Familiar with operating within a structured, multi-level escalation framework. * Demonstrates strong expertise in supporting Microsoft Office 365 applications, including OneDrive and Teams. * Well ...
New
21 Encompass Digital Media Master Control Operator Jobs Hiring Near You
Familiar with operating within a structured, multi-level escalation framework. * Demonstrates strong expertise in supporting Microsoft Office 365 applications, including OneDrive and Teams. * Well ...
New
Encompass Digital Media Jobs Information
Do workers at Encompass Digital Media get paid breaks?
Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
Does Encompass Digital Media pay people when they’re sick?
Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
Do workers at Encompass Digital Media worry about hours?
Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
Do Encompass Digital Media workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
How easy is it to get time off at Encompass Digital Media?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do Encompass Digital Media managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do jobs at Encompass Digital Media spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
How easy is it to take sick days at Encompass Digital Media?
Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people at Encompass Digital Media feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
40% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people at Encompass Digital Media get to take their breaks without interruption?
Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.
Is it stressful to work at Encompass Digital Media?
Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people at Encompass Digital Media enjoy their jobs?
Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
67% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people at Encompass Digital Media recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people get enough training when they start at Encompass Digital Media?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people get support to advance at Encompass Digital Media?
Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do people think Encompass Digital Media’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
Do workers feel well informed about how Encompass Digital Media is doing?
Most people don’t feel well informed about how the company is doing.
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and January 2026.
What other companies are hiring for Master Control Operator jobs?
Full-time
Posted 2 days ago
New
Encompass Digital Media rating
6.2
Based on 7 frontline employees who took The Breakroom Quiz
65th of 78 rated media
Job description
IT Desktop Support Technician
Location: Stamford, CT
Position Type: Full-time, Exempt
Responsible for delivering exceptional customer support with precision, efficiency, and professionalism. This role handles both standard and complex customer inquiries through the ticketing system, focusing on advanced troubleshooting related to service delivery, installations, outages, and component-level issues. The position also involves close collaboration with team members to resolve escalated technical problems effectively.
Role Responsibilities:
- Operates under the supervision of the IT User Support Manager as part of a globally distributed IT team.
- Required to be on-site during regular business hours to ensure consistent and reliable support for end users.
- Acts as the first point of contact for users experiencing technical difficulties.
- Logs support requests comprehensively in the ticketing system and ensure each case is tracked through resolution or escalation, following client protocols.
- Diagnoses technical problems accurately, collects relevant details, and conducts initial troubleshooting using available resources.
- Apply documented solutions effectively by following step-by-step instructions and utilizing remote access and administrative tools.
- Supports employee onboarding and offboarding by provisioning equipment and documenting tasks to meet compliance standards.
- Monitors for potential system outages or recurring issues and promptly inform Team Leads based on gathered data and ticket patterns.
- Oversee the daily handling and maintenance of IT hardware such as computers, printers, and related devices.
- Helps with collaboration technologies, including conference room systems and Microsoft Teams Voice Devices.
- Demonstrates a proactive attitude toward learning new technologies and embracing additional duties as needed.
Required Experience
- Possesses 1–3 years of hands-on experience in a corporate IT environment, providing end-user support across a wide range of desktop technologies.
- Proficient in using ticketing systems such as ServiceDesk Plus to manage and track support requests.
- Familiar with operating within a structured, multi-level escalation framework.
- Demonstrates strong expertise in supporting Microsoft Office 365 applications, including OneDrive and Teams.
- Well-versed in troubleshooting and maintaining Windows 11 desktop environments, which make up the most supported systems.
- Capable of resolving issues on Apple macOS laptops, which represent a smaller portion of the user base.
- Understands IPv4 networking fundamentals and can diagnose connectivity issues from the desktop level.
Desired Experience
- Proficient in managing user accounts and directory services using Active Directory Manager Plus, Azure Active Directory, and Microsoft Intune.
- Skilled in setting up and supporting Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for end users.
- Knowledgeable in deploying and supporting Microsoft Teams Voice for enterprise communication.
- Proficient in providing client-level support for zero trust security frameworks.
Required Skills
- Demonstrates strong time management abilities and can effectively prioritize tasks in a dynamic environment.
- Capable of working independently with minimal supervision while maintaining high standards for quality, precision, accountability, and communication.
- Possesses excellent written and verbal communication skills, suitable for professional interactions.
- Communicates clearly and effectively, both in writing and in conversation.
- Collaborates well with both local and remote team members, contributing to a cohesive team environment.
- Experienced in basic network cabling tasks, including tracing and connecting endpoints, and setting up multi-monitor workstations with clean, well-organized cable layouts.
- Physically able to lift and move equipment weighing up to 50 pounds as needed.
Education/Certification (Desired)
- Microsoft 365 Certified: Fundamentals
- CompTIA: A+
- Information Technology degree
What Encompass Digital Media employees say
Pay
Hours and flexibility
Workplace
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About Encompass Digital Media
Sourced by ZipRecruiter
Industry
Broadcasting
Company size
1,001 - 5,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
2008