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Quality and Training Specialist
Thisis an onsite role that is based in Whiteland, IN
WorkingHours: Fulltime position (40 hours a week),Overtime, Weekends, Holidays, Trainings as required
D&H is growing! Join 100+ year old Employee-Ownedtechnology distributor, offering end-to-end solutions for today's resellers, retailer,and the clients they serve across the SMB and Consumer markets.
- We are empowered by our employee co-owners who provide the industry's best service, and we promote a collaborative culture.
- We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
- As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
Summary
The Quality and Training Specialist supports the organization'sQuality Management System (QMS) to ensure compliance with ISO standards,applicable AIB (American Institute of Baking) food safety and GoodManufacturing Practice (GMP) requirements, as well as FDA regulations, thisincludes all related QMS established audits that need completed, weekly,monthly, etc. This role also supportsthe training and development of Co-owners by providing training to Co-owners,coordinating, tracking, and recording the completion of warehouse job skillsetson provided tracking spreadsheets or training database, skill competencymatrix, etc. Responsibilities includedeveloping and delivering presentations and training sessions for operations Co-ownerson topics such as QMS principles, ISO standards, compliance requirements, andvarious training programs.
Responsibilities
Quality Management System- Maintain and support the company's ISO certifications, Quality Management System and Training initiatives.
- Control and update quality and training documentation including SOPs, work instructions, forms, and records.
- Coordinate/conduct ISO internal audits and support external/3rd Party certification audits.
- Track corrective and preventive actions (CAPA) and verify effectiveness as required.
- Assist with risk assessments and process improvement initiatives.
AIB Food Safety, GMP Compliance,and FDA
- Support compliance with AIB Consolidated Standards.
- Conduct facility inspections and GMP audits.
- Assist with food safety documentation and recordkeeping.
- Participate / conduct food safety training and awareness programs.
- Support root cause investigations related to quality or food safety issues.
Auditing & Continuous Improvement
- Perform ISO Internal process audits and supplier quality evaluations.
- Analyze quality trends and recommend corrective actions.
- Support continuous improvement initiatives.
- Assist with customer complaints (CAPA's) and nonconformance investigations as required.
Training &Communication
- Provide training to both Leadership / Co-owners on quality processes, ISO standards, and GMP requirements, Food - Safety, and various operations job skills, WMS system training, etc.
- Audit training progress across the network ensuring compliance.
- Promote a culture of quality and continuous improvement throughout the network.
- Communicate audit findings and corrective actions across departments.
- Provide follow-up on actions taken and keep the Operations network informed.
Additional Duties
- Take on assignments and work projects
- Work independently
- Ability to prioritize work assignments to meet assigned deadlines
Requirements
To performthis job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodation maybe made to enable individuals with disabilities to perform the essentialfunctions.
Knowledge, skills, and/or abilities
- Knowledge and proficiency of Microsoft Excel, Word, Powerpoint, and Outlook.
- Flexibility to support a three-shift operation, as needed.
- Ability to read, write, and speak English, bi-lingual is a plus.
- Strong knowledge of QMS principles and auditing practices.
- Excellent documentation and organizational skills and ability to prioritize assignments and projects and work independently.
- Analytical and problem-solving abilities.
- Effective communication and teamwork skills.
- Ability to present information to large groups.
Education and/or Experience
- 1-3 years of experience in quality assurance, preferably indistribution warehouse environment.
- Experience with the development and implementation of ISO, QMS,Processes, Work Instructions, AIB standards (audits), FDA (audits), andTraining in the aforementioned areas.
Language Skills
- Ability to read, write, and speak English.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
Mathematical Skills
- Ability to add subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formats.
- Ability to resolve problems involving several concrete variables in standardized situations.
Physical Demands
- Standing, bending, sitting, etc.
Work Environment
- Warehouse work environment, ambient temperatures.
- Standing, walking, taking steps, and bending in a warehouse environment
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.