... Arrow's market position, drive profitable growth, and champion a customer-centric approach across the organization. This executive will collaborate closely with Sales, Engineering, and Operations ...
6 Arrow Technical Sales Engineer Jobs Hiring Near You
... Arrow's market position, drive profitable growth, and champion a customer-centric approach across the organization. This executive will collaborate closely with Sales, Engineering, and Operations ...
... Arrow's market position, drive profitable growth, and champion a customer-centric approach across the organization. This executive will collaborate closely with Sales, Engineering, and Operations ...
... Arrow's market position, drive profitable growth, and champion a customer-centric approach across the organization. This executive will collaborate closely with Sales, Engineering, and Operations ...
Arrow Tool Group, based in Saddle Brook NJ, is part of Great Star Tools USA, Inc. and Hangzhou ... Collaborate with the Sales team to align sourcing plans with demand signals, promotional calendars ...
Arrow Tool Group, based in Saddle Brook NJ, is part of Great Star Tools USA, Inc. and Hangzhou ... Collaborate with the Sales team to align sourcing plans with demand signals, promotional calendars ...
Arrow Tool Group, based in Saddle Brook NJ, is part of Great Star Tools USA, Inc. and Hangzhou ... Collaborate with the Sales team to align sourcing plans with demand signals, promotional calendars ...
Arrow Tool Group, based in Saddle Brook NJ, is part of Great Star Tools USA, Inc. and Hangzhou ... Collaborate with the Sales team to align sourcing plans with demand signals, promotional calendars ...
Our brands include Arrow Fastener, Shop-Vac, SK Tools, Goldblatt, Pony & Jorgensen, EverBrite ... Partner with product management and engineering to guide product roadmap and go-to-market strategy ...
Our brands include Arrow Fastener, Shop-Vac, SK Tools, Goldblatt, Pony & Jorgensen, EverBrite ... Partner with product management and engineering to guide product roadmap and go-to-market strategy ...
Our brands include Arrow Fastener, Shop-Vac, SK Tools, Goldblatt, Pony & Jorgensen, EverBrite ... Partner with product management and engineering to guide product roadmap and go-to-market strategy ...
Our brands include Arrow Fastener, Shop-Vac, SK Tools, Goldblatt, Pony & Jorgensen, EverBrite ... Partner with product management and engineering to guide product roadmap and go-to-market strategy ...
Arrow Jobs Information
What are the key skills and qualifications needed to thrive as a Technical Sales Engineer, and why are they important?
To thrive as a Technical Sales Engineer, you need a solid background in engineering or a related field, strong product knowledge, and relevant sales experience. Familiarity with CRM software, technical presentation tools, and sometimes certifications like Certified Sales Professional (CSP) are commonly required. Excellent communication, problem-solving abilities, and the capacity to build strong client relationships make someone stand out in this role. These skills and qualities are essential for successfully bridging technical solutions with customer needs, driving sales, and fostering long-term partnerships.
What are some common challenges Technical Sales Engineers face when balancing technical and sales responsibilities?
Technical Sales Engineers often navigate the challenge of translating complex technical information into clear, compelling value propositions for clients. Balancing the need to maintain deep product knowledge with the demands of meeting sales targets can be demanding, especially when working with diverse stakeholders from engineering and procurement teams. Success in this role typically requires strong communication skills, adaptability, and the ability to work closely with both internal technical teams and external customers. Building trust and credibility is key, as clients rely on Technical Sales Engineers for both technical guidance and honest sales support.
What is a Technical Sales Engineer?
A Technical Sales Engineer is a professional who combines technical knowledge with sales skills to provide advice and support on a range of products or services. They work closely with customers to understand their technical needs and recommend appropriate solutions, often acting as a bridge between the engineering and sales teams. Technical Sales Engineers are involved in both the pre-sales and post-sales processes, offering product demonstrations, answering technical questions, and ensuring customer satisfaction. Their role is crucial in industries where products are highly technical or customized, such as manufacturing, IT, or engineering.
What is the difference between Technical Sales Engineer vs Sales Engineer?
| Aspect | Technical Sales Engineer | Sales Engineer |
|---|---|---|
| Credentials | Engineering degree, technical certifications | Sales or marketing background, sometimes technical knowledge |
| Work Environment | Collaborates with engineering teams and clients, technical presentations | Focuses on client relationships, product demonstrations, sales pitches |
| Industry Usage | Manufacturing, technology, engineering sectors | Various industries including tech, manufacturing, and services |
While both roles involve client interaction and product knowledge, Technical Sales Engineers focus more on technical consulting and engineering details, whereas Sales Engineers emphasize sales strategies and customer relationships. The roles often overlap but differ mainly in technical depth and sales focus.
