60 Applied Technical Services Customer Service Jobs Hiring Near You

Applied Technical Services, LLC (ATS) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Responsibilities:

• Serve as a primary point of contact for new and existing customers
• Respond to inquiries related to CT, Dimensional, and Faro service requests in a timely and professional manner
• Provide clear communication regarding service capabilities, timelines, and requirements
• Create and manage leads and opportunities for both new and existing customers in internal database
• Conduct outbound phone calls to prospective and existing clients across targeted industries
• Execute structured prospecting campaigns using call lists, CRM data, marketing inputs

• Execute email outreach campaigns aligned with marketing initiatives
• Manage consistent follow up schedules to maintain customer engagement

• Maintain accurate records for reporting and sales tracking purposes
• Prepare and deliver quotes for services using relevant systems, ensuring accuracy, completeness, and timely turnaround
• Create new customer accounts, ensure proper documentation and system set up for efficient order processing
• Handle compliance matters such as submitting certificates of insurance, vendor forms, and non-disclosure agreements when requested by customers
• Coordinate closely with marketing, sales leadership, and technical teams to share insights, enhance the customer experience, and improve operational efficiency

• Share market feedback, prospect insights, and campaign performance
• Build and sustain long-term customer relationships that support repeat business and referrals.
• Other duties as assigned

Required Experience and Skills:

• Bachelor’s degree preferred or equivalent combination of education, experience
• 1 to 3 years of inside sales, sales development, business development experience
• Experience with outbound calling, prospecting, lead qualification
• Strong verbal and written communication skills and the ability to build rapport with customers.
• Ability to assess client needs and identify appropriate ATS service solutions.
• High attention to detail with the ability to maintain accurate data.
• Strong teamwork orientation and willingness to collaborate with technical and sales teams.
• Commitment to continuous learning and professional growth.
• Willingness to learn about competition, markets, trends, and industries we serve.
• Proficient with Microsoft Office Suite
• Proficiency with CRM systems, Microsoft Dynamics preferred
• Willingness to work onsite at our location in Marietta, GA five days a week.

Work Conditions

• Full-time position with standard business hours based on departmental needs.
• Standard office conditions to include extended periods of sitting, computer work, and verbal communication over various phone/VOIP systems

U.S. Persons Only
A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

EOE/AA/M/F/Vet/Disability
Applied Technical Services, LLC is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.