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60 Fedcap Performance Manager Jobs Hiring Near You

Fedcap

Participant Success Advisor

South Paris, ME · On-site

$20.20/hr

... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...

Fedcap

Participant Success Advisor

South Portland, ME · On-site

$20.20/hr

... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...

Fedcap

Participant Success Advisor

South Portland, ME · On-site

$20.20/hr

... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...

Fedcap

Transition Specialist

NY · On-site

$64K - $65K/yr

Data and Performance Management • Ensure 90% of caseload achieves ≥ 90% of KPI Contract ... Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website:

Fedcap

Transition Specialist

Jamaica, NY · On-site

$66K/yr

Performance Management and Reporting: * Maintain regular contact with participants to meet program ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Fedcap

Job Developer

Jamaica, NY · On-site

$26.45 - $28.85/hr

... Performance Management & Reporting * Complete weekly reports on cold calls, field visits, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Fedcap

Director of Employer Strategy

New York, NY · On-site

$88K - $96K/yr

They reflect the Fedcap values of teamwork, collaboration, and innovation. * Accountable and ... Demonstrates strong leaderships skills to navigate and manage diverse teams, fostering a ...

Fedcap

Program Director

New York, NY · On-site

$140K - $150K/yr

Monitor program performance and metrics through use of data management system and adapt policy ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...

Fedcap

Strategic Sector Lead

New York, NY · On-site

$66K - $75K/yr

Monitoring and reporting on key performance indicators, including: * Number of employer ... Ensure consistency of Fedcap's employer offer across sectors, supporting department targets and ...

Fedcap

Strategic Sector Lead

New York, NY · On-site

$70K - $75K/yr

Establish Fedcap's reputation as a business that is focused on creating outcomes through an ... Monitor performance against budgeted key performance indicators (KPIs), working with WeCARE ...

Fedcap

Career Advisor

Lewiston, ME · On-site

$46K/yr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Reentry Mentor

Jamaica, NY · On-site

$24.04 - $26.45/hr

Position Summary Fedcap NYC provides programs and services that change the lives of marginalized ... performance, and participant needs. * Collaborate with Transition Managers, Workshop Facilitators ...

Fedcap

Technology Success Manager II

Hamilton, ON · Remote

Position Summary The Fedcap Group (TFG) is seeking a highly execution-oriented Technology Success ... Manage vendor performance cadence including Quarterly Business Reviews, SLA adherence, escalation ...

Fedcap

Career Advisor

Lewiston, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Bangor, ME · On-site

$46K/yr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Farmington, ME

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Augusta, ME

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Hard Skills Trainer

New York, NY · On-site

$80K/yr

This role manages hybrid (in-person and virtual) learning environments, collaborates with employer ... Submit weekly and monthly training performance reports to leadership. * Support Fedcap-wide ...

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Infographic showing various Performance Manager job openings at Fedcap in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Participant Success Advisor

Participant Success Advisor

Fedcap

South Paris, ME • On-site

$20.20/hr

Full-time

Posted 25 days ago

Job description

Fedcap Families, a member of The Fedcap Group, is looking for a mission-driven individual to become a Participant Success Advisor in South Paris, ME! This person will act as front-line resource for participants as they navigate service with Fedcap and take steps towards greater self-sufficiency.  Apply today to be contacted by a member of our recruiting team!

Position Key Highlights:

  • Earn a minimum $20.20/hour+ (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family! 
  • Hours are full-time, during the office hours of Monday - Friday, 8:00am - 4:30pm. 
  • Fedcap Families offers all full-time employees a comprehensive benefits package, as well as on the job training!

JOB SUMMARY   

The Participant Success Advisor works as part of a fast-paced, tech savvy, detail-oriented, people-facing team performing a variety of customer service and administrative tasks to support program participants in their journey and achievement of overall contract requirements.

Responsibilities

  • Acts as "host" for the Opportunity Center creating a warm and welcoming environment for participants and all visitors.
  • Acts as staff to the "Participant Success Center" answering calls, assisting participants and routing calls as needed.
  • Calls program participants to schedule their Welcome Meeting with their Career Advisor and prepare them for participation. 
  • Liaises with participants to prepare and submit support service requests aligned with activities in a participant's Career Plan.  Collects needed documentation in support of requests. 
  • Communicates daily with funders.
  • Shows significant attention to detail, ensuring accuracy of submissions in a tight turnaround.
  • Runs reports in FedcapCARES and uses data to plan daily tasks.
  • Conducts phone calls and sends out reminders via regular mail and text messaging to participants about their scheduled appointments and activities. 
  • Determines if a reasonable circumstance exists for participants who have been absent.
  • Documents all contact with participants in the case management system in well-written, concise case notes. 
  • Responds to immediate requests via email and portal chat feature, by answering questions regarding program requirements as well as documenting and addressing participant concerns.
  • Conducts daily case audits to ensure program and eligibility requirements are met.
  • Promotes Fedcap Inc. Positively at every opportunity with participants, coworkers, and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
  • Upholds all agency policies and expectations in performing their job.
  • Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
  • Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
  • Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.

QUALIFICATIONS    

  • High school diploma, GED or equivalent education AND 2 years experience in front-facing, customer service, reception, front desk, office assistant, clerical or office-based human services role. 
  • Valid driver's license and reliable transportation
  • Demonstrated track record for providing exceptional customer service.


The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/

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