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11 Avacend Customer Service Jobs Hiring Near You

Avacend Inc

Pharmacy Technician

Columbus, OH · Remote

$15 - $30/hr

... or Customer Service setting • Flexibility to work evening/weekend hours or a holiday rotation as required. • Active PTCB National Certification • Active state of Ohio Pharmacy Technician ...

Avacend Inc

Customer Service Representative

Cary, NC · On-site

$20/hr

... Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance ...

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

... Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance ...

Avacend Inc

Fiber Splicer/Fiber Optic Splicer

Milwaukee, WI · On-site

$24.75 - $29.25/hr

... customer capacity. • Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions. • Manage vendor/partner relationships, contracts, and service level ...

All JobsAvacend Customer Service Jobs

Avacend Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular categories at Avacend?
Infographic showing various Customer Service job openings at Avacend in the United States as of May 2026, with employment types broken down into 4% Full Time, 2% Temporary, and 94% Contract. Highlights an 93% Physical, and 7% Remote job distribution.

Pharmacy Technician

Avacend Inc

Columbus, OH • Remote

$15 - $30/hr

Contractor

Posted 21 days ago

Job description

This will be a hybrid role, mostly remote with expectation to come into the Columbus office on an as needed basis or as the hiring manager feels necessary.
Our CoverMyMeds team is growing rapidly, and we are in search of great Pharmacy staff members to help grow initiatives within the Pharmacy space focused on improving quality of care and convenience for patients. We’re looking for folks who have a passion for helping patients and want the opportunity to work alongside some truly brilliant and hard-working individuals across our pharmacy network. This role will report to the Pharmacy Operations Manager and work closely with the Pharmacist in Charge. Your mission? Serve as a Pharmacy Technician, facilitating medication coordination efforts with key healthcare stakeholders. You'll ensure CoverMyMeds' service is easy to use and hassle-free, delighting our users by providing a knowledgeable and friendly experience, with quick answers to every question.
Responsibilities
• Serve as a pharmacy technician for digital pharmacies including day to day prescription processing, case troubleshooting, call triage, automation oversight, and more to support getting prescriptions to patients and ensuring a great experience.
• Serve as a subject matter expert and voice of the digital pharmacy operations across the company to help enhance our cross functional relationships.
• Assist with projects to support digital pharmacy initiatives that seek to progress our services and optimize our operations.
• Engage with internal and external vendors that service our software and programs to provide feedback or work together through updates.
• Pharmacy hours of operation are Monday – Friday; 8AM – 7PM EST. Pharmacy technicians must have the ability and desire to work flexible hours in the future.
• Follow and adhere to the Pharmacy policies and procedures.
• Assist Pharmacist in Charge in ensuring the facility remains compliant with regulations
Requirements
• At least 3 years’ experience in a Pharmacy, Medical or Customer Service setting
• Flexibility to work evening/weekend hours or a holiday rotation as required.
• Active PTCB National Certification
• Active state of Ohio Pharmacy Technician license (additional state licensing is a plus)
• Ability to obtain other state licenses as needed by the business
Skills
• You are friendly, outgoing, and prefer to work with a team in a fast-paced, collaborative environment. You are patient, empathetic, adaptable, and flexible. You are enthusiastic about helping patients!
• Exceptional interpersonal, written, and verbal communication skills
• Excellent problem-solving skills
• Ability to work and thrive in a highly creative, collaborative, and dynamic environment
• Desire to work as a contributing member of a health care team