SURVEILLANCE AGENT
Jackpot, NV · On-site
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
CACTUS PETES
44 Cactus Petes Front Desk Agent Jobs Hiring Near You
SURVEILLANCE AGENT
Jackpot, NV · On-site
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
SURVEILLANCE AGENT
Jackpot, NV · On-site
$13/hr
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
SURVEILLANCE AGENT
Jackpot, NV · On-site
$13/hr
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and ...
CACTUS PETES Jobs Information
What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?
To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.
What are some common challenges Front Desk Agents face during peak hours, and how can they effectively manage them?
During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.
What does a Front Desk Agent do?
A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.
What is the difference between Front Desk Agent vs Receptionist?
| Aspect | Front Desk Agent | Receptionist |
|---|---|---|
| Credentials | High school diploma; hospitality/customer service experience | High school diploma; administrative skills |
| Work Environment | Hotels, resorts, hospitality settings | Offices, clinics, corporate environments |
| Employer & Industry | Hotels, hospitality industry | Various industries including healthcare, corporate |
| Primary Responsibilities | Check-ins/outs, guest inquiries, reservations | Answer phones, greet visitors, administrative tasks |
While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.
What other companies are hiring for Front Desk Agent jobs?
What are the most popular jobs at Cactus Petes?
What are the most popular categories at Cactus Petes?
Full-time
Medical, Retirement, PTO
Posted 10 days ago
Job description
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.- Will be expected to work closely with Law Enforcement to assist with investigations and provide documentation allowed by company policy.
- Maintains surveillance watch in designated area and activities.
- Records any irregular activity as required.
- Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
- Report verbally and in writing any violations of gaming, company policy and procedures and any safety considerations to the appropriate Supervisor or Director.
- Reports and offer solution to any area of vulnerability to loss from internal or external sources.
- Maintains thorough knowledge gaming regulations, company policy and other department procedures.
- Maintains compliance with Surveillance Department procedures and company policy.
- Work on special projects and investigations as assigned by Surveillance Assistant Shift Manager or Director of Surveillance.
- Maintain strict confidence regarding company matters.
- Adhere to established policies and procedures regarding customer service standards.
- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
- High school diploma or equivalent.
- Background in video or electronics preferred.
- Casino and support service experience preferred.
- Must pass a basic surveillance aptitude test gauging math skills.
- Good interpersonal skills.
- Thorough knowledge of casino games and casino operations preferred.
- Thorough knowledge of casino cheating, scams, card-counting and player evaluations preferred.
- Ability to sustain a high level of confidentiality and professionalism.
- Must possess basic computer knowledge (including Microsoft Office).
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY$13.00Employment Type: FULL_TIME