User Support Specialist
$60K/yr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
60 Array Jobs Hiring Near You
User Support Specialist
$60K/yr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Lead Deployment Engineer
$150K/yr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Lead Deployment Engineer
$150K/yr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Senior Data Analyst
OR · On-site +1
$80/hr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Senior Data Analyst
OR · On-site +1
$80/hr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
$100 - $125/hr
Sell Array Technologies' Product and Services to Solar EPCs, Developers and IPPs. * Strengthen Array's existing customer relationships by gaining a deeper understanding of customer business ...
$100 - $125/hr
Sell Array Technologies' Product and Services to Solar EPCs, Developers and IPPs. * Strengthen Array's existing customer relationships by gaining a deeper understanding of customer business ...
Senior Product Manager
OR · On-site +1
$80 - $100/hr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Senior Product Manager
OR · On-site +1
$80 - $100/hr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Production Operator
Palo Alto, CA · On-site
$21 - $23/hr
Summary The Production Operator is responsible for the high-volume reproduction, scanning, and preparation of legal documents in support of Array's print services operations. This role ensures that ...
Production Operator
Palo Alto, CA · On-site
$21 - $23/hr
Summary The Production Operator is responsible for the high-volume reproduction, scanning, and preparation of legal documents in support of Array's print services operations. This role ensures that ...
Legal Video Department Manager
Houston, TX · On-site +1
$65K - $80K/yr
Summary The Legal Video Department Manager oversees Array's legal video services operations, managing the team responsible for videography coordination, production, and delivery in support of ...
Legal Video Department Manager
Houston, TX · On-site +1
$65K - $80K/yr
Summary The Legal Video Department Manager oversees Array's legal video services operations, managing the team responsible for videography coordination, production, and delivery in support of ...
Applications Engineer III
Chandler, AZ · On-site
$100 - $125/hr
As an Applications Engineer III, you are providing the technical input defining Array's tracker product offering through the development of the utility solar project. This role will be faced with ...
Applications Engineer III
Chandler, AZ · On-site
$100 - $125/hr
As an Applications Engineer III, you are providing the technical input defining Array's tracker product offering through the development of the utility solar project. This role will be faced with ...
eDiscovery Associate Project Manager
$75K - $90K/yr
Summary As an Associate eDiscovery Project Manager (APM) at Array, you will support the execution of electronic stored information (ESI) projects under the guidance of a Project Manager. You will ...
eDiscovery Associate Project Manager
$75K - $90K/yr
Summary As an Associate eDiscovery Project Manager (APM) at Array, you will support the execution of electronic stored information (ESI) projects under the guidance of a Project Manager. You will ...
Legal Video Department Manager
Houston, TX · On-site
$65K - $80K/yr
Summary The Legal Video Department Manager oversees Array's legal video services operations, managing the team responsible for videography coordination, production, and delivery in support of ...
Legal Video Department Manager
Houston, TX · On-site
$65K - $80K/yr
Summary The Legal Video Department Manager oversees Array's legal video services operations, managing the team responsible for videography coordination, production, and delivery in support of ...
Senior Product Manager
$80 - $100/hr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
Senior Product Manager
$80 - $100/hr
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity ...
eDiscovery Project Manager
$90K - $130K/yr
Summary As an eDiscovery Project Manager (PM) at Array, you will serve as the primary point of contact for client matters and lead the successful execution of eDiscovery projects. You will partner ...
eDiscovery Project Manager
$90K - $130K/yr
Summary As an eDiscovery Project Manager (PM) at Array, you will serve as the primary point of contact for client matters and lead the successful execution of eDiscovery projects. You will partner ...
eDiscovery Associate Project Manager
$75K - $90K/yr
Summary As an Associate eDiscovery Project Manager (APM) at Array, you will support the execution of electronic stored information (ESI) projects under the guidance of a Project Manager. You will ...
eDiscovery Associate Project Manager
$75K - $90K/yr
Summary As an Associate eDiscovery Project Manager (APM) at Array, you will support the execution of electronic stored information (ESI) projects under the guidance of a Project Manager. You will ...
eDiscovery Project Manager
$90K - $130K/yr
Summary As an eDiscovery Project Manager (PM) at Array, you will serve as the primary point of contact for client matters andleadthe successful execution of eDiscovery projects. You will partner ...
eDiscovery Project Manager
$90K - $130K/yr
Summary As an eDiscovery Project Manager (PM) at Array, you will serve as the primary point of contact for client matters andleadthe successful execution of eDiscovery projects. You will partner ...
Senior eDiscovery Project Manager
$120K - $140K/yr
Summary As a Senior eDiscovery Project Manager (SPM) at Array, you will lead complex client-facing eDiscovery projects and serve as the primary point of contact for clients. You will oversee project ...
Senior eDiscovery Project Manager
$120K - $140K/yr
Summary As a Senior eDiscovery Project Manager (SPM) at Array, you will lead complex client-facing eDiscovery projects and serve as the primary point of contact for clients. You will oversee project ...
