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Gainwell Technologies
Gainwell Technologies

61 Gainwell Technologies Operations Jobs Hiring Near You

Gainwell Technologies

MO · Hybrid

$95K - $121K/yr

Great companies need great teams to propel their operations. Join the group that solves business ... Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive ...

Gainwell Technologies

DC · On-site

$101K - $144K/yr

... operations (Ensuring avoidance of non-performance / non-compliance leading to contractual penalties). • Relationship management with Gainwell Technologies suppliers and the client. • Presentation ...

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Gainwell Technologies Jobs Information

What is it like to work at Gainwell Technologies?

Gainwell Technologies is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

The company's team structure is designed to encourage open communication and knowledge sharing, with a flat organizational hierarchy that allows employees to take ownership of their projects and contribute to the company's mission of delivering technology solutions to the healthcare and government sectors.

Working at Gainwell Technologies may appeal to candidates who are passionate about technology and healthcare, as the company offers opportunities for professional growth, skill development, and making a meaningful impact in the lives of others through its work.

What makes Gainwell Technologies an attractive place to work?

Gainwell Technologies is a leading provider of technology solutions to the healthcare and government sectors, with a strong reputation for delivering innovative and effective services. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment where professionals can develop their skills and expertise. By joining Gainwell Technologies, individuals can contribute to the company's mission of improving the lives of millions of people through technology, while also advancing their own careers and achieving their professional goals.

Do workers at Gainwell Technologies get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between September 2025 and August 2026.

Does Gainwell Technologies pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and August 2026.

At Gainwell Technologies, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between September 2025 and August 2026.

Is the health insurance from Gainwell Technologies affordable enough for their workers?

Most people say the health insurance costs are okay.
70% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get paid time off at Gainwell Technologies?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2025.

Do workers at Gainwell Technologies worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Gainwell Technologies workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Gainwell Technologies workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Gainwell Technologies?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between September 2025 and August 2026.

Do Gainwell Technologies managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Gainwell Technologies spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Gainwell Technologies?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and August 2026.

Is working at Gainwell Technologies good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Gainwell Technologies feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 73 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Gainwell Technologies get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between September 2025 and August 2026.

Is it stressful to work at Gainwell Technologies?

Some people feel stressed here.
56% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Gainwell Technologies enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Gainwell Technologies recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get enough training when they start at Gainwell Technologies?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get support to advance at Gainwell Technologies?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Gainwell Technologies’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Gainwell Technologies is doing?

Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between September 2025 and August 2026.

What are the most popular jobs at Gainwell Technologies?

What are the most popular categories at Gainwell Technologies?

Infographic showing various Operations job openings at Gainwell Technologies in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 42% Physical, 41% Hybrid, and 17% Remote job distribution.

Call Center Team Lead - West Sacramento, CA (Hybrid)

Gainwell Technologies

West Sacramento, CA • Hybrid

$60K - $72K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

138th of 245 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Team Lead to support California's Medi-Cal program. In this role, you will provide day-to-day guidance and support to a team of Customer Service Representatives while helping ensure exceptional service, operational excellence, and compliance with performance and quality standards.

If you enjoy coaching others, solving problems, and helping teams succeed in a fast-paced contact center environment, we'd love to hear from you.

Your role in our mission
  • Provide day-to-day guidance, coaching, and support to Customer Service Representatives serving California's Medi-Cal members and providers.
  • Monitor team performance, identify coaching opportunities, and reinforce quality, productivity, attendance, and customer service expectations.
  • Assist with resolving member and provider escalations while supporting compliance with company policies and client requirements.
  • Partner with supervisors, Quality, Training, and Workforce Management to support operational goals and continuous improvement initiatives.
  • Serve as a subject matter expert by answering questions, assisting with new hire onboarding, and reinforcing process and policy updates.
What we're looking for
  • At least 2 years of experience working in a high-volume call center or customer contact center environment.
  • At least 1 year of experience serving as a Team Lead, Lead Representative, mentor, coach, or in another informal or formal leadership role.
  • Strong customer service, communication, problem-solving, and interpersonal skills.
  • Proficiency with Microsoft Office and experience using CRM or contact center technology.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with supervisors, Quality, Training, and Workforce Management teams.
  • Opportunity to grow your leadership skills while making a meaningful impact supporting California's Medi-Cal program.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

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The pay range for this position is $60,000 - $72,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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