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The Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing invoices, initiating billing cycles, verifying charges, and generating quotes for freight while adhering to established company policies and procedures. The representative provides exceptional customer service support through telephone and email communications.

Responsibilities

• Create and issue invoices accurately and efficiently.

• Initiate billing cycles and verify appropriate charges.

• Generate quotes for freight using established company policies and procedures.

• Provide excellent customer service support via telephone and email.

• Manage and communicate with customers primarily through email, handling around 100-200 emails/updates per day.

• Give status updates and proof of delivery to customers.

• Manage internal orders with the warehouse and collaborate with billing teams.

Essential Skills

• Proficient in data entry and customer service.

• Ability to manage and communicate effectively with customers utilizing email 90% of the time and phone 10% with internal teams.

• Experience in customer support and call center operations.

• Knowledge of logistics, transportation, and freight processes.

Additional Skills & Qualifications

• High School diploma or GED equivalent.

• Efficiency in the use of MS Office, particularly email for customer communication.

• One-year of business billing experience is desirable.

• Experience in the transportation or logistics industry is a plus.

Work Environment

This position is based in an office environment within a team of approximately 14 individuals in the Customer Service Representative department. The dress code excludes workout wear. Work shifts may vary between the operating hours of 7am-6pm and will be discussed during the interview process. The company emphasizes strong values such as doing the right thing, caring for co-workers, customers, and the company, and pursuing progress. The office culture encourages positivity, friendliness, and hard work, with opportunities for growth and promotion from within. Annual employee reviews typically result in pay raises, based on performance and knowledge expansion.

This is a Contract to Hire position based out of Reno, NV.

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reno,NV.

This position is anticipated to close on Sep 11, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.