Problem Support Manager
$95K - $145K/yr
The Problem Support Manager leads the Problem Management function, ensuring identification and ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
60 Computer World Services Customer Service Leader Jobs Hiring Near You
Problem Support Manager
$95K - $145K/yr
The Problem Support Manager leads the Problem Management function, ensuring identification and ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Technical Manager
Ashburn, VA ยท On-site
$110K - $160K/yr
Proven leadership and troubleshooting expertise. Preferred Qualifications * CCIE and ITIL v3 ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Technical Manager
Ashburn, VA ยท On-site
$110K - $160K/yr
Proven leadership and troubleshooting expertise. Preferred Qualifications * CCIE and ITIL v3 ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
IL ยท On-site
$105K - $135K/yr
Leads enterprise network administration for U.S. Army Transportation Command (ARTRANS) C4ISR and ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
IL ยท On-site
$105K - $135K/yr
Leads enterprise network administration for U.S. Army Transportation Command (ARTRANS) C4ISR and ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Quality Assurance Specialist
Ashburn, VA ยท On-site
$95K - $145K/yr
Provide quality findings and recommendations to leadership. * Ensure process alignment with ITIL ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Quality Assurance Specialist
Ashburn, VA ยท On-site
$95K - $145K/yr
Provide quality findings and recommendations to leadership. * Ensure process alignment with ITIL ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
The Wireless NOC (WNOC) Lead leads the Wireless NOC responsible for monitoring and maintaining CBP ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
The Wireless NOC (WNOC) Lead leads the Wireless NOC responsible for monitoring and maintaining CBP ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Network Operations Specialist / Network Infrastructure Lead
Scott Air Force Base, IL ยท On-site
$105K - $135K/yr
Leads enterprise network administration for U.S. Army Transportation Command (ARTRANS) C4ISR and ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Network Operations Specialist / Network Infrastructure Lead
Scott Air Force Base, IL ยท On-site
$105K - $135K/yr
Leads enterprise network administration for U.S. Army Transportation Command (ARTRANS) C4ISR and ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Dell/EMC Storage Subject Matter Expert
$110K - $130K/yr
... customers seeking resolution * Communicate issues and recommendations back to leadership in a clear ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Dell/EMC Storage Subject Matter Expert
$110K - $130K/yr
... customers seeking resolution * Communicate issues and recommendations back to leadership in a clear ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist I Shift Lead (Copyright)
Washington, DC ยท On-site
$55K - $65K/yr
The Lead ensures that customer interactions, troubleshooting, and documentation meet required ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist I Shift Lead (Copyright)
Washington, DC ยท On-site
$55K - $65K/yr
The Lead ensures that customer interactions, troubleshooting, and documentation meet required ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Technical Manager
Ashburn, VA ยท On-site
$110K - $160K/yr
Proven leadership and troubleshooting expertise. Preferred Qualifications * CCIE and ITIL v3 ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Technical Manager
Ashburn, VA ยท On-site
$110K - $160K/yr
Proven leadership and troubleshooting expertise. Preferred Qualifications * CCIE and ITIL v3 ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist I (Copyright) with Security Clearance
Washington, DC ยท On-site
$50K - $59K/yr
Interacting with customers via telephone, email, and online forms to troubleshoot and resolve ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist I (Copyright) with Security Clearance
Washington, DC ยท On-site
$50K - $59K/yr
Interacting with customers via telephone, email, and online forms to troubleshoot and resolve ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Software Developer / Application & Web Support Lead
Scott Air Force Base, IL ยท On-site
$110K - $140K/yr
Leads full-lifecycle support of the U.S. Army Transportation Command (ARTRANS) C4ISR SharePoint ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Software Developer / Application & Web Support Lead
Scott Air Force Base, IL ยท On-site
$110K - $140K/yr
Leads full-lifecycle support of the U.S. Army Transportation Command (ARTRANS) C4ISR SharePoint ... IND1 Computer World Services is an affirmative action and equal employment opportunity employer.
Security Analyst
Morrisville, NC ยท On-site
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Security Analyst
Morrisville, NC ยท On-site
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Program Manager
Scott Air Force Base, IL ยท On-site
$130K - $150K/yr
... experience leading DoD or Federal IT services efforts of comparable size, scope, and complexity ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Program Manager
Scott Air Force Base, IL ยท On-site
$130K - $150K/yr
... experience leading DoD or Federal IT services efforts of comparable size, scope, and complexity ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist II (CRS)
Washington, DC ยท On-site
$59K - $70K/yr
The Help Desk Specialist II provides advanced customer service and technical support, serving as a ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist II (CRS)
Washington, DC ยท On-site
$59K - $70K/yr
The Help Desk Specialist II provides advanced customer service and technical support, serving as a ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Program Manager (PM) Lead
Quantico, VA ยท On-site
$160K - $185K/yr
... leader and communicator. * Experience fully integrating a team into a customer environment to ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Program Manager (PM) Lead
Quantico, VA ยท On-site
$160K - $185K/yr
... leader and communicator. * Experience fully integrating a team into a customer environment to ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Incident Support Manager
Ashburn, VA ยท On-site
$95K - $145K/yr
Liaise with CBP Incident Managers and senior leadership. * Drive continual service improvement ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Incident Support Manager
Ashburn, VA ยท On-site
$95K - $145K/yr
Liaise with CBP Incident Managers and senior leadership. * Drive continual service improvement ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Information System Security Officer (ISSO)
Ashburn, VA ยท On-site
$135K - $185K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Information System Security Officer (ISSO)
Ashburn, VA ยท On-site
$135K - $185K/yr
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Operations Lead
Ashburn, VA ยท On-site
$130K - $210K/yr
The Network Operations Lead leads the NOC operational teams responsible for maintaining continuous ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Network Operations Lead
Ashburn, VA ยท On-site
$130K - $210K/yr
The Network Operations Lead leads the NOC operational teams responsible for maintaining continuous ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Problem Support Manager
Ashburn, VA ยท On-site
$95K - $145K/yr
The Problem Support Manager leads the Problem Management function, ensuring identification and ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Problem Support Manager
Ashburn, VA ยท On-site
$95K - $145K/yr
The Problem Support Manager leads the Problem Management function, ensuring identification and ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist II Lead (CRS) with Security Clearance
Washington, DC ยท On-site
$69K - $81K/yr
The Help Desk Specialist II - Lead provides concierge-level customer service, advanced ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Help Desk Specialist II Lead (CRS) with Security Clearance
Washington, DC ยท On-site
$69K - $81K/yr
The Help Desk Specialist II - Lead provides concierge-level customer service, advanced ... Computer World Services is an affirmative action and equal employment opportunity employer. Current ...
Computer World Services Jobs Information
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$95K - $145K/yr
Full-time
Re-posted 26 days ago
Job description
CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Required Qualifications
- ย 6+ years of experience in problem or network support management.
- Bachelor's in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
Preferred Qualifications
- ย CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
$95,000 - $145,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [emailย protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Computer World Services
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US
Year founded
1990