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CoolSys
CoolSys

60 Coolsys Customer Service Jobs Hiring Near You

CoolSys

Customer Service Representative

Phoenix, AZ · On-site

$20/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America ...

CoolSys

Customer Accounts Representative

Phoenix, AZ · On-site

$23/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America ...

CoolSys

Customer Accounts Representative

Phoenix, AZ · On-site

$23/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America ...

CoolSys

Customer Accounts Representative

Phoenix, AZ

$23/hr

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America ...

CoolSys

Service Tech 4 Refrigeration

Atlanta, GA · On-site

$30 - $55/hr

... CoolSys one of America's Greatest Workplaces! As a large company serving diverse customers, we ... Sr, senior, Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic ...

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All JobsCoolsys Customer Service Jobs

CoolSys Jobs Information

Do workers at CoolSys get paid breaks?

Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Does CoolSys pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
53% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

At CoolSys, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from CoolSys affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at CoolSys?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 78% of people with changing schedules find out their shifts one week or less ahead of time.
  • 6% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 6% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at CoolSys worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

Do CoolSys workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for CoolSys workers to change shifts?

Most people find it easy to change shifts.
70% of people report that it’s easy to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at CoolSys?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do CoolSys managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at CoolSys spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at CoolSys?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at CoolSys good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at CoolSys feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at CoolSys get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at CoolSys?

Some people feel stressed here.
58% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at CoolSys enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at CoolSys recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at CoolSys?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at CoolSys?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think CoolSys’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how CoolSys is doing?

Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

What are the most popular job types at Coolsys?

    What are the most popular jobs at Coolsys?

    What are the most popular categories at Coolsys?

    Infographic showing various Customer Service job openings at Coolsys in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Customer Service Representative

    CoolSys

    Phoenix, AZ • On-site

    $20/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted yesterday

    CoolSys rating

    8.2

    Company rating: 8.2 out of 10

    Based on 40 frontline employees who took The Breakroom Quiz

    63rd of 283 rated repair and maintenance companies

    Job description

    Overview

    CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

    Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

    CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

    No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

    We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

    • Competitive pay: $20/hr
    • Benefits: Medical, Dental, Vision and Prescription coverage. 
    • Paid vacation, holidays, and floating holiday.  
    • 401(K) with Company match. 
    • Company sponsored life insurance, as well as optional AD&D, short and long-term disability. 
    • Tuition reimbursement. 
    • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. 
    • Pet Insurance. 
    • Legal Plan, and ID Theft Protection

    Responsibilities

    The Customer Service Representative is responsible for providing outstanding support to customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset. 

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES 

    • Respond to customer inquiries via phone, email, live chat, or social media in a professional and courteous manner. 

    • Handle customer complaints, issues, and concerns with patience and empathy, striving for first-contact resolution. 

    • Process orders, returns, and exchanges accurately and efficiently. 

    • Maintain up-to-date knowledge of products, services, and policies to provide accurate information to customers. 

    • Document all customer interactions, issues, and resolutions in our CRM system. 

    • Work closely with other departments (e.g., sales, technical support) to resolve complex customer issues. 

    • Strive to exceed customer expectations by delivering a high level of service in every interaction. 

    • Identify opportunities for process improvements to enhance the customer experience. 

    • Meet or exceed performance goals such as customer satisfaction, response time, and resolution rates. 

    • Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).  

    • Performs other duties as requested. 


    Qualifications

    Education / Training 

    • High school diploma or equivalent  

    Work Experience / Skills 

    • 1-2 years of experience in customer service or related fields (preferably in a contact center environment). 

    • Excellent communication skills, both written and verbal. 

    • Strong problem-solving skills and the ability to think critically under pressure. 

    • Proficient with customer service software, CRM systems, and basic office software (e.g., Microsoft Office, Google Workspace). 

    • Ability to remain calm and professional in challenging situations. 

    • Strong attention to detail and organizational skills. 

    • Ability to work both independently and as part of a team. 

    • Ability to learn quickly and work in a fast-paced environment.  

    • Detail oriented and thorough.  

    • Excellent oral and written communication skills. 

    • High level of initiative and professionalism. 

    • Excellent verbal and written communication skill. 

    • Ability to handle multiple assignments or projects simultaneously. 

    • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.  

    • Ability to use typical business tools including E-Mail, Word, Excel, etc. 


    Join Us

    Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

    Connect with us on Facebook and X.  

    CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

    Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. 

    Qualifications:

    Education / Training 

    • High school diploma or equivalent  

    Work Experience / Skills 

    • 1-2 years of experience in customer service or related fields (preferably in a contact center environment). 

    • Excellent communication skills, both written and verbal. 

    • Strong problem-solving skills and the ability to think critically under pressure. 

    • Proficient with customer service software, CRM systems, and basic office software (e.g., Microsoft Office, Google Workspace). 

    • Ability to remain calm and professional in challenging situations. 

    • Strong attention to detail and organizational skills. 

    • Ability to work both independently and as part of a team. 

    • Ability to learn quickly and work in a fast-paced environment.  

    • Detail oriented and thorough.  

    • Excellent oral and written communication skills. 

    • High level of initiative and professionalism. 

    • Excellent verbal and written communication skill. 

    • Ability to handle multiple assignments or projects simultaneously. 

    • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.  

    • Ability to use typical business tools including E-Mail, Word, Excel, etc. 

    Education:UNAVAILABLEEmployment Type: FULL_TIME

    What CoolSys employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

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