ICDS Analyst I
$22.50 - $30.25/hr
This role triages incidents, resolves common hardware and software issues, and escalates complex problems. The analyst follows defined procedures, maintains accurate ticket documentation, and ...
New
35 Asurion Software Jobs Hiring Near You
ICDS Analyst I
$22.50 - $30.25/hr
This role triages incidents, resolves common hardware and software issues, and escalates complex problems. The analyst follows defined procedures, maintains accurate ticket documentation, and ...
New
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Posted today
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Posted today
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Solution Architect
Sterling, CO · On-site
$57.50 - $75.75/hr
Collaborate with engineering teams throughout the software development lifecycle to ensure solutions are implemented in accordance with architectural designs and best practices. * Participate in ...
New
Solution Architect
Sterling, CO · On-site
$57.50 - $75.75/hr
Collaborate with engineering teams throughout the software development lifecycle to ensure solutions are implemented in accordance with architectural designs and best practices. * Participate in ...
New
Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software * Strong communication skills with direct supervisor and store staff via live ...
Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software * Strong communication skills with direct supervisor and store staff via live ...
REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test ...
REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test ...
REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test ...
REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test ...
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
Diagnostic software and test procedures. Battery, display, and camera replacement. Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS Clear, professional customer communication.
REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test ...
REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test ...
Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software * Strong communication skills with direct supervisor and store staff via live ...
Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software * Strong communication skills with direct supervisor and store staff via live ...
... software, and/or other consumer electronics. * Must be available to work any assigned shift with ... Asurion's business model is based on building lasting relationships with customers by providing ...
... software, and/or other consumer electronics. * Must be available to work any assigned shift with ... Asurion's business model is based on building lasting relationships with customers by providing ...
Systems aptitude and proficiency in Excel, PowerBI, OneStream, and financial software * Strong problem-solving skills, attention to detail, organized, and results oriented * Ability to work in a fast ...
New
Systems aptitude and proficiency in Excel, PowerBI, OneStream, and financial software * Strong problem-solving skills, attention to detail, organized, and results oriented * Ability to work in a fast ...
New
... software, and/or other consumer electronics. * Must be available to work any assigned shift with ... Asurion's business model is based on building lasting relationships with customers by providing ...
... software, and/or other consumer electronics. * Must be available to work any assigned shift with ... Asurion's business model is based on building lasting relationships with customers by providing ...
$68 - $89.50/hr
Collaborate with engineering teams throughout the software development lifecycle to ensure solutions are implemented in accordance with architectural designs and best practices. * Participate in ...
New
$68 - $89.50/hr
Collaborate with engineering teams throughout the software development lifecycle to ensure solutions are implemented in accordance with architectural designs and best practices. * Participate in ...
New
Asurion Jobs Information
Do workers at Asurion get paid breaks?
Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and June 2026.
37% of people say they don’t get paid breaks.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and June 2026.
Does Asurion pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
55% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.
55% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and May 2026.
At Asurion, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.
Is the health insurance from Asurion affordable enough for their workers?
Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between March 2025 and June 2026.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Asurion?
Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.
89% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.
- 55% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers at Asurion worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and May 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and May 2026.
Do Asurion workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
38% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it for Asurion workers to change shifts?
Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it to get time off at Asurion?
Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
69% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Asurion managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and May 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and May 2026.
Do jobs at Asurion spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and May 2026.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and May 2026.
How easy is it to take sick days at Asurion?
Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
Is a Asurion job good for students?
Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2025.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2025.
Is working at Asurion good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of people who care for a child or other relative report this is a good place to work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Asurion feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Asurion get to take their breaks without interruption?
Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.
77% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.
Is it stressful to work at Asurion?
Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
72% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Asurion enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people report they enjoy their job.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Asurion recommend working with their team?
Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get enough training when they start at Asurion?
Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and June 2026.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get support to advance at Asurion?
Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people think Asurion’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers feel well informed about how Asurion is doing?
Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
What are the most popular job types at Asurion?
What are the most popular jobs at Asurion?
What are the most popular categories at Asurion?