What other companies are hiring for Technical Sales Engineer jobs?
What are the most popular jobs at Arrow?
What are the most popular categories at Arrow?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
Position: VP Product Management, eCommerce, & Brand Marketing
Company: Arrow Tool Group
Supervisor: CEO, Arrow Tool Group
Position Location: Saddle Brook, N.J.
THE COMPANY: Hangzhou GreatStar Industrial Co., Ltd. is one of the largest manufacturers of hand tools in the world, specializing in R&D, and manufacturing high quality products for the DIY, professional and industrial channels. Our brands include Arrow Fastener Co., LLC, Goldblatt, Pony & Jorgensen, Shop - Vac, EverBrite, WorkPro, SK Tools, as well as many others.
Arrow Tool Group is a trusted leader in the hand tools and hardware industry, known for delivering high-quality, innovative solutions to both professional tradespeople and DIY enthusiasts. Arrow Fastener, a household name for over 90 years, is renowned for its iconic T50 staple gun and a wide range of fastening tools built for durability and precision. Building on the success of the heavy duty T50 staple gun, Arrow now markets a full line of pneumatic, electric and manual staplers and brad nailers as well as rivet tools, glue guns, and hammer tackers and a full line of consumables to match.
Arrow Fastener Co., LLC is a wholly owned subsidiary of GreatStar Tools USA, Inc. whose other operating companies include Shop-Vac USA, SK Professional Tools, GreatStar Industrial US & Prime-Line Products. Together, these companies form a powerhouse in the CPG space, committed to craftsmanship, customer satisfaction, and continuous innovation across eCommerce and retail channels.
REPORTING RELATIONSHIP: The VP Product Management, eCommerce, & Brand Marketing, will lead the Product Management, and eCommerce & Marketing content teams based in NJ. This position reports to the CEO Arrow Tool Group and will serve as strategic leader as a member of the executive team.
POSITION SUMMARY: The VP Product Management, eCommerce, & Brand Marketing is responsible for developing and executing the strategic marketing direction for Arrow Fastener. This role oversees all end-to-end product development and commercialization, brand and product marketing, eCommerce and digital marketing initiatives, and customer insight programs. This VP will strengthen Arrow's market position, drive profitable growth, and champion a customer-centric approach across the organization. This executive will collaborate closely with Sales, Engineering, and Operations along with the Asia-based Product Development teams to ensure strategic alignment and execution excellence.
Key Duties and Responsibilities:
We offer a comprehensive, competitive package designed to support your health, well-being, and financial security:
Salary Range: $200,000 - $250,000 (Bonus Eligible)
Equal Opportunity Employer
Company: Arrow Tool Group
Supervisor: CEO, Arrow Tool Group
Position Location: Saddle Brook, N.J.
THE COMPANY: Hangzhou GreatStar Industrial Co., Ltd. is one of the largest manufacturers of hand tools in the world, specializing in R&D, and manufacturing high quality products for the DIY, professional and industrial channels. Our brands include Arrow Fastener Co., LLC, Goldblatt, Pony & Jorgensen, Shop - Vac, EverBrite, WorkPro, SK Tools, as well as many others.
Arrow Tool Group is a trusted leader in the hand tools and hardware industry, known for delivering high-quality, innovative solutions to both professional tradespeople and DIY enthusiasts. Arrow Fastener, a household name for over 90 years, is renowned for its iconic T50 staple gun and a wide range of fastening tools built for durability and precision. Building on the success of the heavy duty T50 staple gun, Arrow now markets a full line of pneumatic, electric and manual staplers and brad nailers as well as rivet tools, glue guns, and hammer tackers and a full line of consumables to match.
Arrow Fastener Co., LLC is a wholly owned subsidiary of GreatStar Tools USA, Inc. whose other operating companies include Shop-Vac USA, SK Professional Tools, GreatStar Industrial US & Prime-Line Products. Together, these companies form a powerhouse in the CPG space, committed to craftsmanship, customer satisfaction, and continuous innovation across eCommerce and retail channels.
