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60 Associated Customer Service Jobs Hiring Near You

Associated Solutions

Forklift Mechanic

Hanover Park, IL

$27 - $38/hr

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that ... Customer Service Excellence: Demonstrating professionalism and fostering positive relationships ...

Associated Solutions

Forklift Mechanic

Hanover Park, IL · On-site

$27 - $38/hr

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that ... Customer Service Excellence: Demonstrating professionalism and fostering positive relationships ...

Associated

Dock & Door Technician

Naperville, IL · On-site

$26 - $36/hr

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that ... Ability to exhibit a professional demeanor and develop customer relations and superior service.

Associated

Power Solutions Technician

Saint Paul, MN · On-site

$27 - $38/hr

Why Choose Associated? * Optional 4 day work week 10 hour shifts or 5 day work week 8 hour shifts ... Observes, analyzes, and determines corrective course of action for service and repair of customer ...

associated

Catering Services Driver

Reisterstown, MD · On-site

... customer service. * Must maintain a professional demeanor. * Must be able to adapt to changing situations. * Other tasks/duties as assigned. Working Conditions: This is a part time, non-exempt ...

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Associated Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular categories at Associated?
Infographic showing various Customer Service job openings at Associated in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Forklift Mechanic

Forklift Mechanic

Associated Solutions

Hanover Park, IL

$27 - $38/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Forklift Mechanic
Territory: Joliet +1Hr.

Why Choose Associated?

At Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience:

  • Flexible Work Schedule:Choose between a 4-day work week with 10-hour shifts or a 5-day work week with 8-hour shifts, providing options that suit your lifestyle.
  • Compensated Travel Time:Enjoy paid travel time after the initial 30 minutes per day, recognizing and valuing your time spent in transit.
  • Wage range for this position based on experience: $27 - $38 per hour
  • Comprehensive Benefits:Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, 18 Paid Days Off each year and more.
  • Equipment and Tools:Company provides all tools required and work with a well-maintained company service van equipped with a company-paid gas card for your convenience.
  • Incentives and Support:Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development.

Responsibilities:

As a Forklift Field Service Technician, you will play a critical role in delivering exceptional service to our customers by:

  • Troubleshooting and Repair: Diagnosing electro-mechanical issues, completing installations, and performing both unscheduled repairs and scheduled maintenance based on customer requirements.
  • Problem Analysis and Resolutions: Analyzing breakdown situations, recommending corrective actions to customers, and executing repairs efficiently and professionally.
  • Customer Service Excellence: Demonstrating professionalism and fostering positive relationships with customers while delivering superior customer service.

Qualifications:

  • Technical Expertise: Proficiency in reading schematics, maps, blueprints, and manuals, coupled with knowledge of mechanical, electrical, hydraulic, and material handling equipment.
  • Customer-Centric Approach: Strong interpersonal skills, ability to exchange information courteously, and a commitment to exceptional customer relations.
  • Safety and Resourcefulness: Competency in safely operating various equipment and personal hand tools, coupled with the ability to leverage available support resources effectively.
Physical Requirements

This position requires the following physical activities on a regular basis:

Strength & Lifting

  • Light Work- Regularly lift and move up to20 lbs.

  • Medium Work- Frequently lift and move up to50 lbs.

  • Heavy Work- Occasionally lift and move up to100 lbs.

  • Very Heavy Work- Rarely required to lift over110 lbs..

  • Note:The role may also involve extended periods of walking and standing.

Movement & Mobility

  • Regularly: Reaching, handling, pushing, and pulling

  • Frequently: Stooping, kneeling, crouching, and crawling

  • Occasionally: Climbing, balancing, and kneeling

Communication Requirements

  • Regularly: Talking and hearing to communicate with team members and customers.

Education and Experience:A high school diploma/GED along with one to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent vocational education. A valid driver's license and a clean driving record are essential.

Join our team at Associated and be a part of a dynamic work environment that values your skills, provides opportunities for growth, and rewards your contributions.

To view our benefits, visit our careers page at:

www.associated-solutions.com/careers

EOE: minority/female/disability/veteran

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