After training - 11:00am-8:00pm The Regional Carrier Service Coordinator (Logistics Customer Service Coordinator) serves as a primary point of contact to ensure shipments are picked up and delivered ...
70 Forward Air Logistics Jobs Hiring Near You
After training - 11:00am-8:00pm The Regional Carrier Service Coordinator (Logistics Customer Service Coordinator) serves as a primary point of contact to ensure shipments are picked up and delivered ...
Customs Brokerage Coordinator
Groveport, OH · On-site
$21 - $25/hr
They support customs brokerage activities for ground, air, ocean, and rail shipments, helping ... Collaborate with cross-functional logistics teams to ensure seamless freight movement and handoffs.
Customs Brokerage Coordinator
Groveport, OH · On-site
$21 - $25/hr
They support customs brokerage activities for ground, air, ocean, and rail shipments, helping ... Collaborate with cross-functional logistics teams to ensure seamless freight movement and handoffs.
... risk across a global logistics network. They play a key role in supporting training, audit ... Strong knowledge of global transport standards for hazardous materials across ground, air, ocean ...
... risk across a global logistics network. They play a key role in supporting training, audit ... Strong knowledge of global transport standards for hazardous materials across ground, air, ocean ...
Logistics Customer Service Coordinator
Groveport, OH · On-site
$21.59/hr
After training - 11:00am-8:00pm The Regional Carrier Service Coordinator (Logistics Customer Service Coordinator) serves as a primary point of contact to ensure shipments are picked up and delivered ...
Logistics Customer Service Coordinator
Groveport, OH · On-site
$21.59/hr
After training - 11:00am-8:00pm The Regional Carrier Service Coordinator (Logistics Customer Service Coordinator) serves as a primary point of contact to ensure shipments are picked up and delivered ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
... logistics industry. Responsibilities * Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests. * Document all ...
... logistics industry. Responsibilities * Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests. * Document all ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Transportation Service Representative - Track and Trace
Groveport, OH · On-site
$21.50/hr
... logistics industry. Responsibilities * Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests. * Document all ...
Transportation Service Representative - Track and Trace
Groveport, OH · On-site
$21.50/hr
... logistics industry. Responsibilities * Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests. * Document all ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs). * Strong attention to detail with the ability to follow ...
Forward Air Jobs Information
What is it like to work at Forward Air?
Forward Air is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment. As a leading provider of time-definite ground transportation and related logistics services, Forward Air operates a network of terminals and hubs, employing a diverse team of professionals in various roles, including drivers, mechanics, and customer service representatives. Working at Forward Air may appeal to individuals seeking a stable career with opportunities for advancement, competitive compensation, and a sense of contributing to the efficient movement of goods across the country.
What makes Forward Air an attractive place to work?
Forward Air is a leading provider of time-definite ground transportation and logistics services, known for its commitment to reliability and customer satisfaction in the transportation and logistics industry.
The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.
Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.
The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.
Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.
What are the most popular job types at Forward Air?
What are the most popular jobs at Forward Air?
What are the most popular categories at Forward Air?
Job description
Compensation: Starting at $21.59/hour
Schedule: Training - Monday-Friday 9:00am-6:00pm; After training - 11:00am-8:00pm
The Regional Carrier Service Coordinator (Logistics Customer Service Coordinator) serves as a primary point of contact to ensure shipments are picked up and delivered on time, while maintaining accurate and timely system updates. They monitor performance and escalate issues as needed to maintain a high level of service. Working closely with internal teams and external partners, they are central to delivering a smooth and reliable customer experience. This is an excellent entry point for individuals looking to build a career in supply chain and logistics.
Responsibilities
- Provide high-touch customer service to internal and external partners.
- Maintain accurate shipment data, including proof-of-service and delivery documentation.
- Monitor carrier performance against key expectations and metrics, including timeliness and documentation standards.
- Ensure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).
- Verify proof-of-delivery documentation is visible to customers within required timeframes.
- Assist in identifying and reporting service issues, delays, or exceptions for resolution,
- Communicate professionally with internal teams, terminal personnel, and carrier partners.
- Coordinate vendor and terminal team interactions to minimize handoff delays.
- Review carrier invoices and flag discrepancies based on contractual guidelines.
- Participate in initial investigations of lost or delayed freight and escalate as needed.
- Maintain organized records and ensure data accuracy across multiple systems.
- All other duties as assigned to meet evolving business needs.
Qualifications
- Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
- Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs).
- High degree of customer service with a desire to go above and beyond for customer satisfaction.
- Strong attention to detail with the ability to follow processes and maintain data accuracy.
- Ability to manage multiple tasks and stay organized in a fast-paced environment.
- Effective communication skills, both verbal and written.
- Reliable attendance and strong work ethic with a willingness to learn
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
- Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
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