REPORTING RELATIONSHIP: The VP Product Management, eCommerce, & Brand Marketing, will lead the Product Management, and eCommerce & Marketing content teams based in NJ. This position reports to the CEO Arrow Tool Group and will serve as strategic leader as a member of the executive team.
POSITION SUMMARY: The VP Product Management, eCommerce, & Brand Marketing is responsible for developing and executing the strategic marketing direction for Arrow Fastener. This role oversees all end-to-end product development and commercialization, brand and product marketing, eCommerce and digital marketing initiatives, and customer insight programs. This VP will strengthen Arrow's market position, drive profitable growth, and champion a customer-centric approach across the organization. This executive will collaborate closely with Sales, Engineering, and Operations along with the Asia-based Product Development teams to ensure strategic alignment and execution excellence.
Key Duties and Responsibilities:
- Develop and implement the comprehensive marketing strategy aligned with company growth objectives.
- Provide leadership and direction to the marketing organization, ensuring clarity of priorities, strong team performance, and effective resource allocation.
- Serve as a key member of the executive leadership team and contribute to long-term business planning.
- Lead the development and execution of the go-to-market strategy for new and existing products.
- Oversee commercialization plans, launch frameworks, packaging strategy, and lifecycle management.
- Partner cross-functionally to ensure on-time, successful launches that meet financial and customer expectations.
- Conduct market sizing, segmentation, competitive analysis, and pricing assessments.
- Lead brand strategy, positioning, and messaging to support the company's vision and product roadmap.
- Manage development of integrated marketing programs, product campaigns, and channel marketing initiatives.
- Uphold brand consistency across all customer touchpoints, content, and visual identity guidelines.
- Partner with Sales to support customer programs and merchandising initiatives.
- Direct the digital marketing strategy across SEO/SEM, digital advertising, CRM, email, and social channels.
- Expand and optimize eCommerce performance across key retail partners and direct-to-consumer platforms.
- Oversee digital content strategy, product detail page (PDP) quality, and digital asset standards.
- Utilize analytics to track performance, optimize spend, and improve customer journey across digital channels.
- Lead structured VOC programs to capture insights from end users, channel partners, and professional tradespeople.
- Analyze customer needs, behaviors, and product usage to inform product strategy and marketing direction.
- Integrate VOC into key business processes, including product development and brand positioning.
- Oversee competitive intelligence and marketplace trend monitoring
- On-time launch performance
- New product revenue contribution (Year 1 and Year 3)
- Portfolio margins and product profitability
- Post-launch customer satisfaction and quality feedback
- Brand awareness and brand health metrics
- Marketing campaign ROI
- Lead generation and engagement rates
- Channel adoption of marketing assets
- eCommerce revenue growth (retail and DTC)
- Digital conversion rate, CTR, and engagement
- Organic traffic growth and SEO ranking performance
- Digital ROAS (Return on Ad Spend)
- VOC insights implemented into product or marketing strategies
- Customer satisfaction (CSAT) and Net Promoter Score (NPS)
- Insight-to-action cycle time
- Number of product or program enhancements attributed to VOC feedback
- Bachelor's degree in Marketing, Business, or related field; MBA strongly preferred.
- Minimum 10-15 years of progressive marketing leadership experience, ideally within the hardware & hand tools space, consumer durables, or related categories.
- Demonstrated expertise in managing a breadth of marketing functions including product management and commercialization, brand management, eCommerce, and digital marketing.
- Proven experience building and leading VOC programs and applying insights to strategy.
- Strong analytical capability with demonstrated experience using data to drive decision-making.
- Exceptional leadership, communication, and cross-functional collaboration skills.
- Ability to operate both strategically and tactically in a fast-paced environment.
- Passion for hand tools and a strong understanding of the category's customer base
- Proven leadership competency in strategic thinking, customer focus, data driven decision making, talent development, influence and accountability
We offer a comprehensive, competitive package designed to support your health, well-being, and financial security:
- Competitive salary and annual bonus eligibility
- Medical, dental, and vision coverage (EPO and HSA plan options)
- Company-paid Life/AD&D and Disability Insurance
- 401(k) Safe Harbor Retirement Plan with employer match
- Paid Time Off including vacation, sick time, floating holidays, and 11 company-paid holidays
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Voluntary benefits such as Critical Illness, Accident, and Supplemental Life Insurance (including Spouse & Child coverage)
Salary Range: $200,000 - $250,000 (Bonus Eligible)
Equal Opportunity Employer