Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
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80 Amicis Global Contract Jobs Hiring Near You
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
Title: IT Support Location: Columbus, OH 43219 Duration: 06 - 12 months About Job: Summary: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While ...
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IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $24/hr
Title: IT Support Location: Columbus, OH 43219 Duration: 06 - 12 months About Job: Summary: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$22 - $25/hr
Job Title: IT Support/ Help Desk Location: Columbus, OH 43219 Duration: 06 - 12 Months + Extensions Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
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IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$22 - $25/hr
Job Title: IT Support/ Help Desk Location: Columbus, OH 43219 Duration: 06 - 12 Months + Extensions Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
Quick apply
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service ...
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Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service ...
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 6-12 Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
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Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 6-12 Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) / IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job:
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Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) / IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job:
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 - 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Executive Summary: * The IT Servic ...
Quick apply
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 - 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Executive Summary: * The IT Servic ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ...
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
Quick apply
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
Quick apply
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
Call Center/ Customer Service - Columbus, OH 43219
Columbus, OH · On-site
$16 - $19/hr
Columbus, OH 43219 Job Duration: 5 Months of contract Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
Call Center/ Customer Service - Columbus, OH 43219
Columbus, OH · On-site
$16 - $19/hr
Columbus, OH 43219 Job Duration: 5 Months of contract Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls ...
Quick apply
Technical Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls ...
Actively manage, monitor, and document daily case load by utilizing various technology resources * Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Quick apply
Actively manage, monitor, and document daily case load by utilizing various technology resources * Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Temp | Technical | Business Analyst II | Level 2 in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Actively manage, monitor, and document daily case load by utilizing various technology resources? Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity?
Quick apply
Temp | Technical | Business Analyst II | Level 2 in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Actively manage, monitor, and document daily case load by utilizing various technology resources? Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity?
Amicis Global Technologies Jobs Information
What are the most popular jobs at Amicis Global?
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$24/hr
Contractor
Re-posted 9 days ago
Job description
Title: IT Technical Support / Helpdesk Support
Location: Columbus, OH 43219
Duration: 12 Months
Pay Rate: $24.00/- on W2
Kindly share your most updated resume.
Summary:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.
While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent sustomer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent sustomer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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About Amicis Global Technologies
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Headquarters location
Brampton, ON, CA