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60 Ford Customer Service Jobs Hiring Near You

Ford Motor Company

External Quality Engineer

Windsor, ON · On-site

CA$85K - CA$135K/yr

Serve as the Single Point of Contact (SPOC) for Vehicle Operations (VO), Ford Customer Service (FCS), and Ford Customer Service Division (FCSD) regarding quality concerns. * Interface with Powertrain ...

Ford

Ford Warranty Administrator

Indianapolis, IN · On-site

About the Company Tom Wood Ford, Indy is a trusted automotive dealership located in Indianapolis, IN, providing outstanding sales and service experiences for Ford customers. As part of the Tom Wood ...

Ford Motor Company

Finance Supervisor, FCSD

Allen Park, MI · Hybrid

$115K - $218K/yr

The Retail Charging Finance Supervisor is a key leadership role within Ford's Customer Service Division (FCSD) finance team, offering the opportunity to help shape the financial foundation of Ford ...

Ford Motor Company

Director, Warranty

Dearborn, MI

... Ford Customer Service Division (FCSD), and Supply Chain to provide financial guidance and drive warranty cost improvements. In this role you will lead the warranty profit analysis, warranty coverages ...

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Ford Motor Company

Analytics Scientist

Dearborn, MI · On-site

$140K - $182K/yr

Take ownership of end-to-end development of data products to support analytics consumption within the Ford Customer Service Division. Translate user needs into actionable data requirements, ensuring ...

Ford Motor Company

Cloud Prognostics Engineer

Dearborn, MI · On-site

$51.50 - $69/hr

The engineer must collaborate cross-functionally with divisions like the Ford Customer Service Division (FCSD) to integrate prognostic alerts into user-friendly smartphone applications, ensuring a ...

Ford Motor Company

Director, Warranty

Dearborn, MI · On-site

... Ford Customer Service Division (FCSD), and Supply Chain to provide financial guidance and drive warranty cost improvements. In this role you will lead the warranty profit analysis, warranty coverages ...

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Ford Jobs Information

What is it like to work at Ford?

Ford is a company that values innovation, collaboration, and customer satisfaction, with a culture that emphasizes teamwork and continuous improvement. The company's global workforce is organized into various teams, including research and development, manufacturing, and sales, with a focus on creating a diverse and inclusive work environment. Working at Ford may appeal to candidates who are passionate about the automotive industry, enjoy working on complex projects, and are motivated by the opportunity to contribute to the development of sustainable and connected vehicles.

What makes Ford an attractive place to work?

Ford is a leading global automaker with a rich history and a strong commitment to innovation, sustainability, and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities to work on cutting-edge technologies and projects that shape the future of mobility. Joining Ford provides a chance to be part of a global team that is shaping the future of transportation and making a meaningful impact on people's lives, with opportunities for professional growth and development in a stable and secure company.
What are the most popular job types at Ford?
    What are the most popular jobs at Ford?
    What are the most popular categories at Ford?
    Infographic showing various Customer Service job openings at Ford in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 71% Physical, 23% Hybrid, and 6% Remote job distribution.
    Senior Manager, Ford Pro Business Strategy & Transformation

    Senior Manager, Ford Pro Business Strategy & Transformation

    Ford Motor Company

    Detroit, MI • On-site

    Full-time

    Medical, Dental, Vision, Life, PTO

    Posted 9 days ago

    Job description


    In this position...
    As a Senior Manager in Strategy & Transformation, you will be responsible for developing and delivering strategies to drive a step-change in our growth trajectory. This is not a "sideline" strategy role; you will lead high-visibility workstreams from conceptual discussions into implementation, bridging the gap between bold ideas and operational excellence.
    Ford Pro is a fast-paced environment; this role requires an individual who is versatile and curious, comfortable in ambiguity, embraces continuous learning, and is adept at navigating evolving business priorities to meet ambitious growth targets.
    While primarily focused within Ford Pro, the individual in this role will have influence across the broader Ford enterprise. You will have significant opportunities to lead and develop strategies in close partnership with other Ford business units, including Ford Customer Service Division, Integrated Services, and Ford Credit, ensuring enterprise-wide alignment and impact.
    Responsibilities
    What You'll Do...
    • Strategic Growth: Lead market research and competitive benchmarking to assess "white space" opportunities, including organic growth and M&A
    • Transformation Leadership: Translate high-level strategy into actionable roadmaps, ensuring the business has the right operating model to execute
    • Partnership Architecture: Serve as the strategic lead for critical external partnerships, defining the commercial logic and long-term roadmap that will enhance Ford Pro's ecosystem of products and services
    • Market Sensing: Proactively monitor and respond to industry trends, regulatory changes, and technological advancements to ensure our strategies remain competitive
    • Data-Driven Decision Making: Analyze complex data sets to extract actionable insights; build the financial and operational models that underpin capital decisions
    • Cross-Functional Orchestration: Collaborate across other business units (such as Ford Customer Service Division, Integrated Services, Ford Credit) to develop strategy and define roadmaps
    • Executive Influence: Translate insights and business cases into concise, compelling narratives for senior management and stakeholders in order to influence key decisions

    Qualifications
    You'll have...
    • 10+ years of progressive experience in corporate strategy, finance, management consulting, or similar field (or Master's degree and 7+ years of experience)
    • Subject matter expertise in the automotive sector, fleet/commercial vehicles, B2B or SaaS organizations, or other industries relevant to Ford Pro
    • Experience designing and implementing operating models and business processes that bridge the gap between strategy and operations
    • Track record of leading high-impact projects, thinking and acting independently to juggle priorities and drive problem-solving
    • Proven ability to navigate a large, matrixed organization to build consensus and move projects forward without direct authority
    • Strong leadership and interpersonal skills, including facilitating teamwork, governing project teams and mentoring colleagues and team members
    • Polished verbal communication / presentation skills and structured writing skills
    • Advanced proficiency in PowerPoint (written presentations for a senior executive audience), Excel (modeling of large data sets), Word (white papers)

    Even better, you may have...
    • MBA preferred
    • Experience scaling a new business unit, product line, or venture
    • Prior experience leading large-scale programs/projects at a global scale
    • Prior experience leading partnership and business development efforts including opportunity identification, pipeline management, and deal execution
    • Experience leading project management and/or transformation offices

    You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
    As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
    • Immediate medical, dental, vision and prescription drug coverage
    • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
    • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
    • Vehicle discount program for employees and family members and management leases
    • Tuition assistance
    • Established and active employee resource groups
    • Paid time off for individual and team community service
    • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
    • Paid time off and the option to purchase additional vacation time.
    This position is leadership level 5 and ranges from $141,700-$268,300.
    Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
    For more information on salary and benefits, click here: https://fordcareers.co/LL5
    Visa sponsorship is not available for this position.
    Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
    #LI-LB1
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    About Ford

    Sourced by ZipRecruiter

    At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

    Industry

    Civil engineering construction

    Company size

    51 - 200 Employees

    Headquarters location

    Doral, FL, US

    Year founded

    1982

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