Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
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102 Amicis Global Help Desk Agent Jobs Hiring Near You
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service ...
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Actively manage, monitor, and document daily case load by utilizing various technology resources * Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
Quick apply
Actively manage, monitor, and document daily case load by utilizing various technology resources * Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Customer Service Representative / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.00/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Service Representative / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.00/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Columbus, OH 43219 Job Duration: 12 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Columbus, OH 43219 Job Duration: 12 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$18 - $19/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$18 - $19/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Call Center -- Customer Service Representative - Columbus, OH 43219
Columbus, OH · On-site
$15 - $19/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
Call Center -- Customer Service Representative - Columbus, OH 43219
Columbus, OH · On-site
$15 - $19/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.00/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.00/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Temp | Technical | Business Analyst II | Level 2 in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Actively manage, monitor, and document daily case load by utilizing various technology resources? Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity?
Quick apply
Temp | Technical | Business Analyst II | Level 2 in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
Actively manage, monitor, and document daily case load by utilizing various technology resources? Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity?
Call Center/ Customer Service - Columbus, OH 43219
Columbus, OH · On-site
$16 - $19/hr
Columbus, OH 43219 Job Duration: 5 Months of contract Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Quick apply
Call Center/ Customer Service - Columbus, OH 43219
Columbus, OH · On-site
$16 - $19/hr
Columbus, OH 43219 Job Duration: 5 Months of contract Kindly help me out with your most updated resume Position Description: * Client Support Service Professionals handle incoming phone calls ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Quick apply
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support Service Professionals handle incoming phone ...
Amicis Global Technologies Jobs Information
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$21/hr
Contractor
Re-posted 14 days ago
Job description
Title: IT Technical Support / Helpdesk Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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About Amicis Global Technologies
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Headquarters location
Brampton, ON, CA