20 Ford Customer Service Jobs Hiring Near You

We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford of Canada's operations include a national headquarters, three vehicle assembly and engine manufacturing plants, three parts distribution centres, and three Connectivity and Innovation centres. Ford employs approximately 7,000 people in Canada, while an additional 18,000 people are employees in the more than 400 Ford and Ford-Lincoln dealerships across the country. For more information, please visit www.ford.ca.

At Ford of Canada, we are dedicated to designing, manufacturing, and selling high-quality vehicles that meet the diverse needs of our customers. We believe our employees and the different perspectives that they bring to the business are the driving force behind our success. Come discover a company that is focused on the quality of our vehicles, the environment, the community, and the world in which we live. We don't just build vehicles; we craft the essential tools that empower businesses and individuals across the globe.
Ford was built on the belief that freedom of movement drives human progress. As we look to the future and the changing needs of society, we are committed to becoming the world's most trusted mobility company - delivering smart vehicles for a smart world. Join our team as we create tomorrow! We believe in putting people first, working together, and facing challenges head-on. Join us at the Windsor Engine Plant/Essex Engine Plant in creating vehicles that keep the world moving and forge a career defined by meaningful impact and innovation.
 

You'll have... 

Education:

• Bachelor's degree in engineering. (Successful candidates will be required to provide proof of degree completion for the highest level of education attained.  If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required).

• Six Sigma Green belt certified. 
   

Experience:

• 5+ years' experience in manufacturing engineering. 

• 2+ years' experience as a Quality Engineer.

Even better, you may have...

Education:

• Six Sigma Black belt certified.

Experience:

• Successful candidate must demonstrate leadership combined with outstanding interpersonal and communication skills. 
• Must demonstrate the ability to achieve results, while organizing and managing multiple priorities.
• Strong technical speaking and writing.
• Proven problem-solving ability.

• Microsoft Office Knowledge (PowerPoint/Excel/Outlook).

This posting is for an existing vacancy within our team.

The expected annual salary range for this Ford of Canada position is $85,000.00 - $135,000.00 and individuals may be eligible to participate in our Annual Compensation bonus program.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!

We thank all candidates for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited, does not sponsor work permit applications.

#LI-Onsite

#LI-Sherman

What you'll do...

The primary responsibilities for this position include but are not limited to:

• Analyze and track daily Engineering Change Bulletins (ECB) to ensure all containment requirements are met.
• Coordinate internal investigations and execute actions to contain and resolve warranty-related issues.
• Lead the input and reporting for Basic Storage and Analysis of Quality (BSAQ) regarding manufacturing issues.
• Maintain the Field Quality Review (FQR) Exchange reporting file to ensure data accuracy.
• Present manufacturing quality reports during daily Product Integrity Committee (PIC), weekly Product Review Team (PRT), and monthly Product Care Team (PCT) meetings.
• Support Product Development (PD) and Vehicle Operations (VO) by reporting out at Field Quality Reviews (FQR) and Vehicle Quality Reviews (VQR) as required.
• Engage directly with dealerships to clarify warranty claim information in support of manufacturing investigations.
• Serve as the Single Point of Contact (SPOC) for Vehicle Operations (VO), Ford Customer Service (FCS), and Ford Customer Service Division (FCSD) regarding quality concerns.
• Interface with Powertrain (PT) Residents and Vehicle Operations Initial Quality (VO IQ) teams to coordinate screening and containment actions.
• Maintain "Paynter" charts (Pull/Repair tracking) for review at monthly Product Care Team (PCT) meetings and with Vehicle Operations (VO).
• Manage the validation and formal response to Vehicle Operations Quality Rejections (VO QR), including immediate containment and long-term Eight Disciplines (8D) problem-solving responses.
• Travel to Vehicle Operations (VO) or customer sites as needed to manage quality issues, containment efforts, or the management of loose engines.
• Utilize specialized quality systems including QLSCM, Q-Net, FIS, and POSMON to support deep-dive quality investigations.