Data & Performance Management * Consistently meet or exceed performance goals, including outreach ... Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website:
Fedcap
60 Fedcap Performance Manager Jobs Hiring Near You
Data & Performance Management * Consistently meet or exceed performance goals, including outreach ... Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website:
Employment Specialist
$26.45 - $31.25/hr
Performance Management & Reporting * Complete weekly reports on cold calls, field visits, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Employment Specialist
$26.45 - $31.25/hr
Performance Management & Reporting * Complete weekly reports on cold calls, field visits, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Hard Skills Trainer
$75K - $80K/yr
Data and Performance Management Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...
Hard Skills Trainer
$75K - $80K/yr
Data and Performance Management Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...
Data and Performance Management * Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Data and Performance Management * Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
... Fedcap values of teamwork, collaboration, and innovation . What You'll Do: * Manage 10-15 key ... Monitor and report on key performance indicators (placements, referrals, employer engagement, event ...
... Fedcap values of teamwork, collaboration, and innovation . What You'll Do: * Manage 10-15 key ... Monitor and report on key performance indicators (placements, referrals, employer engagement, event ...
Transition Specialist
$64K - $65K/yr
Data and Performance Management Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website:
Transition Specialist
$64K - $65K/yr
Data and Performance Management Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website:
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
South Portland, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
South Portland, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Employment Specialist
$28.85/hr
Performance Management & Reporting Complete weekly reports on cold calls, field visits, and ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...
Employment Specialist
$28.85/hr
Performance Management & Reporting Complete weekly reports on cold calls, field visits, and ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...
Participant Success Advisor
Augusta, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
Augusta, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
New
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
New
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
Caribou, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
Caribou, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
South Paris, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Participant Success Advisor
South Paris, ME · On-site
$20.20/hr
... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...
Performance Management and Reporting: * Maintain regular contact with participants to meet program ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Performance Management and Reporting: * Maintain regular contact with participants to meet program ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Job Developer
$26.45 - $28.85/hr
... Performance Management & Reporting * Complete weekly reports on cold calls, field visits, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Job Developer
$26.45 - $28.85/hr
... Performance Management & Reporting * Complete weekly reports on cold calls, field visits, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...
Position Summary As Manage of, Events and Donor Engagement, you will lead the planning, execution, and financial performance of all enterprise-wide events for The Fedcap Group-spanning multiple ...
Position Summary As Manage of, Events and Donor Engagement, you will lead the planning, execution, and financial performance of all enterprise-wide events for The Fedcap Group-spanning multiple ...
Director of Employer Strategy
$88K - $96K/yr
They reflect the Fedcap values of teamwork, collaboration, and innovation. * Accountable and ... Demonstrates strong leaderships skills to navigate and manage diverse teams, fostering a ...
Director of Employer Strategy
$88K - $96K/yr
They reflect the Fedcap values of teamwork, collaboration, and innovation. * Accountable and ... Demonstrates strong leaderships skills to navigate and manage diverse teams, fostering a ...
Project Director
$140K - $150K/yr
Monitor program performance and metrics through use of data management system and adapt policy ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...
Project Director
$140K - $150K/yr
Monitor program performance and metrics through use of data management system and adapt policy ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...
Fedcap Jobs Information
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$45K/yr
Full-time
Posted 19 days ago
Job description
Position Summary:
The Outreach Specialist plays a critical role in driving engagement for participants referred to Fedcap's Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program. Serving as the first line of contact for TANF recipients referred by the District of Columbia's Department of Human Services (DHS), the Outreach Specialist is responsible for initiating, maintaining, and restoring contact with customers who have not yet engaged or who have disengaged from required services.
What You'll DoÂ
Engagement & Outreach
- Serve as the primary point of contact for a caseload of approximately 30-100 unengaged or disengaged TANF recipients; initiate daily outreach efforts within 24 hours of missed appointments using a combination of phone, email, letters, and home visits.
- Conduct re-engagement efforts for customers who have disengaged from Fedcap or external provider services, documenting all activity in the Fedcap Cares system with 100% accuracy and timeliness.
- Support Case Managers by coordinating outreach on their caseloads during peak times or absences, and provide real-time updates on customer status, barriers, or engagement progress.
- Facilitate ongoing communication with customers to promote the value of work and participation in assigned activities, while emphasizing personal accountability, ownership, and urgency.
Barrier Resolution & Participant Support
- Identify barriers that impede participation (e.g., transportation, housing instability, mental health, childcare, or scheduling conflicts); escalate to Case Managers and internal supports as needed.
- Build trusted relationships with assigned customers, using motivational interviewing and trauma-informed practices to foster re-engagement.
- Track participant progress throughout initial program engagement and into the first year of employment, providing follow-up support and encouragement to drive sustained success.
Orientation & Group Facilitation
- Lead at least two group program orientations weekly and conduct one-on-one orientations as needed to accommodate customer schedules.
- Facilitate or co-lead monthly peer group sessions, trainings, or enrichment activities, such as Nurturing Parent, Parent Cafe, or workforce readiness discussions.
- Provide instruction and coaching to customers on required participation hours, timesheet documentation, and activity compliance to support achievement of the 80% Work Participation Rate (WPR).
Data & Performance Management
- Consistently meet or exceed performance goals, including outreach contact rates, re-engagement success, attendance at orientations, and compliance support milestones.
- Maintain accurate and timely documentation of all outreach, attendance, and milestones in Fedcap Cares and related tracking systems.
- Contribute to data collection and reporting on outreach activity, customer engagement trends, and outcome achievement; support monthly and quarterly performance reviews as needed.
Professional Development & Collaboration
- Participate in regular team meetings, peer learning sessions, and professional development trainings.
- Collaborate with Case Managers, Supervisors, and other program staff to ensure coordinated and consistent service delivery across all touchpoints.
- Adhere to all program policies, procedures, and performance standards.
You're a great fit for this role if you have:Â
- A minimum of two (2) years of post-secondary education at an accredited college or universityÂ
- Two (2) years of experience undertaking outreach activities;
- Valid driver's license, valid insurance and reliable transportation required. And/or work experience determined to be acceptable to the agency.
Compensation
- $21.64 per hour/$45k annually
Â
Equal Opportunity Employer
Mission:Â Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:Â https://fedcapinc.org/