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Position Title: Data Center Business Operations Manager

Location: Can be in Sterling, VA or Manassas, VA or Garland, TX or Lewisville, TX - the role is on site Mon-Fri

Your role:

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.  

Now is the time to join Digital Realty and be part of the world's trusted foundation powering digital ambitions to our customers, prospects and partners.  Digital Realty's heritage is understanding a customer's local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn't consistent across deployments, only compounding the complexities.  As one of the world's largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.

This pivotal role requires an experienced leader to drive strategic planning, operational excellence, and stringent compliance across four dedicated data center sites supporting a key banking client. The Operations Compliance Manager will serve as the primary strategic partner to the Market Technical Manager and Operations leadership, ensuring alignment, accountability, and world-class service delivery in a highly regulated and dynamic environment.

What you'll do 

• Strategic & Operational Leadership: Partner with internal leadership and external stakeholders to formulate, align, and execute strategic and operational plans for data center service delivery, emphasizing compliance and resilience.
• Performance & Accountability: Establish and manage a robust reporting and business review cadence, including comprehensive dashboards and metrics, to monitor performance, compliance status, and drive accountability against established strategic goals.
• Data-Driven Decision Making: Develop sophisticated business analytics (e.g., business cases, benchmarking, sourcing analyses) to enhance strategic decision-making and support continuous improvement in compliance and operational efficiency.
• High-Impact Initiatives: Lead and manage special projects and critical, cross-functional programs designed to improve compliance frameworks, operational processes, and overall service delivery quality.
• High Level Communications: Prepare high-level analyses, presentations, and communication materials for the Operations team for discussions with internal leadership and external stakeholders.
• Cross-Functional Collaboration: Act as a collaborative liaison across all internal functions and geographies, ensuring a unified and consistent approach to operational compliance and strategic support for the data center portfolio.
• Operational Compliance: Ensuring operational procedures (maintenance, change management, incident response) meet compliance requirements.  Verifying that vendors and contractors comply with site standards.  Coordinating with facilities, engineering, and IT teams to maintain compliance during daily operations.

What you'll need

• Experience & Tenure: Minimum of 5+ years substantial and demonstrated expertise in data center operations and compliance roles.
• Strategic Acumen: Proven track record in complex analysis, strategic planning, and successful project/program management within a demanding business environment.
• Executive Partnership: Demonstrated ability to quickly build credibility and effectively collaborate, advise, and influence internal leadership and external stakeholders.
• Core Competencies:
  • Action-Oriented: Operates with a strong sense of urgency and delivers results in a timely manner.
  • Judgment & Agility: Possesses strong situational awareness, demonstrating maturity, sound judgment, and the adaptability to thrive and make effective decisions in a rapidly evolving, dynamic operational setting.
  • Communication: Exceptional verbal and written communication skills, capable of conveying complex information clearly and concisely to technical teams and executive audiences.
• Leadership Style: Confident and self-aware-listens actively, seeks counsel, and operates with a quiet competence, humility, and transparency.
  • Education: Bachelor's degree in Business or a related technical field, or equivalent practical work experience is required.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Operations

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee's total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Compensation range: $58.73 to $62.10 per hour. This compensation range represents the Company's good faith belief as to what it will pay as an hourly rate for this position at the time of this posting. 

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.