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61 Avacend Customer Service Representative Jobs Hiring Near You

... Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance ...

Pharmacy Technician

Columbus, OH ยท Remote

$15 - $30/hr

... or Customer Service setting โ€ข Flexibility to work evening/weekend hours or a holiday rotation as required. โ€ข Active PTCB National Certification โ€ข Active state of Ohio Pharmacy Technician ...

Customer Service Representative (CSR)

Peterborough, NH ยท On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Lee, MA ยท On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Customer Service Representative (CSR)

Springfield, VT ยท On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Plymouth, NH ยท On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Customer Service Representative (CSR)

Northfield, VT ยท On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Customer Service Representative (CSR)

Peterborough, NH ยท On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Customer Service Representative (CSR)

Walpole, NH ยท On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Infographic showing various Customer Service Representative job openings at Avacend in the United States as of July 2026, with employment types broken down into 5% Full Time, and 95% Contract. Highlights an 86% Physical, and 14% Remote job distribution.

Customer Service Representative

Avacend Inc

Cary, NC โ€ข On-site

$20/hr

Contractor

Re-posted 29 days ago


Job description

Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday, day off will be Tuesday, Wednesday, Thursday or Friday)

Work location & Type: Onsite for at least first 90 days; then possibility of hybrid w/ 2 days in office and 3 days at home based on attendance and performance

Great communication skills; basic problem solving skills; Typing at least 35 wpm; at least 1 yr of high call volume call center experience

Are there any perks to this assignment that would help the supplier better sell your opportunity? On site gym w/signed waiver; opportunity to become full time and room to grow within the company

ยงย Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

ยงย Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

ยงย Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

ยงย Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

ยงย Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

ยงย Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

ยงย Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patientโ€™s safety

ยงย Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)