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60 Fedcap Performance Manager Jobs Hiring Near You

Fedcap

Participant Success Advisor

South Portland, ME · On-site

$20.20/hr

... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...

Fedcap

Transition Specialist

Jamaica, NY · On-site

$64K - $65K/yr

Data and Performance Management Ensure 90% of caseload achieves 90% of KPI Contract Requirements ... Fedcap, Inc. launched as part of The Fedcap Group in 2018. Website:

Fedcap

Director of Wrap Around Svcs

New York, NY · On-site

... and performance outcomes of a portfolio within Fedcap's Wraparound Services work. Fedcap ... This role combines strategic leadership, partnership development, staff management, program ...

Fedcap

Participant Success Advisor

Skowhegan, ME · On-site

$20.20/hr

... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...

Fedcap

Participant Success Advisor

South Portland, ME · On-site

$20.20/hr

... key performance indicators and performance targets. * Actively role models our Fedcap values ... Our specific focus areas include case management, work readiness, vocational and employer based ...

Fedcap

Strategic Sector Lead

New York, NY · On-site

$66K - $75K/yr

Monitoring and reporting on key performance indicators, including: * Number of employer ... Ensure consistency of Fedcap's employer offer across sectors, supporting department targets and ...

Fedcap

Reentry Mentor

Jamaica, NY · On-site

$19.24 - $20.68/hr

... performance, and participant needs. * Collaborate with Transition Managers, Workshop Facilitators ... Represent Fedcap with professionalism, cultural sensitivity, and a commitment to equity and ...

Fedcap

Program Director

New York, NY · On-site

$140K - $150K/yr

Monitor program performance and metrics through use of data management system and adapt policy ... Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and ...

Fedcap

Reentry Mentor

Jamaica, NY · On-site

$24.04 - $26.45/hr

Position Summary Fedcap NYC provides programs and services that change the lives of marginalized ... performance, and participant needs. * Collaborate with Transition Managers, Workshop Facilitators ...

Fedcap

Validations & Compliance Specialist

Hamilton, ON · On-site

CA$42K - CA$56K/yr

... Fedcap Canada's operations by assisting with the validation of jobseeker support and performance ... The Specialist works closely with supervisors, managers, and internal stakeholders to resolve ...

Fedcap

Validations & Compliance Specialist

Hamilton, ON · On-site

CA$42K - CA$56K/yr

... Fedcap Canada's operations by assisting with the validation of jobseeker support and performance ... The Specialist works closely with supervisors, managers, and internal stakeholders to resolve ...

Fedcap

Assistant Director

New York, NY · On-site

$66K - $70K/yr

Monitor program performance, quality, documentation, and compliance. * Support Clubhouse ... Risk Management Compensation: $66,300 - $70,000 annually Equal Opportunity Employer The Fedcap ...

Fedcap

Career Advisor

Skowhegan, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Rockland, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Lewiston, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Calais, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

South Paris, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Augusta, ME · On-site

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

Fedcap

Career Advisor

Farmington, ME

$22.12/hr

... manage caseload and performance needs. * Valid US Driver's license. Compensation & Benefits ... Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well ...

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Infographic showing various Performance Manager job openings at Fedcap in the United States as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 97% Physical, and 3% Hybrid job distribution.

Participant Success Advisor

South Portland, ME • On-site

Fedcap
See more jobs at Fedcapexternal

$20.20/hr

Full-time

Re-posted 2 days ago

Job description

Fedcap Families, a member of The Fedcap Group, is looking for a mission-driven individual to become a Participant Success Advisor in Fort Kent, ME. This person will act as front-line resource for participants as they navigate service with Fedcap and take steps towards greater self-sufficiency.  Apply today to be contacted by a member of our recruiting team!

Position Key Highlights:

  • Earn a minimum $20.20/hour+ (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family! 
  • Hours are full-time, during the office hours of Monday - Friday, 8:00am - 4:30pm. 
  • Fedcap Families offers all full-time employees a comprehensive benefits package, as well as on the job training!

JOB SUMMARY   

The Participant Success Advisor works as part of a fast-paced, tech savvy, detail-oriented, people-facing team performing a variety of customer service and administrative tasks to support program participants in their journey and achievement of overall contract requirements.

Responsibilities

  • Acts as "host" for the Opportunity Center creating a warm and welcoming environment for participants and all visitors.
  • Acts as staff to the "Participant Success Center" answering calls, assisting participants and routing calls as needed.
  • Calls program participants to schedule their Welcome Meeting with their Career Advisor and prepare them for participation. 
  • Liaises with participants to prepare and submit support service requests aligned with activities in a participant's Career Plan.  Collects needed documentation in support of requests. 
  • Communicates daily with funders.
  • Shows significant attention to detail, ensuring accuracy of submissions in a tight turnaround.
  • Runs reports in FedcapCARES and uses data to plan daily tasks.
  • Conducts phone calls and sends out reminders via regular mail and text messaging to participants about their scheduled appointments and activities. 
  • Determines if a reasonable circumstance exists for participants who have been absent.
  • Documents all contact with participants in the case management system in well-written, concise case notes. 
  • Responds to immediate requests via email and portal chat feature, by answering questions regarding program requirements as well as documenting and addressing participant concerns.
  • Conducts daily case audits to ensure program and eligibility requirements are met.
  • Promotes Fedcap Inc. Positively at every opportunity with participants, coworkers, and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
  • Upholds all agency policies and expectations in performing their job.
  • Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
  • Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
  • Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.

QUALIFICATIONS    

  • High school diploma, GED or equivalent education AND 2 years' experience in front-facing, customer service, reception, front desk, office assistant, clerical or office-based human services role. 
  • Valid driver's license and reliable transportation
  • Demonstrated track record for providing exceptional customer service.


The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Mission:  Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:  https://fedcapinc.org/

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