Asurion rating
7.2
Based on 84 frontline employees who took The Breakroom Quiz
137th of 226 rated it services
Job description
JOB CODE
TPN1029
Desktop Support Analyst I-USA
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
Information Technology
REPORTS TO
IT Support Supervisor
FSLA CLASSIFICATION
Hourly
The Desktop Support Analyst I provides first-line technical assistance for end users across desktops, laptops, peripherals, and standard software. This role triages incidents, resolves common hardware and software issues, and escalates complex problems. The analyst follows defined procedures, maintains accurate ticket documentation, and delivers courteous, timely support onsite or remotely. Success requires strong troubleshooting, clear communication, and consistent adherence to security and compliance practices while contributing to a reliable end-user computing environment.
TPN1029
Desktop Support Analyst I-USA
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
Information Technology
REPORTS TO
IT Support Supervisor
FSLA CLASSIFICATION
Hourly
The Desktop Support Analyst I provides first-line technical assistance for end users across desktops, laptops, peripherals, and standard software. This role triages incidents, resolves common hardware and software issues, and escalates complex problems. The analyst follows defined procedures, maintains accurate ticket documentation, and delivers courteous, timely support onsite or remotely. Success requires strong troubleshooting, clear communication, and consistent adherence to security and compliance practices while contributing to a reliable end-user computing environment.
Position Overview
JOB CODE
TPN1029
Desktop Support Analyst I-USA
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
Information Technology
REPORTS TO
IT Support Supervisor
FSLA CLASSIFICATION
Hourly
The Desktop Support Analyst I provides first-line technical assistance for end users across desktops, laptops, peripherals, and standard software. This role triages incidents, resolves common hardware and software issues, and escalates complex problems. The analyst follows defined procedures, maintains accurate ticket documentation, and delivers courteous, timely support onsite or remotely. Success requires strong troubleshooting, clear communication, and consistent adherence to security and compliance practices while contributing to a reliable end-user computing environment.
Essential Job Skills/Duties
Respond to user requests via ticketing system.
Troubleshoot Windows and macOS endpoints.
Install, configure, and update desktop software.
Set up and support printers and peripherals.
Document resolutions and update knowledge base.
Escalate issues per defined procedures.
Required Technical Skills
Windows 10/11 administration basics.
macOS user support fundamentals.
Microsoft 365 applications and Outlook.
Active Directory user and device tasks.
Remote support tools proficiency.
Hardware diagnostics and replacement.
Required Soft/Leadership Skills
Clear, courteous customer communication.
Prioritize workload and meet deadlines.
Follow procedures with attention to detail.
Collaborate effectively with team members.
Maintain confidentiality and professionalism.
Required Education & Experience
High school diploma or equivalent.
One year technical support experience.
Experience with ticketing systems.
Basic networking and security understanding.
Preferred Education & Experience
Associate degree in IT or related field.
Two years desktop support experience.
Experience supporting mixed OS environments.
Required Licenses/Certifications
Valid state identification.
Preferred Licenses/Certifications
CompTIA A+ certification.
Microsoft 365 Fundamentals certification.
Supervisory Responsibilities
No direct supervisory responsibilities.
Travel Requirements
Travels: Occasional local site visits.
% of Time: Up to 10%.
Overnight Travel: Rare, as needed.
Physical Demands & Working Conditions
Stationary Position: Frequently
Pushing/Pulling/Reaching: Occasionally
Climb: Seldom
Kneel: Occasionally
Grab: Frequently
Bend: Frequently
Lift/Carry Over: Up to 40 lbs occasionally
Vision: 20/20 corrected vision
Hearing: Receive detailed information if spoken to
Wet or Humid Conditions: Seldom
Moving Mechanical Parts: Occasionally
Heavy Machinery: Seldom
High Places: Seldom
Fumes or Airborne Particles: Seldom
Toxic or Caustic Chemicals: Seldom
Outdoor Frequency: Seldom
Electricity: Occasionally
Explosives: Never
Radiation: Never
Loud Noise: Occasionally
Other Environmental: Typical office and server room
About Asurion
Sourced by ZipRecruiter
As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Nashville, TN, US