Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
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Amicis Global
118 Amicis Global Jobs Hiring Near You
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $24.00/- on W2 Kindly share your most updated resume. Summary: The Service Desk Agent is the ...
Client Service Representative
Columbus, OH · On-site
$15.50 - $21/hr
Title: Client Service Representative Location: Columbus, OH Duration: 12 Months Candidates must be available to work an 8 hour shift within the timeframe of 8 AM - 6 PM Responsibilities include: • ...
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Client Service Representative
Columbus, OH · On-site
$15.50 - $21/hr
Title: Client Service Representative Location: Columbus, OH Duration: 12 Months Candidates must be available to work an 8 hour shift within the timeframe of 8 AM - 6 PM Responsibilities include: • ...
Customer Service Representative / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Title: Customer Service Representative / CSR Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.00/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities:
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Customer Service Representative / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Title: Customer Service Representative / CSR Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.00/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities:
Customer Service Representative -- Financial Services
Columbus, OH · On-site
$15.50 - $21/hr
Title: Client Service Representative Location: Columbus, OH Duration: 12 Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position ...
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Customer Service Representative -- Financial Services
Columbus, OH · On-site
$15.50 - $21/hr
Title: Client Service Representative Location: Columbus, OH Duration: 12 Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position ...
Title: Financial Call Support Duration: 12+ Months Location: Columbus, OH Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position Description ...
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Title: Financial Call Support Duration: 12+ Months Location: Columbus, OH Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position Description ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Job Title: Customer Service Representative Job Location: Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support ...
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CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Job Title: Customer Service Representative Job Location: Columbus, OH 43219 Job Duration: 6 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support ...
Call Center/ Customer Service
Columbus, OH · On-site
$19 - $20/hr
Job Title: Client Support Service/ Customer Services Job Location: Columbus, OH Job Duration: 6 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous contact center ...
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Call Center/ Customer Service
Columbus, OH · On-site
$19 - $20/hr
Job Title: Client Support Service/ Customer Services Job Location: Columbus, OH Job Duration: 6 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous contact center ...
Tech Support
Columbus, OH · On-site
$20 - $21/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level ...
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Tech Support
Columbus, OH · On-site
$20 - $21/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level ...
Call Center -- Customer Service Representative
Columbus, OH · On-site
$19 - $22/hr
Job Title: Client Support Service/ Customer Services Job Location: Columbus, OH, 43219 Job Duration: 12 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous ...
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Call Center -- Customer Service Representative
Columbus, OH · On-site
$19 - $22/hr
Job Title: Client Support Service/ Customer Services Job Location: Columbus, OH, 43219 Job Duration: 12 Months+ Extension Preference for 1 of the following criteria: College Degree OR Previous ...
CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Job Title: Customer Service Representative Job Location: Columbus, OH 43219 Job Duration: 12 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support ...
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CSR - Customer Support Representative - Columbus, OH 43219
Columbus, OH · On-site
$15.50 - $21/hr
Job Title: Customer Service Representative Job Location: Columbus, OH 43219 Job Duration: 12 Months+ Extension Kindly help me out with your most updated resume Position Description: * Client Support ...
Master Social Work (MSW) as 100% Remote
Columbus, OH · Remote
$43/hr
Title: Master Social Work (MSW) Location: 100% Remote Duration: 03 Months Shift Timing: 08:00 AM - 05:00 PM (Monday - Friday) Pay Rate: $35.00 - $43.00/- on W2 Roles and Responsibilities: Provide ...
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Master Social Work (MSW) as 100% Remote
Columbus, OH · Remote
$43/hr
Title: Master Social Work (MSW) Location: 100% Remote Duration: 03 Months Shift Timing: 08:00 AM - 05:00 PM (Monday - Friday) Pay Rate: $35.00 - $43.00/- on W2 Roles and Responsibilities: Provide ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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IT Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Title: Customer Support / CSR Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support ...
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Customer Support / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19.17/hr
Title: Customer Support / CSR Location: Columbus, OH 43219 Duration: 12 Months Pay Rate: $19.17/- on W2 Kindly help me out with your most updated Resume Roles and Responsibilities: Client Support ...
Customer Service Representative/ Call Center in Columbus, OH 43219
Columbus, OH · On-site
$17 - $19/hr
Job Title: Customer Service Representative Location: Columbus, OH 43219 Duration: 12 Months + Extensions Position Description: Client Support Service Professionals handle incoming phone calls ...
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Customer Service Representative/ Call Center in Columbus, OH 43219
Columbus, OH · On-site
$17 - $19/hr
Job Title: Customer Service Representative Location: Columbus, OH 43219 Duration: 12 Months + Extensions Position Description: Client Support Service Professionals handle incoming phone calls ...
401K Plans Representative
Columbus, OH · On-site
$20 - $22/hr
Title: Retirement Services Representative Location: Columbus, OH Duration: 12 Months Job Summary: * The Retirement Services Team within the Brokerage Service Network (MSSN) provides IRA and ...
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401K Plans Representative
Columbus, OH · On-site
$20 - $22/hr
Title: Retirement Services Representative Location: Columbus, OH Duration: 12 Months Job Summary: * The Retirement Services Team within the Brokerage Service Network (MSSN) provides IRA and ...
Customer Representative / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19/hr
Title: Temp | Administration | Customer Support/Account Rep - Sr | Level 2(USD) / Customer Representative / CSR Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $17.00 - $19.00/- on W2 ...
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Customer Representative / CSR in Columbus, OH 43219
Columbus, OH · On-site
$19/hr
Title: Temp | Administration | Customer Support/Account Rep - Sr | Level 2(USD) / Customer Representative / CSR Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $17.00 - $19.00/- on W2 ...
Client Service Representative
Columbus, OH · On-site
$15.50 - $21/hr
Title: Client Service Representative Location: Columbus, OH Duration: 12 Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position ...
Quick apply
Client Service Representative
Columbus, OH · On-site
$15.50 - $21/hr
Title: Client Service Representative Location: Columbus, OH Duration: 12 Months Preference for 1 of the following criteria: • College Degree • Previous contact center experience Position ...
Customer Service Rpersentative in Columbus, OH 43219
Columbus, OH · On-site
$18 - $19/hr
Job Title: Customer Service Representative Location: Columbus, OH 43219 Duration: 12 Months + Extensions Position Description: Client Support Service Professionals handle incoming phone calls ...
Quick apply
Customer Service Rpersentative in Columbus, OH 43219
Columbus, OH · On-site
$18 - $19/hr
Job Title: Customer Service Representative Location: Columbus, OH 43219 Duration: 12 Months + Extensions Position Description: Client Support Service Professionals handle incoming phone calls ...
Customer Support in Columbus, OH 43219
Columbus, OH · On-site
$19/hr
Title: Temp | Administration | Customer Support/Account Rep - Sr | Level 2(USD) / Call Center Representative / CSR Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $19.00/- on W2 Roles and ...
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Customer Support in Columbus, OH 43219
Columbus, OH · On-site
$19/hr
Title: Temp | Administration | Customer Support/Account Rep - Sr | Level 2(USD) / Call Center Representative / CSR Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $19.00/- on W2 Roles and ...
Amicis Global Jobs Information
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$24/hr
Contractor
Posted 25 days ago
Job description
Title: IT Technical Support / Helpdesk Support
Location: Columbus, OH 43219
Duration: 12 Months
Pay Rate: $24.00/- on W2
Kindly share your most updated resume.
Summary:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.
While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent sustomer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent sustomer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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