems 2. Must have Call Center experience and understand overall Call Center concepts 3. Strong experience in Genesys Voice portal (GVP), Genesys Framework ...
Genesys Developer
Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
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Genesys Developer
Charlotte, NC · On-site
Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...
Genesys Cloud Architect
Hartford, CT · On-site
$65.50 - $83.50/hr
Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist.
Quick apply
Genesys Cloud Architect
Hartford, CT · On-site
$65.50 - $83.50/hr
Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist.
Genesys Developer
Weehawken, NJ · Hybrid
Integrate Genesys with other enterprise applications, third party systems via APIs * Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
Genesys Developer
Weehawken, NJ · Hybrid
Integrate Genesys with other enterprise applications, third party systems via APIs * Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
Genesys Cloud Engineer
New York, NY · On-site
$77K - $149K/yr
Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system ...
Genesys Cloud Engineer
New York, NY · On-site
$77K - $149K/yr
Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system ...
Genesys Engineer
Phoenix, AZ · On-site +1
Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System ... Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics ...
Genesys Engineer
Phoenix, AZ · On-site +1
Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System ... Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics ...
Genesys Cloud Engineer
New York, NY · On-site
$61 - $81.50/hr
Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system ...
Genesys Cloud Engineer
New York, NY · On-site
$61 - $81.50/hr
Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between ... Understand contact center ecosystems including CRM integrations (Salesforce), REST APIs, and system ...
Genesys Cloud Architect
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... integration across systems • Provide hands-on technical leadership across solution design ...
Genesys Cloud Architect
$66.50 - $84.75/hr
The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... integration across systems • Provide hands-on technical leadership across solution design ...
Senior Genesys Cloud Engineer
Woodbridge, NJ · On-site
$90 - $120/hr
Help clients set up and use Genesys Cloud effectively, including system architecture and integration. * Training Delivery: Train users, admins, supervisors, and architects on how to use Genesys Cloud ...
Senior Genesys Cloud Engineer
Woodbridge, NJ · On-site
$90 - $120/hr
Help clients set up and use Genesys Cloud effectively, including system architecture and integration. * Training Delivery: Train users, admins, supervisors, and architects on how to use Genesys Cloud ...
Design, develop, and deploy chatbots using the Genesys CloudEx platform to automate customer interactions across multiple channels Integrate chatbots with backend systems, APIs, and third-party ...
Design, develop, and deploy chatbots using the Genesys CloudEx platform to automate customer interactions across multiple channels Integrate chatbots with backend systems, APIs, and third-party ...
Genesys Cloud Administrator
Biloxi, MS · On-site
Role Overview: The Genesys Cloud Administrator will be responsible for collaborating on ... Perform application support duties for integrated systems (such as CRM, WFM, and other financial ...
Genesys Cloud Administrator
Biloxi, MS · On-site
Role Overview: The Genesys Cloud Administrator will be responsible for collaborating on ... Perform application support duties for integrated systems (such as CRM, WFM, and other financial ...
Detailed understanding of enterprise system interactions and integrations * Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications ...
Detailed understanding of enterprise system interactions and integrations * Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications ...
Sr. Genesys IWS Consultant
Westlake, TX · On-site
... engineering, systems development, testing, integration, and implementation, and management ... Strong Knowledge on Genesys platform SDK. * Hands on experience in Genesys Administrator/GAX in ...
Sr. Genesys IWS Consultant
Westlake, TX · On-site
... engineering, systems development, testing, integration, and implementation, and management ... Strong Knowledge on Genesys platform SDK. * Hands on experience in Genesys Administrator/GAX in ...
Genesys Cloud Architect
$71 - $90.50/hr
Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure solutions meet security, compliance, and performance requirements * Stay current with Genesys Cloud ...
Genesys Cloud Architect
$71 - $90.50/hr
Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure solutions meet security, compliance, and performance requirements * Stay current with Genesys Cloud ...
Integrate systems: Connect IVR with CRM, databases, and backend systems for data capture and ... Genesys Architect / Composer / Orchestration tools * Call flow scripting and configuration
Integrate systems: Connect IVR with CRM, databases, and backend systems for data capture and ... Genesys Architect / Composer / Orchestration tools * Call flow scripting and configuration
Genesys Call Center Engineer
Durham, NC · On-site
Detailed understanding of enterprise system interactions and integrations Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or ...
Genesys Call Center Engineer
Durham, NC · On-site
Detailed understanding of enterprise system interactions and integrations Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or ...
Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center ... Flexibility for System Maintenance and Upgrades
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Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center ... Flexibility for System Maintenance and Upgrades
Genesys Cloud Admin
Biloxi, MS · On-site
$85K - $110K/yr
... system configuration, vendor management, and release/change control processes. • Prefer ... integrations; familiarity with TTEC Smart Apps. • Ability to implement and maintain IVRs ...
Genesys Cloud Admin
Biloxi, MS · On-site
$85K - $110K/yr
... system configuration, vendor management, and release/change control processes. • Prefer ... integrations; familiarity with TTEC Smart Apps. • Ability to implement and maintain IVRs ...
GENESYS Systems Integrator Jobs Information
What is it like to work at Genesys?
Genesys is a customer experience company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.
The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.
Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.
The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.
Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.
What makes Genesys an attractive place to work?
Genesys is a leading provider of customer experience and contact center solutions, recognized for its innovative approach to customer engagement and its commitment to helping businesses deliver exceptional customer experiences.
The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.
Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.
The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.
Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.
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$65.50 - $83.50/hr
Contractor
Re-posted 24 days ago
Job description
Position: Genesys Cloud Architect
Location: Hartford, CT
Long Term Contract
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.
Indicative Skills
Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist.