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The Accounting Analyst performs monthly journal entries and reconciliations of Ford Lincoln Protect (FLP) Accounts in strict adherence to Ford accounting standards, while serving as the principal Subject Matter Expert, overseeing Fords Dealer Walkaway Program.

• Prepare, validate understand, and enter monthly journal entries into PSGL (or SAP)
  • Create, update, and analyze technical accounting spreadsheets and present to Ford Accounting management for approval
  • Proactively notify Management when data trends deviate from expected financial outcomes, applying root-cause analysis.
  • Ensure control log integrity through review and sign-off protocols
  • Maintain audit-ready journal entry documentation on the shared drive.
• Complete monthly reconciliation of Ford Lincoln Protect accounts using advanced analytical accounting techniques.
  • Extract and evaluate supporting documentation to support charges made in the accounts
  • Conduct in-depth research to isolate and resolve reconciling items that cause any accounts to be out of balance.
  • Prepare comprehensive reconciliation documentation and present findings to the Ford Manager for approval
  • Communicate variance drivers causing any out of balance to relevant stakeholders.
  • Verify accuracy of all reconciling items before month end close and escalate discrepancies to the applicable parties.
  • Prepare and maintain accounts within Peoplesoft (or Blackline) per governance standards.
• Generate, distribute, and critically validate Variable Marketing Reports detailing regional expenditure patterns.

• Lead Investigations into ESPS processes that generate accounting rejects, applying diagnostic expertise.
  • Develop actions plans to correct identified issues
  • Coordinate with involved parties to communicate the resolution action plan
  • Verify the correction was completed Confirm the correction through follow up verification

• Administer Walkaway Program for the US Market
  • Establish Walkaway Program liability
  • Calculate terminating dealer's FLP Walkaway liability using accounting analytical models ensuring deadlines are met for all requests
  • Analyze complex reporting data to determine the appropriate calculation methodologies
  • Input data into spreadsheets to calculate the precise FLP walkaway liability for dealerships.
  • Advise Dealer Collections Department the dealer's FLP Walkaway amount
  • Exercise final approval authority for amounts under $50,000 (>$50,000 require Ford approval)
• Initiate and oversee the Walkaway Program charge process with meticulous attention to accuracy.
  • Initiate the terminating dealer's Walkaway charge via the DCW application
  • Monitor account processing to ensure the ELMS entry is processed within a one-week request
  • Verify that the charges were processed for the correct amount, account number and dealer

• Provide thorough verification of the FLP admin team’s monthly walkaway check requests.
  • Critically review check request data to ensure that the checks are being issued in accordance with the Walkaway program guidelines
  • Present check requests to Ford Manager for approval: return unapproved request to the FLP admin team with corrective guidance.
  • Serve as the Liaison between the FLP Admin team and Ford Management throughout the check process
• Serve as the Subject Matter Expert for complex inquiries from Market Representatives and Dealers regarding the Walkaway program, applying specialized knowledge to resolve or appropriately escalate to Ford Management.

• Oversee Manual Walkaway charges
  • Conduct detailed research into documentation submitted to FLP administration to assess charge applicability to dealer walkaway accounts
  • Present charge analysis report to Ford Management
  • Send approved charges to FLP Manila for dealer account updates
  • Validate accurate entry of charges by FLP Manila to the dealer’s account

• Direct the Yearly Walkaway Reserve Analysis
  • Prepare and analyze complex reports to assess funds against future liabilities.
  • Prepare report/ journal entry addressing negative balance accounts
  • Present findings to Ford Management for approval

• Maintain comprehensive Walkaway Program dealer files on the shared drive – conduct expert review and update the FLP Program Manual for the Walkaway Program, and respond to NAP regarding uncashed checks, escheatment and supplier codes
• Maintain current detailed desk procedures and document best practices
• Manage returned Walkaway checks with accuracy and attention to detail

• Investigate ESPS processes that generate accounting rejects
  • Develop and implement action plans
  • Notify the parties involved of resolution plan
  • Confirm successful correction through verification

• Associate’s degree or equivalent professional experience required.

• 5+ years’ experience, preferably in Extended Service Plan programs or accounting related field is required
• 3+ plus years of accounting background desired

• Strong accounting and mathematical skills
• Strong knowledge of financial analysis and budgeting
• High level ability to interpret financial data and prepare financial reports for the leadership
• High level understanding of GAAP (Generally Accepted Accounting Principles)
• High level understanding of financial reporting
• High technical accounting knowledge, data analysis capabilities
• Advanced knowledge of Microsoft Office skills in Microsoft Word and Excel
• Understanding of debits and credits
• Excellent problem-solving ability
• Strong attention to detail
• Strong organizational, time management, and multi-tasking skills
• Ability to work independently
• Ability to effectively communicate with customers, managers, and co-workers
• Excellent written and verbal communication skills
• Experience in IMS3, CCAPS, CPARS, Acenza, CBS, and/or PeopleSoft is a plus

• Pay is $22.84 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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