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60 Care New England Customer Service Representative Jobs Hiring Near You

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What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Care New England?

Care New England is a healthcare organization that prioritizes patient-centered care and a collaborative team environment, fostering a culture of compassion and respect among its staff.

The organization operates through a network of hospitals and medical facilities, offering a range of specialties and services, and its team members work together to provide comprehensive care to patients across Rhode Island and beyond.

Working at Care New England may appeal to individuals who are passionate about delivering high-quality patient care and are interested in a dynamic, team-oriented work environment that offers opportunities for professional growth and development.

Do workers at Care New England Health System get paid breaks?

No. Most people don’t get paid breaks.
83% of people say they don’t get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Care New England Health System pay people when they’re sick?

Yes. Most people get paid when they’re sick.
85% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.

At Care New England Health System, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Care New England Health System affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Care New England Health System?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Care New England Health System worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Care New England Health System workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Care New England Health System?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Care New England Health System managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at Care New England Health System do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
75% of people report that they don’t do extra unpaid work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Care New England Health System?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Care New England Health System good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Care New England Health System feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Care New England Health System get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Care New England Health System?

Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Care New England Health System enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Care New England Health System recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Care New England Health System?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Care New England Health System?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Care New England Health System’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
96% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Care New England Health System is doing?

Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Care New England?
What are the most popular categories at Care New England?
Infographic showing various Customer Service Representative job openings at Care New England in the United States as of May 2026, with employment types broken down into 10% As Needed, 82% Full Time, 5% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution.
Intake Customer Service Representative (Per Diem)

Intake Customer Service Representative (Per Diem)

Care New England

Warwick, RI

$15.50 - $21.25/hr

Per diem

Posted 10 days ago

Care New England Health System rating

7.2

Company rating: 7.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

326th of 864 rated healthcare providers

Job description

This is NOT a remote position, and has an onsite requirement in Warwick, Rhode Island

Job Summary:

The Intake Customer Service person ensures intake information meets established admission criteria and is processed accurately and efficiently to the appropriate team in order to service the patient in a timely manner.

Requirements:

High School diploma required. Associates degree/technical certification preferred.

Three (3) years prior experience in healthcare setting required. Experience working in a call center related to health care is preferred.

Managed care experience preferred and knowledge of medical terminology required.

Sales and/or marketing experience required.

Must have customer relations experience; comfortable working with a diverse clientele.

Demonstrated competency in office/administrative procedures. Demonstrated ability to use computers, set up filing/record-keeping systems, and manage multiple priorities. Need to be proficient with PCs- experience with various software packages, MS Office required.

Previous CSR experience required.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values

What Care New England Health System employees say

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