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Step Into a Premier Leadership Role in Sports + Entertainment

Aramark Sports + Entertainment is seeking a dynamic Senior General Manager to lead food & beverage, retail, and e-commerce operations supporting the San Jose Sharks across SAP Center, Tech CU Arena, and the organization's three community ice centers.

As Senior General Manager, you will plan, direct, and lead multiple contracted services generating multi-million-dollar revenue while ensuring alignment with financial goals, operational objectives, client expectations, and exceptional guest experiences.

This highly visible leadership role oversees food and beverage operations, including concessions, premium hospitality, catering, and retail programs. You will play a key role in delivering world-class experiences across NHL games, concerts, special events, and year-round venue programming.

Reporting to senior leadership, you will lead a team of salaried managers and be eligible for incentive compensation based on the achievement of defined financial and performance objectives.

This is a rare opportunity to lead one of the most exciting and high-profile sports and entertainment operations in North America. As the Senior General Manager, you will join the organization during a period of tremendous momentum and transformation.

The San Jose Sharks and SAP Center are entering an exciting new chapter, highlighted by a major arena renovation and modernization initiative that will redefine the guest experience for years to come. This role offers the unique opportunity to help shape the future of a marquee NHL venue while leading a complex, multi-site operation with significant scale and visibility.

Beyond the venue transformation, the Sharks organization is positioned for long-term success and growth, creating an exciting environment for a leader looking to make a lasting impact. You will inherit a strong operational foundation, collaborate with experienced leadership, and have the support and resources necessary to elevate both the business and the guest experience.

Whether your passion is operational excellence, hospitality innovation, team development, or large-scale event execution, this role offers the opportunity to leave a meaningful mark on one of Aramark's most prominent Sports + Entertainment partnerships.

Highlights of the opportunity include:

• $10,000 signing bonus and relocation assistance available
• Leadership of a large-scale, multi-site sports and entertainment operation
• Opportunity to guide the business through a major arena transformation project
• High visibility within Aramark Sports + Entertainment and the Sharks organization
• Significant influence over guest experience, operational strategy, and business performance
• Strong organizational support and long-term investment in the account
• A chance to help shape the next era of one of the NHL's most exciting franchises

COMPENSATION: The Salaried rate for this position is $135,000.00 to $175,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

• Full P&L responsibility in regard to food and beverage
• Manage the client relationship at the location, while providing hands on execution and leadership of operations.
• Leadership of a large team of managers and workforce throughout multiple units and concepts.
• Developing new concepts to increase existing revenue sources for public foods/concessions, premium service and catering outlets.
• Partner with the District Manager and region Vice President of Operations to plan and execute business development strategy for growth.
• Recruitment and development of new and existing managers.
• Interact successfully with the client, stadium guests and team members on a regular basis.
• Ability to respond effectively to changing demands. P&L accountability and/or contract-managed service experience is desirable.
• Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

• Minimum of 5+ years of large venue or multi-unit management experience is required.
• Premium and Concessions Management experience preferred.
• Direct P&L responsibility within a comparably scoped environment
• Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment. 
• The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role.
• A passion for food & beverage with an ability to identify and develop successful concepts. Ability to communicate effectively with clients and senior management.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.