Fedcap Group
Fedcap Group

60 Fedcap Group Desktop Support Jobs Hiring Near You

The Fedcap Group is a family of companies that provides programs and services that change the lives ... As an IT Support Specialist, you will provide comprehensive IT technical support and desktop ...

Career Advisor

Manhattan, NY · On-site

$52K/yr

Support participants in overcoming employment barriers through ongoing coaching, follow-up, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Support participants in overcoming employment barriers through ongoing coaching, follow-up, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Support participants in overcoming employment barriers through ongoing coaching, follow-up, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Support participants in overcoming employment barriers through ongoing coaching, follow-up, and ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Reentry Mentor

Jamaica, NY

$24.04 - $26.45/hr

You will support communication, scheduling, and pre-release service connection, and may accompany ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Reentry Mentor

NY · On-site

$24.04 - $26.45/hr

You will support communication, scheduling, and pre-release service connection, and may accompany ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Support Case Managers by coordinating outreach on their caseloads during peak times or absences ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Support Case Managers by coordinating outreach on their caseloads during peak times or absences ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Reentry Mentor

Jamaica, NY

$24.04 - $26.45/hr

You will support communication, scheduling, and pre-release service connection, and may accompany ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

Support client outreach and contribute to improved engagement and retention strategies. * Provide ... For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive ...

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Fedcap Group Jobs Information

What is it like to work at Fedcap Group?

Fedcap Group is a mission-driven organization that prioritizes collaboration, innovation, and social responsibility, fostering a culture of mutual respect and support among its employees.

As a nonprofit organization, Fedcap Group provides a unique work environment where employees can contribute to making a positive impact in their communities, with a focus on workforce development, employment services, and social services. The company's team structure is designed to promote a sense of community and teamwork, with opportunities for professional growth and development.

Working at Fedcap Group may appeal to individuals who are passionate about making a difference in their communities and are looking for a dynamic and supportive work environment where they can grow professionally and contribute to a mission-driven organization.

What makes Fedcap Group an attractive place to work?

Fedcap Group is a well-established nonprofit organization with a long history of providing employment and training services to individuals with disabilities and other barriers to employment. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and skill-building in a supportive and inclusive workplace culture. By joining Fedcap Group, individuals can contribute to making a positive impact in their communities and advance their careers in a mission-driven organization that prioritizes social responsibility and employee well-being.

What are the most popular job types at Fedcap Group?

    Infographic showing various Desktop Support job openings at Fedcap Group in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

    IT Support Specialist

    The Fedcap Group

    Manhattan, NY • On-site

    Full-time

    Re-posted 6 days ago


    Job description

    Job Summary:
    The Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social wellbeing. As an IT Support Specialist, you will provide comprehensive IT technical support and desktop assistance, manage audio/visual support for corporate meetings, and ensure seamless functionality across all technical resources.
    Responsibilities:
    • Provide A/V setup and technical support for meetings, conferences, and presentations, ensuring smooth operation of equipment such as video conferencing systems, projectors, and microphones.
    • Mount, rack, install and support a complex Data closet to included switches, routers, and access points.
    • Work with ISPs to coordinate new installs, moves, and terminations.
    • Deliver IT and A/V support excellence across all levels of the organization.
    • Ensure seamless functionality across all technical resources, e.g. - assisting in maintaining data centers, overseeing network systems, and coordinating with service providers for system installations and relocations. You will also be responsible for documenting and advancing process improvements within IT operations.
    • Support and advance process improvement.
    • Document IT procedures and contribute to continuous process improvements.
    Qualifications:
    Required:
    • Bachelor’s (BA or BS) in business, computer science, or related field; or 3+ years commensurate experience supporting current technologies and systems.
    • Microsoft/CompTIA Certifications.
    • In-depth knowledge and understanding of Helpdesk and support metrics.
    • Advanced proficiency with Microsoft Office 365 and network troubleshooting, including cabling and hardware diagnostics.
    • Strong network troubleshooting skills to include network cabling, termination, and troubleshooting.
    • Comprehensive IT and A/V expertise, including experience with setting up and troubleshooting video conferencing systems, projectors, and other audio/visual equipment.
    • The ability to navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.
    • Strong knowledge of IT operations and support processes, including system installations, hardware configurations, and network troubleshooting.
    • Familiarity with helpdesk and support metrics, ensuring efficient response times and high customer satisfaction.
    • Ability to manage operational tasks such as maintaining data center equipment, coordinating with ISPs, and ensuring smooth network and service installations.
    • Exceptional organizational and communication skills, with the ability to explain technical issues clearly to non-technical users.
    • Strong organizational, administration, presentation, and communication skills (both verbal and written) with excellent interpersonal skills.
    • Strong troubleshooting skills.
    Company:
    The Fedcap Group is Committed to Creating Opportunities and Improving the Lives of People with Barriers to Social and Economic Well-Being. Founded in 1935, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.