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60 Ford Customer Service Jobs Hiring Near You

BZ Ford

Ford Customer Service Advisor

Ligonier, IN

Customer Service Advisor Position Summary The Service Advisor is responsible for delivering an exceptional customer experience by serving as the primary point of contact for customers requiring ...

BZ Ford

Ford Customer Service Advisor

Ligonier, IN · On-site

Customer Service Advisor Position Summary The Service Advisor is responsible for delivering an exceptional customer experience by serving as the primary point of contact for customers requiring ...

BZ Ford

Ford Customer Service Advisor

Ligonier, IN · On-site

Customer Service Advisor Position Summary The Service Advisor is responsible for delivering an exceptional customer experience by serving as the primary point of contact for customers requiring ...

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What is it like to work at Ford?

Ford is a company that values innovation, collaboration, and customer satisfaction, with a culture that emphasizes teamwork and continuous improvement. The company's global workforce is organized into various teams, including research and development, manufacturing, and sales, with a focus on creating a diverse and inclusive work environment. Working at Ford may appeal to candidates who are passionate about the automotive industry, enjoy working on complex projects, and are motivated by the opportunity to contribute to the development of sustainable and connected vehicles.

What makes Ford an attractive place to work?

Ford is a leading global automaker with a rich history and a strong commitment to innovation, sustainability, and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities to work on cutting-edge technologies and projects that shape the future of mobility. Joining Ford provides a chance to be part of a global team that is shaping the future of transportation and making a meaningful impact on people's lives, with opportunities for professional growth and development in a stable and secure company.

What are the most popular job types at Ford?

    What are the most popular jobs at Ford?

    What are the most popular categories at Ford?

    Infographic showing various Customer Service job openings at Ford in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 67% Physical, 28% Hybrid, and 5% Remote job distribution.

    Ford Customer Service Advisor

    BZ Ford

    Ligonier, IN

    Full-time

    Posted 4 days ago

    Job description

    Customer Service Advisor Job DescriptionPosition Summary

    The Service Advisor is responsible for delivering an exceptional customer experience by serving as the primary point of contact for customers requiring vehicle maintenance and repairs. This role involves scheduling appointments, documenting customer concerns, recommending maintenance and repair services, communicating with technicians, and ensuring repairs are completed accurately and efficiently while exceeding customer expectations.

    Essential Duties & Responsibilities

    • Greet customers promptly and professionally upon arrival.

    • Listen carefully to customer concerns and accurately document vehicle symptoms and repair requests.

    • Schedule service appointments and manage daily workflow to maximize shop efficiency.

    • Prepare repair orders with complete and accurate information.

    • Communicate recommended maintenance and repair services based on technician inspections.

    • Obtain customer authorization before additional work is performed.

    • Maintain regular communication with customers regarding repair status, estimated completion times, and any changes to the original estimate.

    • Coordinate with technicians to ensure repairs are completed accurately and in a timely manner.

    • Review completed repair orders for accuracy prior to vehicle delivery.

    • Explain completed repairs, maintenance performed, and future service recommendations to customers.

    • Process customer payments and close repair orders.

    • Resolve customer concerns professionally and escalate issues when appropriate.

    • Maintain accurate customer and vehicle records.

    • Follow all dealership policies, manufacturer guidelines, and safety procedures.

    • Work collaboratively with the parts department, technicians, and management to ensure an efficient repair process.

    Qualifications

    • Excellent customer service and interpersonal skills.

    • Strong communication skills, both verbal and written.

    • Ability to multitask and prioritize in a fast-paced environment.

    • Strong organizational and time-management skills.

    • Proficient with computer systems and dealership management software.

    • Valid driver's license with an acceptable driving record.

    Physical Requirements

    • Ability to stand and walk for extended periods.

    • Ability to occasionally lift up to 50 pounds.

    • Frequent use of computers, phones, and office equipment.

    • Ability to work in varying weather conditions when assisting customers outside.

    Performance Expectations

    A successful Service Advisor will:

    • Deliver an outstanding customer experience on every interaction.

    • Build trust through honest, transparent communication.

    • Meet or exceed customer satisfaction goals.

    • Effectively manage repair orders from write-up to delivery.

    • Maintain strong communication with customers, technicians, and management.

    • Contribute to dealership profitability by recommending necessary maintenance and repairs while always acting in the customer's best interest.

    We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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