Service of Process Specialist
Irvine, CA · On-site
$21 - $22/hr
... Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion ...
Service of Process Specialist
Irvine, CA · On-site
$21 - $22/hr
... Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion ...
Senior eDiscovery Project Manager
$120K - $140K/yr
Summary As a Senior eDiscovery Project Manager (SPM) at Array, you will lead complex client-facing eDiscovery projects and serve as the primary point of contact for clients. You will oversee project ...
Senior eDiscovery Project Manager
$120K - $140K/yr
Summary As a Senior eDiscovery Project Manager (SPM) at Array, you will lead complex client-facing eDiscovery projects and serve as the primary point of contact for clients. You will oversee project ...
Records Retrieval Specialist
$19 - $20/hr
... Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion ...
Records Retrieval Specialist
$19 - $20/hr
... Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion ...
Business Development Representative
Houston, TX · On-site +1
... Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion ...
Business Development Representative
Houston, TX · On-site +1
... Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion ...
Array Jobs Information
What is it like to work at Array?
Array appears to be a collaborative and innovative company that prioritizes teamwork and open communication, fostering a culture of mutual respect and support among its employees.
Array is a biotech company focused on developing targeted therapies for various types of cancer, with a team structure that includes researchers, clinicians, and engineers working together to advance its mission. The company's work environment is likely fast-paced and dynamic, with a focus on scientific discovery and clinical development.
Working at Array may appeal to candidates who are passionate about cancer research and development, as the company offers opportunities to contribute to groundbreaking therapies and make a meaningful impact in the field of oncology.
Array is a biotech company focused on developing targeted therapies for various types of cancer, with a team structure that includes researchers, clinicians, and engineers working together to advance its mission. The company's work environment is likely fast-paced and dynamic, with a focus on scientific discovery and clinical development.
Working at Array may appeal to candidates who are passionate about cancer research and development, as the company offers opportunities to contribute to groundbreaking therapies and make a meaningful impact in the field of oncology.
What makes Array an attractive place to work?
Array is a well-established company in the technology industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, flexibility, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. By joining Array, individuals can leverage their skills to drive impact and growth, both personally and organizationally, in a dynamic and supportive environment.
What are the most popular titles at Array?
What are the most popular cities for Array jobs?
What are the most popular states for Array jobs?
What are the most popular job types at Array?
User Support Specialist
Remote
$60K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 26 days ago
Job description
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.
As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.
As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You'll bring patience and empathy to customers navigating financial stress and surface systemic issues as an advocate for the customer. This role reports to the Senior Manager, Technical Support.
You will:
You have:
Pay transparency: $60,000 + for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.
Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work, Meet the Support Lead
Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period - with continuous feedback and ongoing accountability as core parts of working at Array.
Array Offers All Full Time Employees the following Benefits and Perks:
Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you.
We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants-if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.
Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR's Privacy Notice and Terms of Use to understand how your personal data will be processed.
As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.
As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You'll bring patience and empathy to customers navigating financial stress and surface systemic issues as an advocate for the customer. This role reports to the Senior Manager, Technical Support.
You will:
- Successfully resolve customer calls by determining the reason for customer outreach, identifying solutions, and executing or escalating as necessary.
- Manage inbound and outbound calls in a timely, efficient manner.
- Responsible for providing accurate support from start to finish to resolve customer inquiries or concerns.
- Understand and strive to meet or exceed call center or other operational metrics while providing excellent and consistent customer service.
- Identify trends or systemic issues and escalate internally within the organization, as an advocate for the customer.
- Effectively listen and demonstrate empathy with customers who may be frustrated or stressed about finances or other experiences.
- Review customer accounts, providing updates and information about billing and payments.
- Responsible for keeping records of information received in conversations and logging it into the database.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Maintain up-to-date familiarity with our product offerings to deliver accurate support.
You have:
- 2 + years of call center experience (Customer service).
- Experience in the Fintech or financial services fields, with a focus and/or understanding of loan or mortgage support.
- Ability to dissect customers' situations to define the request and create a resolution for the problem.
- Listening, verbal, and written communication skills in both Spanish and English with the ability to build empathy and rapport with our customers.
- Ability to thrive in a fast-paced and goal-oriented environment with a track record of top-tier performance.
- Positive attitude and the ability to collaborate with other team members and internal departments.
- Basic understanding of REST APIs and SQL for reviewing and querying data is a plus.
Pay transparency: $60,000 + for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.
Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work, Meet the Support Lead
Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period - with continuous feedback and ongoing accountability as core parts of working at Array.
Array Offers All Full Time Employees the following Benefits and Perks:
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses
- Summer Fridays (half-day Fridays) typically from late May to the end of August
- Commuter benefits for those who choose to go into our New York City or San Francisco office spaces
Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don't meet every single one, we encourage you to still apply. We'd love to hear from you.
We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants-if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.
Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR's Privacy Notice and Terms of Use to understand how your personal data will be processed.