... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
61 Genesys Jobs Hiring Near You
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
... APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web ... system architecture On-Prem · Design of scalable, high-availability, and secure Genesys ...
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... APIs, and integration components in Genesys environment 3-5+ years - JavaScript - Used in web ... system architecture On-Prem · Design of scalable, high-availability, and secure Genesys ...
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
Proven experience integrating Genesys Cloud with Salesforce CTI and third-party systems. * Solid experience with AWS Lex , especially in creating natural language understanding (NLU) capabilities.
Proven experience integrating Genesys Cloud with Salesforce CTI and third-party systems. * Solid experience with AWS Lex , especially in creating natural language understanding (NLU) capabilities.
Proven experience integrating Genesys Cloud with Salesforce CTI and third-party systems. * Solid experience with AWS Lex , especially in creating natural language understanding (NLU) capabilities.
Proven experience integrating Genesys Cloud with Salesforce CTI and third-party systems. * Solid experience with AWS Lex , especially in creating natural language understanding (NLU) capabilities.
Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * Security Clearance Level B * English and ...
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Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * Security Clearance Level B * English and ...
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
Genesys Call Flow Lead Developer
Dallas, TX · On-site
$58.50 - $76.75/hr
This would include configuration of data action and system integrations using Genesys Cloud APIs. Responsibilities: * Design and implement IVR flows, contact routing, and bot integrations using ...
Genesys Call Flow Lead Developer
Dallas, TX · On-site
$58.50 - $76.75/hr
This would include configuration of data action and system integrations using Genesys Cloud APIs. Responsibilities: * Design and implement IVR flows, contact routing, and bot integrations using ...
Genesys Developer
Iselin, NJ · On-site
... integrations to back-end systems (Rest, Soap, Json, and database) oStrong analytics and structured problem-solving skills Must Have oMinimum of 3+ years of coding/development experience in Contact ...
Genesys Developer
Iselin, NJ · On-site
... integrations to back-end systems (Rest, Soap, Json, and database) oStrong analytics and structured problem-solving skills Must Have oMinimum of 3+ years of coding/development experience in Contact ...
Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * Security Clearance Level B * English and ...
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Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * Security Clearance Level B * English and ...
Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * Security Clearance Level B * English and ...
Quick apply
Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * Security Clearance Level B * English and ...
Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * English and French speaking Additional ...
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Experience working within a subcontractor or systems integrator model alongside a prime contractor * Genesys Cloud certifications (CX Cloud, CX Reporting) * English and French speaking Additional ...
Genesys Technology Lead
Torrance, CA · On-site
Contribute to the development of annual business application system plans. * Apply strong problem ... Provide direction to developer staff and integrate activities with other IT departments to ensure ...
Genesys Technology Lead
Torrance, CA · On-site
Contribute to the development of annual business application system plans. * Apply strong problem ... Provide direction to developer staff and integrate activities with other IT departments to ensure ...
Genesys Developer
New York, NY · On-site
$45 - $50/hr
Title: Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Web service, API and other cross system communication protocols and experience with integration of ...
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Genesys Developer
New York, NY · On-site
$45 - $50/hr
Title: Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Web service, API and other cross system communication protocols and experience with integration of ...
About the Role We''re seeking a Genesys Cloud CX specialist to implement and integrate our contact ... Build integrations with EHR/EMR systems, patient scheduling tools, and CRM platforms * Design IVR ...
About the Role We''re seeking a Genesys Cloud CX specialist to implement and integrate our contact ... Build integrations with EHR/EMR systems, patient scheduling tools, and CRM platforms * Design IVR ...
Genesys IVR developer
Newark, NJ · On-site
Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos ... Integration, Recording, Reporting, etc.
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Genesys IVR developer
Newark, NJ · On-site
Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos ... Integration, Recording, Reporting, etc.
Genesys Developer
Charlotte, NC · On-site
Integrate Genesys with Third-party applications and Systems * Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and Reporting * Working experience on ...
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Genesys Developer
Charlotte, NC · On-site
Integrate Genesys with Third-party applications and Systems * Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and Reporting * Working experience on ...
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
... integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical ...
Implement API integrations with backend systems for real-time data access * Troubleshoot and optimize Genesys call flows, bot behavior, and performance * Monitor customer interactions and propose ...
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Implement API integrations with backend systems for real-time data access * Troubleshoot and optimize Genesys call flows, bot behavior, and performance * Monitor customer interactions and propose ...
Genesys Cloud Architect
East Hartford, CT · On-site
$64.50 - $82.25/hr
Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist.
Genesys Cloud Architect
East Hartford, CT · On-site
$64.50 - $82.25/hr
Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AIenabled CX features such as bots and agent assist.
GENESYS Systems Integrator Jobs Information
What is it like to work at Genesys?
Genesys is a customer experience company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.
The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.
Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.
The company's global teams are structured to support a wide range of roles, from software engineering and product development to sales and customer success, with a focus on delivering cutting-edge solutions for customer engagement and experience management. Genesys employees work in a fast-paced, agile environment that encourages experimentation, learning, and growth.
Working at Genesys may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities to work on complex problems, collaborate with diverse teams, and contribute to the development of industry-leading solutions.
What makes Genesys an attractive place to work?
Genesys is a leading provider of customer experience and contact center solutions, recognized for its innovative approach to customer engagement and its commitment to helping businesses deliver exceptional customer experiences.
The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.
Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.
The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to the development of new technologies and solutions.
Joining Genesys provides professionals with opportunities to make a meaningful impact, drive business growth, and develop their skills in a rapidly evolving industry, with a focus on customer experience, artificial intelligence, and cloud-based solutions.
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Full-time
Re-posted 3 days ago
Henry Ford Health rating
6.9
Based on 569 frontline employees who took The Breakroom Quiz
453rd of 893 rated healthcare providers
Job description
GENERAL SUMMARY:
Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.
EDUCATION AND EXPERIENCE:
Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required.
- Equivalent experience for this position is eight years of applicable Information Technology experience.
- 10 year's experience in application development and maintenance of vendor-provided systems.
- 2 year's experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.
- 3-5 year's experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
- Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.
- Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.
- 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce.
- Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).
- Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.
- Excellent communication, presentation and interpersonal skills.
- Able to develop and present complex material effectively to a variety of audiences-technical, non-technical, management and leadership (including in-house and vendor).
- Ability to apply leading practices for architecture design and translate them to use case-specific applications.
- Ability to foster and maintain strong customer relationship. Ability to apply business development and leadership skills.
- Strong technical writing abilities.
- Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.
- Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.
- 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.
- 5+ years of experience in the Contact Center technology space, preferred.
- Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.
- Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.
- Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.
- Experience with Genesys Composer and Genesys Orchestration Server, preferred.
- Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.
- Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.
- Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.
- Previous supervisory experience, preferred.
What Henry Ford Health employees say
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About Henry Ford Health
Sourced by ZipRecruiter
Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Detroit, MI, US
Year founded
1915