ZipRecruiter

Log In

Gainwell Technologies
Gainwell Technologies

62 Gainwell Technologies Customer Service Jobs Hiring Near You

next page

Showing results 1-20

All JobsGainwell Technologies Customer Service Jobs

Gainwell Technologies Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Gainwell Technologies?

Gainwell Technologies is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

The company's team structure is designed to encourage open communication and knowledge sharing, with a flat organizational hierarchy that allows employees to take ownership of their projects and contribute to the company's mission of delivering technology solutions to the healthcare and government sectors.

Working at Gainwell Technologies may appeal to candidates who are passionate about technology and healthcare, as the company offers opportunities for professional growth, skill development, and making a meaningful impact in the lives of others through its work.

Do workers at Gainwell Technologies get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Gainwell Technologies pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

At Gainwell Technologies, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Gainwell Technologies affordable enough for their workers?

Most people say the health insurance costs are okay.
70% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Gainwell Technologies?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Gainwell Technologies worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Gainwell Technologies workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Gainwell Technologies workers to change shifts?

Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Gainwell Technologies?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Gainwell Technologies managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Gainwell Technologies do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
83% of people report that they don’t do extra unpaid work.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Gainwell Technologies?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Gainwell Technologies good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Gainwell Technologies feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Gainwell Technologies get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Gainwell Technologies?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Gainwell Technologies enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Gainwell Technologies recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Gainwell Technologies?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Gainwell Technologies?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Gainwell Technologies’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Gainwell Technologies is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.
What are the most popular jobs at Gainwell Technologies?
What are the most popular categories at Gainwell Technologies?
Infographic showing various Customer Service job openings at Gainwell Technologies in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 64% Physical, 23% Hybrid, and 13% Remote job distribution.
Expert Application Architect

Expert Application Architect

Gainwell Technologies LLC

Columbus, OH • Remote

$118.80K - $169.70K/yr

Other

Medical, Life, Retirement, PTO

Posted 28 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

105th of 184 rated software companies

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
As an Principal Application Architectat Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
At Gainwell, it's easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear.
Your role in our mission
  • As an Enterprise Architect on an Account, you will play a key role in defining the end-to-end application and solution architectures necessary to support incoming customer initiatives and programs. This includes many areas of focus - business, information, application, infrastructure / cloud, network, security, technical operations, and compliance at both State and Federal levels.
  • Working across multiple projects, you will identify and address architecturally significant changes, complete architecture impact assessments, prepare technical documentation, and present solutions to the Account Architecture Review Board (ARB).
  • Viewed as a leader on an Account, you will assign architecture resources across a portfolio of projects and provide mentorship to more junior staff in the architecture and project teams.
  • As part of ensuring quality, you will perform final reviews on document deliverables that will reach the customer.
  • Regular interaction with multiple levels of leadership is expected, including the Project Management Office (PMO), project teams, infrastructure and security teams, and the customer. Productive collaboration and quality communications are central to your success.

What we're looking for
  • Ten or more years of application architecture and/or product development experience.
  • Experience working with:
    • Architecture framework methodologies such as TOGAF.
    • Software systems, applications, and supporting infrastructure.
    • Application design principles and product configurations.
    • Programming languages, databases, tooling, operating systems, infrastructure, and cloud technologies, as relative to any given Account.
    • Software development lifecycles and client requirements.
    • Leadership skills to guide and mentor the work of less experienced personnel.
    • Good communication skills to communicate with customers, support personnel, application development personnel and management.
    • Strongly Preferred - Enterprise Architecture experience within a Healthcare environment.
  • Driving of Enterprise Architecture initiatives for large Accounts, State and Federal Accounts.
  • Producing technical roadmaps, architecture diagrams, and supporting documentation.
  • Conducting technical research, testing, and evaluation of complex IT systems.
  • Understanding of Software Development Lifecycle (SDLC) methodologies, including Agile.

What you should expect in this role
  • United States remote opportunity
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The Deadline to submit applications for this posting is March 28, 2026

#LI-GD1
#LI-REMOTE
The pay range for this position is $118,800.00 - $169,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Gainwell Technologies logo

About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

View All Gainwell Technologies Jobs

Apply