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Fedcap Group
Fedcap Group

60 Fedcap Group Desktop Support Jobs Hiring Near You

The Fedcap Group

Reentry Mentor

Jamaica, NY · On-site

$24.04 - $26.45/hr

You will support communication, scheduling, and pre-release service connection, and may accompany ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

Administrative Assistant

Manhattan, NY · On-site

$21.64/hr

Support client outreach and contribute to improved engagement and retention strategies. * Provide ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

IT Support Specialist

Manhattan, NY

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

IT Support Specialist

Manhattan, NY · On-site

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

IT Support Specialist

New York, NY

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

IT Support Specialist

New York, NY

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

IT Support Specialist

New York, NY

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

Be Seen First

Employment Specialist

Jamaica, NY · On-site

$26.45 - $31.25/hr

Promote the value of partnering with Fedcap by explaining financial incentives, retention supports ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

The Fedcap Group

IT Support Specialist

Manhattan, NY

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

IT Support Specialist

New York, NY

$65K - $72K/yr

... l support and desktop assistance to staff across various locations, including the New York City ... The Fedcap Group provides equal employment opportunities to all employees and applicants for ...

The Fedcap Group

Chief Operating Officer

New York, NY · On-site

About The Fedcap Group The Fedcap Group is a global nonprofit organization dedicated to advancing ... Business Growth & Strategic Partnerships Support organizational growth through operational ...

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Fedcap Group Jobs Information

What is it like to work at Fedcap Group?

Fedcap Group is a mission-driven organization that prioritizes collaboration, innovation, and social responsibility, fostering a culture of mutual respect and support among its employees.

As a nonprofit organization, Fedcap Group provides a unique work environment where employees can contribute to making a positive impact in their communities, with a focus on workforce development, employment services, and social services. The company's team structure is designed to promote a sense of community and teamwork, with opportunities for professional growth and development.

Working at Fedcap Group may appeal to individuals who are passionate about making a difference in their communities and are looking for a dynamic and supportive work environment where they can grow professionally and contribute to a mission-driven organization.

What makes Fedcap Group an attractive place to work?

Fedcap Group is a well-established nonprofit organization with a long history of providing employment and training services to individuals with disabilities and other barriers to employment. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and skill-building in a supportive and inclusive workplace culture. By joining Fedcap Group, individuals can contribute to making a positive impact in their communities and advance their careers in a mission-driven organization that prioritizes social responsibility and employee well-being.

What are the most popular job types at Fedcap Group?

    What are the most popular jobs at Fedcap Group?

    What are the most popular categories at Fedcap Group?

    Infographic showing various Desktop Support job openings at Fedcap Group in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Reentry Mentor

    The Fedcap Group

    Jamaica, NY • On-site

    $24.04 - $26.45/hr

    Full-time

    Re-posted 25 days ago

    Job description

    Position Summary

     Fedcap NYC provides programs and services that change the lives of marginalized people facing barriers to economic and social wellbeing. Our Transition Planning & Transportation program (TPT) provides comprehensive, culturally competent services to individuals detained in city jails and supports their successful reentry into the community. As Reentry Mentor, you will be a core member of the Fedcap TPT team with responsibility for targeted outreach, engagement, and participant support for individuals housed in Rikers Island Department of Correction (DOC) facilities. You will be the first point of contact for individuals eligible for transition planning, helping guide them into services and maintaining consistent follow-up to promote their ongoing engagement. You will support communication, scheduling, and pre-release service connection, and may accompany individuals to community providers upon discharge.

    Your Responsibilities Include:

    Participant Engagement and Outreach

    • Facilitate orientations in housing units to market program services to Persons in Custody (PICs)
    • Collaborate with the Department of Corrections staff for assignment of units to market to PICs newly incarcerated every week
    • Track PICs attendance in workshops and transition planning sessions to determine participants enrolled in program services
    • Follow up with participants to provide updates on requested housing referrals, documentation needs, or to deliver court letters and other supportive materials promptly.
    • Conduct outreach and engagement with 80% of assigned participants within 60 days of release date or with a scheduled court date.
    • Accompany and support participants during community transitions, ensuring 70% follow-through on scheduled connections.
    • Maintain 80% timely documentation of all sessions, outreach, and follow-up activity in FedcapCARES and DOC-tracking systems.

    Collaboration & Team Support

    • Participate in weekly team supervision and monthly partnership meetings to discuss progress, performance, and participant needs.
    • Collaborate with Transition Managers, Workshop Facilitators, and community partners to ensure seamless coordination for 80% of active cases.
    • Contribute to monthly data reporting and quality assurance reviews, identify areas for improvement, and ensure a 10% error rate in documentation.

    Data Accuracy & Documentation

    • Enter all workshop notes and outcomes into FedcapCARES within 48 hours of service delivery.
    • Maintain 80% data accuracy in participant records and documentation.
    • Ensure all data entry, reports, and case notes comply with DOC and Fedcap confidentiality and compliance

    Professional Conduct & Compliance

    • Maintain DOC clearance and comply with all facility and Fedcap policies regarding safety, conduct, and confidentiality.
    • Complete 100% of required DOC and Fedcap trainings annually and maintain compliance certifications.

    You're a Great Fit for This Role If:

    • You have a High School diploma or equivalent required, an associate degree or equivalent experience preferred.
    • You bring a minimum of 1 year of experience in outreach, peer navigation, case support, or community engagement. 
    • You have lived experience of incarceration or justice involvement - REQUIRED. 
    • You have experience working with justice-impacted individuals, public assistance recipients, and those affected by poverty. 
    • You are comfortable working within jail-based settings and engaging with diverse populations
    • You must pass the required NYC Department of Corrections security clearance to work on Rikers Island.

    Compensation: 

    $24.04-$26.45 per hr.

    Equal Opportunity Employer

    Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

    For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society's most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs-all targeted to helping people achieve long-term self-sufficiency.

    The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.
    The Fedcap Group also invests its time and resources in broader systems change-working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
    Website: http://fedcapgroup.org/

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