60 Broadridge Customer Service Jobs Hiring Near You

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Job Functions/Responsibilities

• Proactively manage assigned projects through effective relationship management and project management best practices to ensure the successful implementation of the range of products/services offered in conjunction with Broadridge solutions to clients, partners and other third parties

• Be responsible for the full lifecycle of projects: to plan, scope, schedule, manage and expand the various projects to meet targets of customer satisfaction, revenue, profit and utilization.

• Be responsible for preparing Operational documentation for projects requiring print and mail services

• Be responsible for obtaining client requirements and preparing internal documentation needed to facilitate application development and operational readiness

• Maintain and develop relationship with major clients, outsource providers and interface with the appropriate internal Broadridge associates to manage multiple implementations.

• Derive, understand, and document the current and future project best practices for the client.

• Assume ownership and responsibility for successful implementation of the various projects.

• Manage development and execution of multiple projects concurrently.

• Management and leadership of project teams including outsource providers.

• Work with internal and external company resources: analysts, developers, client services, print, operations, quality, etc. to ensure World Class delivery.

• Deliver quality products and services within a committed budget and schedule, by successful project planning and tracking, resource management, external, and internal communications, risk management, and building a strong, well-motivated project team.

• Other tasks as assigned.

Basic Skill Level Requirements

Education:

• University Degree in Business Administration or equivalent work experience.

• Professional accreditation in Project Management is an asset. (PMI)

• Minimum 3 years of project management or related experience.

• Financial services and print industry knowledge.

• Familiarity with key markets (investment community) an asset.

• Experience utilizing project management software.

Skills:

• Strong written and verbal communication skills are critical.

• Ability to work in a cross-functional environment and manage the execution of multiple projects.

• Demonstrated ability to ensure completion of tasks in departments throughout company outside of the authority of the role.

Tools:

• Windows environment. All necessary advanced technological tools are provided.

• Knowledge/experience with Jira is an asset.

Recruitment Process

Throughout the application process, you will be required to attend interviews in person. Our recruiters will explain the interview process at each stage and answer any questions you may have.

Compensation

Salary Range: $35.00 - $40.00/hour (CAD). Compensation may vary depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.