Member Experience (New Grad)
Austin, TX · On-site
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Base Power
60 Base Power Engineering Intern Jobs Hiring Near You
Member Experience (New Grad)
Austin, TX · On-site
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Member Experience Specialist
Austin, TX · On-site
$16.25 - $20.50/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Quick apply
Member Experience Specialist
Austin, TX · On-site
$16.25 - $20.50/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Permit Coordinator
$23 - $28/hr
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Permit Coordinator
$23 - $28/hr
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Fleet Management Associate
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and detail ...
Fleet Management Associate
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and detail ...
Project Operations Associate
$23 - $28/hr
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Project Operations Associate
$23 - $28/hr
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Market Operations Engineer
Austin, TX · On-site
$68K - $93K/yr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... Ability to contribute to external communications and technical product engineering initiatives.
Market Operations Engineer
Austin, TX · On-site
$68K - $93K/yr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... Ability to contribute to external communications and technical product engineering initiatives.
Manufacturing Engineer
$72K - $93K/yr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... Degree in Mechanical Engineering, or equivalent experience About the Team Makers of the machines ...
Manufacturing Engineer
$72K - $93K/yr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... Degree in Mechanical Engineering, or equivalent experience About the Team Makers of the machines ...
Project Operations Specialist
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
Quick apply
Project Operations Specialist
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
Member Experience Specialist
$16.25 - $20.50/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Member Experience Specialist
$16.25 - $20.50/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Permit Coordinator
Austin, TX · On-site
$23 - $28/hr
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Permit Coordinator
Austin, TX · On-site
$23 - $28/hr
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Member Experience Specialist
Austin, TX · On-site
$16.25 - $20.50/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Member Experience Specialist
Austin, TX · On-site
$16.25 - $20.50/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Project Operations Associate
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Quick apply
Project Operations Associate
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... Base Power's rapid growth. Beyond execution, the intern will also have the opportunity to ...
Production Associate
Austin, TX · On-site
$23 - $25/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Production Associate
Austin, TX · On-site
$23 - $25/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
Production Operator
Austin, TX · On-site
$23 - $25/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Production Operator
Austin, TX · On-site
$23 - $25/hr
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Project Operations Specialist
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
Project Operations Specialist
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
Fleet Management Associate
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and detail ...
Quick apply
Fleet Management Associate
Austin, TX · On-site
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and detail ...
Assembler
Austin, TX · On-site
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
Quick apply
Assembler
Austin, TX · On-site
About Base Base is America's next-generation power company. We're rebuilding the foundation of ... We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ...
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role Base Power Company is seeking a highly organized and proactive ...
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Full-time
Posted 9 days ago
Job description
About Base
Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting impression of trust, satisfaction, and delight. By actively addressing customer needs and exceeding their expectations, you will contribute not only to the success of our customers but also to the growth and reputation of our company. This role offers a unique opportunity to develop real-world expertise in customer service, creative problem-solving, and impactful communication, all while making a tangible difference in the lives of our customers and the future of Base.
What You'll Do
What You'll Bring
About the Team
The Member Experience team is the face of Base to our members-and the voice of our members back to Base. We're deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what's working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.
Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
Our Values
Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About the Role
As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting impression of trust, satisfaction, and delight. By actively addressing customer needs and exceeding their expectations, you will contribute not only to the success of our customers but also to the growth and reputation of our company. This role offers a unique opportunity to develop real-world expertise in customer service, creative problem-solving, and impactful communication, all while making a tangible difference in the lives of our customers and the future of Base.
What You'll Do
- Engage with members across phone, email, text, and other communication channels, delivering personalized and delightful experiences that leave a lasting impact.
- Troubleshoot and resolve member issues related to Base Power's innovative products, ensuring seamless and satisfying solutions.
- Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every concern is addressed promptly and efficiently.
- Partner with engineering, marketing, and operations teams to streamline processes, enhance the member experience, and drive continuous improvement.
- Act as the "voice of the customer", gathering valuable feedback and insights to shape the future of our products and services.
- Create and maintain detailed documentation, knowledge bases, playbooks, and team resources to ensure consistency in service.
- Support new members during onboarding to ensure they understand and can fully utilize Base Power's products from the start.
What You'll Bring
- Graduation year between 2025-2026.
- Empathetic communicator who loves connecting with people and making them feel heard.
- Strong writing skills with excellent grammar, tone, and clarity.
- Ability to think analytically and creatively to resolve complex issues and suggest process improvements.
- Attention to detail in communicating accurately and clearly, tracking customer interactions, and documenting solutions.
- Skilled at managing multiple tasks and inquiries simultaneously while meeting deadlines and response time goals.
- Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations.
- Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support.
- Tech savvy, with a knack for quickly mastering new tools and systems.
- Team player motivated by the mission who always puts the company's best interests first.
About the Team
The Member Experience team is the face of Base to our members-and the voice of our members back to Base. We're deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what's working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.
Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
Our Values
- First Principles Thinking: Question assumptions. Principles > rules.
- Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
- Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
- Everyone's an Owner: Follow through on commitments and own results.
- Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
- Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we're creating. We work in-person. It's not a 9-to-5. We are all-in.
- Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.