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Amicis Global Technologies
Amicis Global Technologies

102 Amicis Global Help Desk Agent Jobs Hiring Near You

Parkland Health

Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

... Information Technology, enterprise resource planning, business and financial management ... PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government ...

Hired by Matrix

IT Service Desk Agent

Columbus, OH

$16 - $20.50/hr

... global financial institution? If so, our client is hiring an IT Service Desk Agent. Position Type: * Contract * On-Site Requirements: * High school diploma or GED. * 2-5 years of IT Support, Help ...

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IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

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IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

Search jobs on OhioMeansJobs

IT Help Desk Agent

Portsmouth, NH · Hybrid

$17.25 - $22.25/hr

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions ...

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Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite

Amicis Global

Alpharetta, GA • On-site

$20 - $21/hr

Contractor

Re-posted 18 days ago

Key responsibilities

  • Answer incoming calls and chats to provide technical support and resolve issues in a timely manner.

  • Track all customer interactions and actions in a call or ticket tracking system, documenting details accurately.

  • Leverage chat and ticketing tools to assess, research, and resolve incidents related to enterprise software and hardware.

Job description

Title: IT Support / Service Desk Agent
Location: Alpharetta, GA 30005 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience