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64 Amicis Global Data Jobs Hiring Near You

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... and data analytics Technical Proficiency: • Leverage the chat tooling and ticketing platform effectively • Provide high-quality end-user technical support related to enterprise software and ...

Amicis Global

Data Engineer

Charlotte, NC · On-site

$50 - $70/hr

Title: Data Engineer Duration: 12+ months Location: Charlotte, NC 28202 Role Objectives • These roles will be part of the Data Strategy team spanning across the *** Capital Markets and Nikko ...

Amicis Global

Data Analyst

Hartford, CT · On-site

$70 - $80/hr

Title: IT - Data Analyst Location: One Hartford Plaza, Hartford, CT 06155 Duration: 6+ Months The Enterprise Data Services department's Commercial Lines team is looking for a skilled Sr. Business ...

Amicis Global

Data Analyst

Jersey City, NJ · On-site

Data Analyst Location: Jersey City, NJ Duration: 6+ Months Summary: This important role will be responsible for defining and creating the Data Quality rules within the AD Information Security ...

Amicis Global

Data Engineer

Hartford, CT · On-site

$70 - $80/hr

Data Engineer Location: Hartford Insurance Group, CT, 06155 Duration: 6+ Months Pay: $70-$80/hr on W2 Key Responsibilities Serve as subject matter expert and/or technical lead for large-scale data ...

Amicis Global

Azure Data Engineer

Jersey City, NJ · On-site

$80 - $85/hr

Azure Data Engineer Location: Jersey City, NJ - Hybrid 07311 Duration: 12 months+ Summary: Designs and builds data solutions using Microsoft Azure technologies. Responsibilities : * Develop data ...

Amicis Global

Data Entry/ Receptionist

East Hartford, CT · On-site

$20 - $22/hr

Data Entry Location: East Hartford, CT Duration: April 13, 2026 - July 12, 2026 Schedule: Monday - Friday, 8:30 AM - 5:00 PM Hours: 40 hours per week Positions Available: 3 Background Check: Healt ...

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    IT Support/ Service Desk Agent in Columbus, OH 43219 - Onsite

    Amicis Global

    Columbus, OH • On-site

    $19/hr

    Contractor

    Posted 18 days ago

    Job description

    Title: IT Support / Service Desk Agent
    Location: Columbus, OH 43219 - Onsite 
    Duration: 12 Months + Extensions 
     
    The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
     
    Executive Summary:
    The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
    Expectation of Role:
    Customer Service Skills:
    • Demonstrate active listening in order to gain an accurate understanding of the situation
    • Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
    • Acknowledging the sense of urgency for resolving the issue
    • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
    Communicate effectively:
    • Producing accurate detailed documentation consumable by end users, level two support, and problem management
    • Maintain professionalism and netiquette to ensure messages are received as intended
    • Respond timely via the chat platform to prevent delay or frustration
    • Clearly document actions taken in ticketing record for tracking and data analytics
    Technical Proficiency:
    • Leverage the chat tooling and ticketing platform effectively
    • Provide high quality end-user technical support, related to enterprise software and hardware
    • Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
    Culture Carrier:
    • Demonstrate the ability to collaborate with others
    • Display a safe and positive attitude
    • Adhere to policies and procedures and act in the best interest of the overall firm
    Qualifications:
    • Excellent customer service skills required
    • Excellent communication skills required
    • Problem solving skills
    • Self-Motivated
    • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
    • Preferred work experience in technical support role but not required
    • Two to five years of chat experience***
    Required Education:
    • High school diploma or GED with relevant work experience